Gonzalo Pastrana Calderon

Gonzalo Pastrana Calderon

Director de Operaciones at Grupo RanTanPlan
Lives in Madrid, Spain
over 6 months ago

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LUXURY CUSTOMER SERVICE

I am a luxury customer service professional with an extensive international background. I transform business objectives into memorable experiences, ensuring their success through excellent attention to details and organisational skills.

Experience

  • Director de Operaciones

    Grupo RanTanPlan - Madrid, Spain

    F&B service
    June 2018 - November 2018 · 6 months

    Gestión diaria de la operativa de sala en los cuatro restaurantes del Grupo. Apoyo a los departamentos de RRHH, Reservas, Eventos y Finanzas. Dirección y coordinación de los departamentos de Compras, Mantenimiento y Calidad.

  • Hospitality Services Supervisor

    Fira de Barcelona - Barcelona, Spain

    Catering
    January 2015 - September 2015 · 9 months

    Co-managed congresses of up to 100.000 attendees. Led a working team of 30 to 100 staff members. Managed different needs with sales department and various stakeholders. Coordinated problem solving for all attendees.

  • Events Operations Supervisor

    St. Pancras Renaissance London Hotel - London, United Kingdom

    Events
    August 2014 - January 2015 · 6 months

    Coached and lead 15 full-time staff members to deliver the best customer experience. Administered different cash events generating receipts and financial statements. Aided solving any guest incident in the hotel. Exceeded expectations, thus, winning the Associate of the month 2013 / Superior performance 2014.

  • F&B Associate

    St. Pancras Renaissance London Hotel - London, United Kingdom

    F&B other
    August 2013 - August 2014 · 1 year and 1 month

Education

  • Master of Science in Global Hospitality Business

    École hôtelière de Lausanne - Lausanne, Switzerland

    September 2016 - December 2017

    École Hôtelière de Lausanne (Switzerland) Semester focused on gaining experience in Finance & Real Estate. Hong Kong Polytechnic University (China) Semester focused on enhancing Operational experience. Conrad N. Hilton University (USA) Semester focused on increasing knowledge about Strategy & IT Elected Class Representative Helped to coordinate Masters necessities for Faculty and Students.

  • BA Advertising and Public Relations

    University of Navarra - Pamplona, Spain

    September 2009 - May 2013

    Won “best research” during Thesis Gala awards. Coordinated graduation students award Gala Dinner. Contributed to Spanish NGO winning first prize Jóvenes con Valores

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Limited working
    40%

Skills

  • excellent customer service
  • Gestión de equipos
  • Gestion des stocks
  • gestion de stock
  • Great customer service
  • Luxury hotel
  • Problemsolving
  • Team management skills
  • Team work

Other

  • LinkedIn

    gpastranac

Connections
Faheem Khan
waiter at aljazzera italian rst.company
Jose Antonio Avivar Luque
Head Waiter en Robles restaurantes
Morcus Aziz
Waiter at Conrad Hotels & Resorts
Following
AccorHotels
Issy-les-Moulineaux, France
Baglioni Hotels
Milan, Italy
Other members
Paloma Guela
Madrid, Spain
Olivier Bracard
Barcelona, Spain
Andreas Schmit
Platja d'Aro, Spain
View 325956 members