Giuseppe Garozzo

Giuseppe Garozzo

Hospitality Service Manager at Costa Crociere
Lives in Catania, Italy
over 6 months ago

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Over 7 years of experience in Guest Services of cruise ships...

Experience

  • Implementation Consultant SPMS

    Oracle - Hamburg, Germany

    Other
    September 2018 - Now · 3 months

  • Hospitality Service Manager

    Costa Crociere - Genoa, Italy

    Rooms division
    December 2016 - Now · 1 year and 12 months

    Manager of the Hospitality department (25 staff). · office organization, preparation of working schedule and reports, · training of staff, performance developer and evaluator, · assistance to Guests during the whole cruise, handling of requests and complaints, · handling of cabins occupancy and up selling requests, · analysis of Guest satisfaction and trends, CRM user specialist, · supervision of embarkation and disembarkation process, · member of revenue team, supporting promotions and implementing sales strategies, · conduction of audit and meetings, · public relations activities during events, theme evenings and cocktails party.

  • Hospitality Senior Supervisor

    Costa Crociere - Genoa, Italy

    Front Office concierge
    November 2015 - November 2016 · 1 year and 1 month

    Supervisor and trainer of the Hospitality Team (25 staff). · office organization, · training of staff members, · preparation of working schedule, · assistance to guests during the whole cruise, handling of requests and complaints, · supervision of embarkation and disembarkation process.

  • Guest Services Senior Operator

    Costa Crociere S.p.A. - Genoa, Italy

    Front Office reception
    February 2014 - November 2015 · 1 year and 10 months

    Supervisor and trainer of the Front Office Team (20 staff). · office organization, · training of staff members, · preparation of the working schedule, · assistance to guests during the whole cruise, handling of requests and complaints, · supervision of embarkation and disembarkation process.

  • Guest Services Operator

    Costa Crociere - Genoa, Italy

    Front Office reception
    December 2010 - February 2014 · 3 years and 3 months

    Receptionist – Assistance to guests during the cruise and handling of requests and complaints. · accounting (billing and currency exchange) and secretarial duties, · phone operator - handling of internal and external phone calls.

Education

  • I.I.S. Filippo Brunelleschi

    September 2005 - July 2010

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Full professional
    80%
  • Spanish
    Full professional
    80%

Skills

  • Accounting
  • Complaints Handling
  • Continouos improvement
  • CRM
  • Cruise Industry
  • Data analysis
  • Events
  • Guest Service
  • KPI analysis
  • Lotus Notes
  • Problem solving
  • Team Training
  • Teamwork
  • Training
  • VIP Guests
Connections
July Lena
Front desk agent at Sheraton Parco de' Medici Rome Hotel
Armando Basile
Pastry Demi Chef de Partie at Starwood Hotels & Resort Danieli
Stijn Van Bleyenbergh
Member of the Organization Committee at AMFORHT
View 46 connections
Following
Meininger Hotels
Kreuzberg, Berlin, Germany
The London Residents Club
London, United Kingdom
Other members
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Genoa, Italy
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View 327202 members