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About me
• Hotel Hassler Villa Medici
• Hotel Pulitzer
• Qasr Al Sarab Desert Resort by Anantara
• Eastern Mangroves Hotel by Anantara
• Hilton Munich Park & Hilton Munich City
Experience
5 years and 2 months
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Group Conference & Events Executive
Hilton Munich Park & Hilton - Munich, Germany
EventDecember 2021 - Now · 2 years and 4 monthsCity, Germany * Events Planning for two properties with more than 300 rooms - taking inquiries from calls, emails and walking guest for small and medium events up to 100 guests. * Knowledge of all the business package, DDR, prices and F&B menus - sending proposals, contracts and upselling. * Correspondence with local and international clients via email for the planning - arranging site inspections and personalized itineraries based on the client's needs. * Show-arounds in Hilton City and Park introducing venues, technical equipment and different set-ups. * Follow up the clients with proposals, contracts and cancellation policies. * BEOs - using Delphi. * Working closely with external suppliers of Hilton and of clients. * Able to work with Sale Force Delphi & OnQ. * Cancellation policies for contracts, rooms and good knowledge of simple front office tasks - putting notes on OnQ, special requests, guest lists and payment methods. * Checking invoices of the meetings and events. * Coordinating closely with the banqueting department - checking venues set-up, meeting & greeting the guests on spot - ensuring all the operations of the meetings are smooth and clients satisfied. * Booking events & rooms on Delphi - including traces. * Labels & personalized menus cards.
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Groups & Events Executive
Hilton - Munich, Germany
EventDecember 2021 - Now · 2 years and 4 months -
Event & Sales Coordinator
Anantara Eastern Mangroves Hotel - Abu Dhabi, United Arab Emirates
SalesMay 2021 - December 2021 · 8 monthsUnited Arab Emirates * Working closely with the sales team, recognize and tracking potential clients and corporates. * Knowledge of all the F&B packages, products, offers and outlets. * Planning an event, schedule appointments and site inspections. * Acting as event executive when needed, collecting all the information when meeting the clients, for weddings, corporates dinner, launches of products. * Skilled to contract prices with clients in order to get the highest revenue as possible for the venues and products. * In charge of the relationships with the vendors and contractors for external service (decorations, flowers, technology etc.). * BEOs, proposals and contracts - using Opera. * Inspection of all the spots and venues before the event in order to follow up with the F&B department, making sure the set-up is well done and operations are smooth. * In charge for the banqueting and coffee breaks of business meetings, reservations of the guests for three restaurants, organizing external dinners for big groups. * Helping the marketing department by posting content in the social medias.
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Banquet & Events Coordinator / Supervisor
Eastern Mangroves Hotel & Spa by Anantara - Abu Dhabi, United Arab Emirates
EventMay 2021 - December 2021 · 8 months -
Guest Experience Executive
Qasr Al Sarab Resort by Anantara - Abu Dhabi, United Arab Emirates
Guest RelationsFebruary 2020 - May 2021 · 1 year and 4 months -
Front Desk
Hotel Pulitzer - Rome, Italy
ReceptionNovember 2019 - January 2020 · 3 months* Guest services with check-in / check-out, ambassador of the hotel, organizing transportation. * Coordination with all the departments of the hotel. * Manage the reservations via phone / email, performing duties on a daily check-list, personalized services, sale person, respond to guests complains.
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Front Office
Hotel Pulitzer Roma - Rome, Italy
ReceptionOctober 2019 - January 2020 · 4 months -
Hostess / F&B assistant
Hotel Hassler - Rome, Italy
F&B ManagementApril 2019 - October 2019 · 7 months -
Hostess / Events
Hassler Hotel Villa Medici - Rome, Italy
EventApril 2019 - October 2019 · 7 months* Hostess in the one Michelin restaurant "Imago", coordination of the reservations via email / phone. * Supporting the VIP events of the hotel with F&B menus, supporting VIP guests, showing locations, information provider and Hotel Ambassador. * Supporting the F&B director with menus, logistic, assisting guests in the VIP lounge, breakfast and conferences.
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Hostess
Radisson Blue Royal Park Hotel - Stockholm, Sweden
Host/HostessSeptember 2016 - October 2016 · 2 months* Supporting the business conferences with food & beverage (F&B), informations and guest services. * Supporting the breakfast, escorting guests, information provider, billing & cashier.
Education
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mini MBA in Human Resources Management
International Business Management Institute - Berlin, Germany
April 2020 - May 2020 -
mini MBA in International Politics
International Business Management Institute - Berlin, Germany
April 2020 - May 2020 -
Deutsch B2
DID Munich - Munich, Germany
January 2020 - February 2020Standard course of the German Language certificated by DID Schule.
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English C1
Kaplan International College - Los Angeles, CA, United States
July 2017 - September 2017Intensive course of English in the United States of America in Los Angeles (Westwood). A complete and professional understanding and speaking about all the situations.
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Bachelor Degree Foreign Languages & Interpreting
SSML Gregorio vii - Rome, Italy
October 2015 - March 2019Bachelor Degree as translator and interpreter with the knowledge of many cultures in the world
Languages
4 languages
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Italian
Native or fluent
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English
Full professional
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Spanish
Professional working
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German
Limited working
Personal information
Nationalities
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Italian
Date of birth
May 01st 1995
Skills
23 skills
- accoglienza
- addebiti camere
- assistenza agli ospiti
- AV
- Booking.com
- Cashier
- Check in & check out
- Check Out
- credit cards
- Expedia
- Guest relationship
- Hoxell
- informazioni
- Mycros
- Np
- Outlook
- prenotazioni
- Protel
- stampa menu
- supporto colazioni
- supporto sala
- traduzioni menu
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