Glen Carvalho

Glen Carvalho

Front Office Manager at Best Western Premier, Deira Hotel, Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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  • Front Office Manager

    Best Western Premier, Deira Hotel, Dubai - Dubai, United Arab Emirates

    Rooms division
    December 2015 - Now

    •In charge of the entire Front Office Operations including Club Lounge, Recreation & Spa Facilities •Super user for Opera (property management system) •Strategically implemented minimum / maximum length of stay restrictions thus achieving improved efficiencies and enhancing profits. •Directed rate and inventory strategies at hotel. Employed demand-pricing principles to drive rate and occupancy, resulting in increased revenues •Consulted with the sales department to ensure the accuracy of group blocks and rooming list on a day-to day basis •Managed travel agents allocations with release periods, and setting up new rates codes in Opera •Analyzed guest satisfactory report (Medallia and Market matrix) •Facilitated special events by networking with other departments •Assisted the Director of Rooms during budgeting •Managed teams between 17 to 42 team members.

  • Assistant Director of Front Office

    Salalah Rotana - Salalah, Oman

    Front Office reception
    March 2015 - October 2015

  • Front Office Manager

    Hyatt International - Gurugram, India

    Front Office reception
    July 2012 - September 2014

  • Guest Service Manager

    Hyatt International - Cairo, Egypt

    Front Office reception
    July 2010 - April 2011

  • Rooms Division Trainer

    Hyatt International - Cairo, Egypt

    Rooms division
    May 2009 - July 2010

    •Responsible for entire Room Division training.

  • Assistant Manager Front Office

    Grand Hyatt Dubai - Dubai, United Arab Emirates

    Front Office reception
    October 2004 - April 2009

    Additional to daily responsibilities was selected as task force for the following hotels opening. Grand Hyatt Cairo – Nov/2008 – Dec/2008 Hyatt Regency Dushanbe – Jan/2009 – Mar/2009 Park Hyatt Jeddah – Mar/2009 – Apr/2009 Key Deliverables • Assigned to these hotels as part of the Hotel Opening Team for set up and training of Reservation and Front Office department

  • Guest Service Office Reservations

    Hyatt Regency Dubai and Galleria - Dubai, United Arab Emirates

    August 2003 - October 2004

  • Team Leader

    Mace Connect - Doha, Qatar

    June 2002 - July 2003

  • Team Leader

    Trans Works Information system - Mumbai, India

    October 2001 - June 2002

  • Guest relation & project trainer

    Walt Disney - Orlando, FL, United States

    Administration & General
    June 2000 - June 2001


  • Hospitality Management

    American Hotel & Motel Associations - Ooty, India

    July 1999 - September 2000

  • Hotel Management

    Merit Swiss Asian School of Hotel Management - Ooty, India

    June 1997 - March 2000


  • English
    Native or fluent
  • Hindi
    Professional working
  • Marathi
    Limited working


  • Customer focus
  • Excellent listener
  • Good eye for details
  • Leadership skils
  • Motivated
  • Result driven
  • Solving problems
  • Time managment
Geneva, Switzerland
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