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LUXURY CUSTOMER SERVICE
I am a luxury customer service professional with an extensive international background. I transform business objectives into memorable experiences, ensuring their success through excellent attention to details and organisational skills.
Director de Operaciones
Grupo RanTanPlan - Madrid, SpainF&B serviceJune 2018 - November 2018 · 6 months
Gestión diaria de la operativa de sala en los cuatro restaurantes del Grupo. Apoyo a los departamentos de RRHH, Reservas, Eventos y Finanzas. Dirección y coordinación de los departamentos de Compras, Mantenimiento y Calidad.
Hospitality Services Supervisor
Fira de Barcelona - Barcelona, SpainCateringJanuary 2015 - September 2015 · 9 months
Co-managed congresses of up to 100.000 attendees. Led a working team of 30 to 100 staff members. Managed different needs with sales department and various stakeholders. Coordinated problem solving for all attendees.
Events Operations Supervisor
St. Pancras Renaissance London Hotel - London, United KingdomEventsAugust 2014 - January 2015 · 6 months
Coached and lead 15 full-time staff members to deliver the best customer experience. Administered different cash events generating receipts and financial statements. Aided solving any guest incident in the hotel. Exceeded expectations, thus, winning the Associate of the month 2013 / Superior performance 2014.
St. Pancras Renaissance London Hotel - London, United KingdomF&B otherAugust 2013 - August 2014 · 1 year and 1 month
Master of Science in Global Hospitality Business
École hôtelière de Lausanne - Lausanne, SwitzerlandSeptember 2016 - December 2017
École Hôtelière de Lausanne (Switzerland) Semester focused on gaining experience in Finance & Real Estate. Hong Kong Polytechnic University (China) Semester focused on enhancing Operational experience. Conrad N. Hilton University (USA) Semester focused on increasing knowledge about Strategy & IT Elected Class Representative Helped to coordinate Masters necessities for Faculty and Students.
BA Advertising and Public Relations
University of Navarra - Pamplona, SpainSeptember 2009 - May 2013
Won “best research” during Thesis Gala awards. Coordinated graduation students award Gala Dinner. Contributed to Spanish NGO winning first prize Jóvenes con Valores
SpanishNative or fluent100%
EnglishNative or fluent100%
- excellent customer service
- Gestión de equipos
- Gestion des stocks
- gestion de stock
- Great customer service
- Luxury hotel
- Team management skills
- Team work