Glenston Rebello

Glenston Rebello

Guest Service Agent at Metropolitan Hotel Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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Experience

  • Guest Service Agent

    Metropolitan Hotel Dubai - Dubai, United Arab Emirates

    Front Office reception
    April 2017 - Now · 1 year and 11 months

    • Process all guest Check-ins, Check-out. Room assignments. • Offer consistently professional, friendly, warm and engaging service. • Check out of departing guest in accordance with the established standards. • Sell rooms to walk-in guests. • Ensure that Front Desk is manned,operationally prepared and stocked at all the times in order to be available for guest as point of contact. • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed. • Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guests in accordance with credit policy. • Cooperate with colleagues from all departments, in particular Housekeeping & finance. • Opera-Property Management System.

  • Reservations Agent

    Grand Excelsior Hotel Al-Barsha - Dubai, United Arab Emirates

    Reservations
    July 2016 - March 2017 · 9 months

    • Answer guest and travel agency inquiries regarding room reservation, rates and benefits of all packages plan. • Know the credit policy of the hotel and how to code each reservation. • Receives, processes and confirms guest room reservation in P.M.S made by clients on the phone and Email. • Maintain the reservation records (LPO) by date of arrival and alphabetical listing • Coordinate with other department concerning guest request. • Doing Pre-Authorization in all booking guaranteed by Credit Card. • Preparing Pick up report on daily basis etc. • Filling all the correspondence related to department for reference. • Directly dealing with all transaction via email and telephone to all suppliers, clients and company. • Additional duties include preparing the list of expected arrivals for front office, assisting in pre-registration Activities when appropriate and processing advance reservation deposit

  • Front Office Receptionist

    Grand Excelsoior hotel Al-Barsha - Dubai, United Arab Emirates

    Front Office reception
    June 2015 - July 2016 · 1 year and 2 months

    • Give a warm welcome and check in experience to our guest. • Offer consistently professional, friendly, warm and engaging service. • Check out of departing guest in accordance with the established standards. • Sell rooms to walk-in guests. • Ensure that Front Desk is manned,operationally prepared and stocked at all the times in order to be available for guest as point of contact. • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed. • Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guests in accordance with credit policy. • Cooperate with colleagues from all departments, in particular Housekeeping & finance. • Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings.

  • Front Office Trainee

    Vivanta by Taj Madikeri ,Coorg - Madikeri, India

    Front Office reception
    July 2013 - April 2014 · 10 months

    • Assist in the day-to-day operation of the hotel front office. • Perform operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. • Assign, coordinate, and supervise work activities of Front Desk Agents. • Ensure work is completed to include, shift closings, room deposits, refunds and rebates. • Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action. • Review and resolve dispute accounts and Housekeeping discrepancies. • Prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift. • Perform check-in and out procedures.

Languages

  • English
    Native or fluent
    100%
  • Kannada
    Professional working
    60%
  • Hindi
    Professional working
    60%
  • German
    Limited working
    40%
  • Arabic
    Limited working
    40%
Connections
Martina Orlando
Food And Beverage Assistant at Waldorf Astoria Edinburgh - The
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