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About me
Tengo una amplia experiencia en la recepción y en el Guest Experience. La coordinación de los eventos es otro factor del que estoy familiarizada desde mis primeras actividades laborales.
Me considero una persona polivalente y muy positiva, acostumbrada a trabajar bajo presión y altas exigencias.
Experience
9 years and 11 months
-
Front Desk Agent
Only YOU Atocha - Madrid, Spain
ReceptionJuly 2018 - Now · 5 years and 9 months -
Front Desk Agent
Rome Marriott Grand Hotel Flora - Rome, Italy
ReceptionJanuary 2018 - May 2018 · 5 months -
Multilingual customer experience specialist
Airbnb - Cork, Ireland
Customer ServiceApril 2017 - October 2017 · 7 months -
Event Planner Assistant
Gli eventi di Claudia & co. - Fermo, Italy
EventFebruary 2014 - October 2017 · 3 years and 9 months -
Sales Executive NAD Market & Corporate Customer Service
Starwood Hotels and Resorts Worldwide Inc - Cork, Ireland
Customer ServiceAugust 2016 - April 2017 · 9 months -
Front Desk Agent
Dimora Frattina - Rome, Italy
ReceptionOctober 2015 - July 2016 · 10 months
Education
-
Máster TQM (Tourism Quality Management)
Uniform Group - Rome, Italy
October 2017 - February 2018 -
Grado en mediación lingüística ( interpretación y traducción )
SSML Gregorio VII - Rome, Italy
October 2013 - July 2016Nota final: 110/110 e lode (matrícula de honor)
Languages
4 languages
-
Italian
Native or fluent
-
English
Full professional
-
Spanish
Full professional
-
French
Limited working
Personal information
Nationalities
-
Italian
Skills
21 skills
- Booking
- Creative
- Customer Care
- Customer skills
- Front desk experience
- Front Office Concierge
- Guest-focused
- Guest relation
- Guest Service
- Leisure Sales
- Multilingual
- Multi-task
- Organized
- Polivalente
- Reservations management
- Sales
- Team builder
- Team worker
- Tourism Management
- Travel Agent
- Working Well Under Pressure
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