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About me
I am a graduate of Les Roches Marbella International School of Hospitality Management with a minor in SME management. I have undertaken this career due to my deep passion for service, which began from a very young age.
My carreer began in a cross training at W Hotels Barcelona, in the Food and Beverage department, where I optimized my customer service knowledge and skills towards providing guests with a "WOW" experience. Furthermore, my second training experience took place in Rosewood Mayakoba, at the Front Desk, where I learned how to respond to high-quality standards of demands as well as check in and check out procedures.
Once graduated I started my career at Melia Hotels International coordinating the Guest Teams of the EMEA region, working at a corporate level on project management and support to the hotels, defining standard procedures & implementation of new programs. I am looking to elevate my career path as head of department in the rooms division area at a corporate or hotel level.
My international and intercultural background has provided me with sufficient adaptability skills to continue my professional growth in any location of the world.
Experience
10 years and 3 months
-
Assitant Guest Experience Manager
Gran Meliá Palacio de Isora - Santa Cruz de Tenerife, Spain
Guest RelationsNovember 2016 - Now · 7 years and 5 months -
Guest Experience coordinator EMEA
Meliá Hotels International - Palma, Spain
Guest RelationsFebruary 2016 - November 2016 · 10 months -
Front Desk Agent
Rosewood Mayakoba - Playa del Carmen, Mexico
ReceptionAugust 2014 - January 2016 · 1 year and 6 months -
Education
-
Les Roches Marbella International School of Hotel Management - Marbella, Spain
July 2012 - December 2015
Languages
3 languages
-
Italian
Native or fluent
-
English
Native or fluent
-
Spanish
Native or fluent
Personal information
Nationalities
-
Italian
Skills
2 skills
- Good in microsoft
- Use opera
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