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Assistant to the CEO
Veintree Italia s.r. - Rome, ItalyAdministration & GeneralFebruary 2017 - June 2018 · 1 year and 5 months
Assistant to the CEO of a new company expanding in the biometric sector. Among the tasks: translations (English / Italian) of documents, web searches, purchases, digital and paper archiving, switchboard management, travel planning, administrative support operations.
Front Office Agent
Youtility center - Rome, ItalyAdministration & GeneralMarch 2015 - October 2016 · 1 year and 9 months
Call center advisor. Supported citizens in real time providing them with answers about all offices and services from "Roma Capitale", its Municipality having a special autonomy since 2010 to administer the whole municipal territory of Rome. Provided information, organised workshops and information sessions on the administrative procedures and rules and regulations. Focal point for the15 groups of Polizia Municipale for the immediate resolution of problems.
Archive Manager and Back Office Assistant
Air Liquide - Bologna, ItalyBack OfficeFebruary 2008 - May 2011 · 3 years and 4 months
Back Office Assistant and Manager of the firm Archives (surface of 450m2). Back Office Operations Supporting a Team of 23 colleagues in the Legal, Financial and Credit Recovery departments, including through the use of SAP R / 3 Software (MM Module, Material Management); Operation of Customer Support Service to support hospitality of clientele, data entry and relationship with the logistics department for troubleshooting delivery problems. In charge of organizing training for the staff.
Università degli studi di Palermo - Palermo, ItalyNovember 1996 - October 2004
Liceo linguisticoSeptember 1986 - July 1993
ItalianNative or fluent100%
- Ability to empathize
- Client care
- Excellent listener
- Foreign languages
- - Photography
- Strong time management