Gopakumar Pillai

Gopakumar Pillai

Cluster Human Resources Manager at Confidential
Lives in Dubai, United Arab Emirates
over 6 months ago

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Productive and detail-oriented human resource professional with over 12 years of management experience gained within luxury international hotels and resorts. A strong operational hotel background along with practice in HR service delivery and strategic change management across areas such as process and policy management, metrics and HR technology implementations and Recruitment strategies. A people’s person with the strengths in dealing with human capital to identify and develop talent and create culture

Experience

  • Cluster Human Resources Manager

    Confidential - Dubai, United Arab Emirates

    Human Resources
    August 2017 - Now · 1 year and 7 months

    Tapped to head development and implementation of new, centralized human resources shared services organization to support the group. Created processes, communications, strategy, and operational guidelines to align new initiative with company standards and goals. Delivered HR council to cross-functional business units to drive organizational readiness, talent management, and employee engagement. Successfully applied multiple human resource disciplines including; compensation, human capital planning, organizational diagnosis, employee relations, diversity and inclusion, performance management, workforce staffing, respective employment laws. • Achieved 30% efficiency improvement in HR labor efforts through definition and development of key HR metrics to reveal trends and best practices that were used to design new division-wide HR Resource Tool. • Drove policy and procedure compliance to 98% by establishing standardized policies and ensuring accurate communication. • Created online policy and procedure toolbox to allow HR members to create sustainable, effective models. Developed training/ mentorship program that reduced employee turnover by 75% • Developed total compensation package that encouraged increased employee satisfaction to 88%. • Worked with finance department, to designed improved transparency into the total cost of labor, including all related spending as a percent of revenue resulting in a 20% reduction in costs. • Exceeded recruitment/staffing goals and held a 90% retention rate for the last two years. • Created organization alignment that measured HR objectives to actual business unit success, increasing employee productivity by 44% and increasing annual profit by 36% from previous years.

  • Human Resources & Training Manager

    The Country Club Hotel Dubai - Dubai, United Arab Emirates

    Human Resources
    May 2012 - January 2017 · 4 years and 9 months

    Acted as a strategic business partner alongside company leadership in driving organizational initiatives and strategies of pre-opening. Managed a wide variety of human resources responsibilities, of talent management, employee relations, performance management, learning and development. Collaborated with department heads in recruitment for 47 job roles, prepared pre-placement presentations, scheduled 400+ campus interviews, drafted job descriptions and organized training sessions for 72 new hires. Identified best strategies to meet short and long-term business needs on providing guidance and by consulting with department heads. Established, organized and maintained training manuals, multimedia visual aids and other educational materials; developed classes to fit learners' needs and training requirements. Developed and implemented the new employee orientation program for an awarding workplace. Complied personnel reporting information and documentation by maintaining personnel records, to include official personnel files and annual performance appraisals.

  • Human Resources & Training Manager

    The Royale Gardens Hotel & Resorts - Alappuzha, India

    Human Resources
    April 2011 - May 2012 · 1 year and 2 months

    Acted as a strategic business partner alongside company leadership in driving organizational initiatives and strategies in the pre-opening of the Hotel. Managed a wide variety of human resources responsibilities, including employee relations, performance management, organizational development, health services, and talent acquisition. • Associated with senior management to create policies and procedures, recruited employees, and finalized training manuals. • Collaborated with department heads in recruitment for 47 job roles, prepared pre-placement presentations, scheduled 400+ campus interviews, drafted job descriptions and organized training sessions for 72 new hires. • Identified best strategies to meet short and long-term business needs on providing guidance and by consulting with department heads. • Lead a team of a generalist and a recruiter where we pride ourselves in providing outstanding service and support on pre-opening and classification process of the hotel. • Developed and implemented the new employee orientation program for an outstanding workplace. • Complied personnel reporting information and documentation by maintaining personnel records, to include official personnel files and annual performance appraisals.

  • Assist HR Manager

    The Country Club - Muscat, Oman

    Human Resources
    July 2009 - March 2011 · 1 year and 9 months

    Strategic Human Resource business partner for Hospitality, Real Estate and Time Share Operations of the organization. Supported over 400 employees across Oman, Qatar, Bahrain, and Kuwait in all aspects of human resources including organizational design and development, performance management, and employee relations. • Contributed to the development and implementation of new policies and procedures based on corporate guidelines for HR Processes and employee Handbook. • Coordinated closely with management to determine staffing requirements, identified and recommended potential candidates for all departments. • Provided strategic leadership to ensure the organization has the talent to meet its current and future resource needs. • Created year-end performance management processes for management, including contribution ratings, salary reviews and personnel action reviews, including performance improvements. • Managed the recruitment process: composed vacancy announcements for publication, verified and placed employment advertisements, answered applicant inquiries, screened job applications, scheduled and conducted pre-employment interviews, conducted pre-employment records and reference checks.

  • HR Coordinator

    Chelsea Hotel - Dubai, United Arab Emirates

    Human Resources
    February 2007 - July 2009 · 2 years and 6 months

    Responsible for all aspects of Human Resources - recruiting, interviewing, hiring, on-boarding, training, employee relations, employee retention, benefits administration, management of leave-of-absence and personnel records and retention. • Successfully coordinated on the pre opening HR activities of Chelsea Hotel Al Barsha, UAE (Presently known as Golden Tulip Al Barsha) and Chelsea Gardens Hotel, UAE. • Created offer letters, initiated background checks, and conducted exit interviews and coordinated pre-employment, pre-screening, and temporary staffing. • Performed new hire orientation, explaining work procedures and company policies to staff. • Handled payroll administration by managing attendance and posted employee payroll data by computing employee presents and absences, and reconciling payroll discrepancies. • Maintained personnel records, updating files and revising procedures to improve efficiencies and ensure compliance.

  • Administrative Assistant

    Emrill Services - Dubai, United Arab Emirates

    Administration & General
    December 2004 - February 2007 · 2 years and 3 months

    Provided administrative support to administrative coordinator while acting as the liaison between employees and HR Department. • Processed attendance by calculating hours and submitted payroll to ensure timely distribution of salary • Developed and maintained administrative process to achieve organizational objectives as well as to improve accuracy and efficiency. • Plan and coordinate successful corporate meetings, and developed presentations for related on-site and off-site meetings.

Education

  • Master of Business Administration

    Chhattisgarh University - Raipur, India

    August 2002 - December 2004

  • Bachelor of Commerce

    University of Kerala - Hospitality and Tourism Management - Thiruvananthapuram, India

    August 1998 - April 2001

Languages

  • English
    Native or fluent
    100%
  • Hindi
    Professional working
    60%
  • Arabic
    Limited working
    40%

Skills

  • Compensation & Benefits
  • Conflict management
  • Employee Relation
  • hotel opening
  • HR Policy Design & Administration
  • HR Strategic
  • Human Resource Management
  • Human Resources Planning
  • Learning and Development
  • Performance appraisal
  • Performance management
  • Recruitment and Selection
  • Statutory Compliances
  • Succession planning
  • Teamwork
  • Training and Development
Connections
Anas Hakkal
Executive pastry chef at Confidential
Abigail Okech
Bar Waitress at MAJESTIC HOTEL TOWER
Abdul Waheed.K
Corporate Training Manager at Lords Hotels & Resorts
View 98 connections
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