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A Highly organized and personable Server with experience in providing exceptional customer service in establishments ranging from casual cafés to fine-dining restaurants.
FourSeasons AbuDhabi-Al Maryah Island - Abu Dhabi, United Arab EmiratesBack OfficeFebruary 2016 - March 2017 · 1 year and 2 months
• Functioning as a Hotel Dispatcher for the Correctional Center and radio communication system • Resolve Guest Complaints via Phone, email or Social Media. • Generate and complete Daily, Weekly and Monthly reports for evaluation and other purposes. • Monitoring and controlling all sally port doors that open into the secured area of the facility. Also, monitoring and controlling all of the sally port doors in the housing units. • Report and at times respond to all fire alarms within the facility. • Conducting Bag search for Staff and Contractors on entrance and exit of the Property.
Hunee Vineyard - Kampala, UgandaCateringJune 2013 - January 2016 · 2 years and 8 months
Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service. Ensured high guest check averages by suggesting and selling additional food and beverage items. Continually visited guest tables to promote inviting and attentive service. Provided direct assistance to bartender and lounge staff. Conducted inventory tracking and restocked supplies
KYAMBOGO UNIVERSITY-KAMPALA UGANDA - Kampala, UgandaAugust 2008 - December 2011
Studied Social Sciences; Majored in Social Administration and Community Psychology. Acquired communicating skills, deep knowledge into people behavior and behavior change/patterns, acquired Administrative skills and Knowledge both organizational and Managerial among other principles necessary for proper human discipline and survival.
- Basic computer
- Fire control
- First Aid Training
- Good communication
- Good customer service
- Self defense