Gonçalo Viterbo

Gonçalo Viterbo

Reservations Agent at Discovery Portugal
Lives in Monchique, Portugal

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About me

I am courteous, respectful and calm to people in general; a hard worker; a fast learner; efficient; resilient; affable and reliable. Besides that I’m a very focused, determined and strong-willed person, who wants to build a successful and international career.

Experience

5 years and 7 months

  • Reservations Agent

    Discovery Portugal - Monchique, Portugal

    Reservations
    April 2019 - Now · 9 months

  • Reservations Agent

    São Lourenço do Barrocal - Reguengos de Monsaraz, Portugal

    Front Office reception
    July 2018 - April 2019 · 10 months

  • Student

    Les Roches International School of Hotel Management - Crans-Montana, Switzerland

    Other
    January 2015 - January 2018 · 3 years and 1 month

  • Human Resources Trainee

    The Ritz-Carlton Abama - Santa Cruz de Tenerife, Spain

    Human Resources
    December 2016 - May 2017 · 6 months

    - Anticipation of Employee Needs - Coordination (nametags, lockers, support internal events) - Internal Communication (events coordination, CTQ, daily reports) - Recruitment (pre-screening, welcome email and follow ups on documents, support in recruitment and prepare exit interview) - Development (keep track of training room, prepare rooms for trainings)

  • Housekeeping Quality Supervisor

    Hotel Arts Barcelona - Barcelona, Spain

    Housekeeping
    June 2015 - December 2015 · 7 months

    - Supervise the cleanliness of the entire hotel including, bedrooms, public areas, swimming pool and business centre. - Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. - Control movements and inventories of all hotel furniture and maintain the highest standards of cleanliness in the linen offices. - Report any faults or damaged property to the engineering/office coordinator or directly to the engineer.

  • Front Office

    Conrad Algarve - Faro, Portugal

    Front Office reception
    July 2014 - October 2014 · 4 months

    • Guarantee an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required; • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key; • Perform all check-outs including resolving any late and disputed charges; • Make necessary arrangements for groups check-ins and check-outs; • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities: • Ensure that billing instructions are accurate and clear, doing all routings necessary;

  • Bell Boy

    Hotel Arts Barcelona - Barcelona, Spain

    Rooms division
    June 2013 - September 2013 · 4 months

    - Greet and escort guests to rooms; - Open doors and assist guests/visitors entering and leaving property; - Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities; - Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services); - Transport guest luggage to and from guest rooms and/or designated bell area; - Assist with luggage storage and retrieval; - Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions; - Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed; - Communicate parking procedures to guests/visitors.

  • Internship

    Hotel Riviera - Lisbon, Portugal

    Front Office reception
    June 2012 - September 2012 · 4 months

    - Waiter at Breakfast and Lunch; - Check-in/out, Local Informations, Concierge and Bell Boy;

Education

Languages

5 languages

  • Portuguese

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Native or fluent

  • French

    Limited working

  • German

    Limited working

Personal information

Nationalities

  • Portuguese

Date of birth

September 29th 1994

Driving License

Yes

Skills

10 skills

  • Guest Services
  • Housekeeping
  • Human Resources
  • Micros
  • Microsoft Office
  • Opera
  • Organization
  • Sports
  • Sports Events
  • Teamwork
Connections
Andrea Silluzio
Front Desk Agent presso Ortea Palace Luxury Hotel
David Galí
Receptionist at Villa Paulita
Ana Beatriz Pessoa
Guest Relations Senior at Santiago de Alfama Boutique Hotel
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