GRACE KAMAU

RECEPTIONIST at WINCHESTER HOTEL APARTMENT L.L.C
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am Grace Njeri from Kenya. I come from a humble family of five, two loving parents and three siblings. I am hard working and well educated to university level with an accounts degree, culinary arts certificate ,computer studies certificate, driving school certificate and customer service experience. I love to research and continue to get knowledge from all sorts of sources . And I love to travel and swim as well.

Experience

  • RECEPTIONIST

    WINCHESTER HOTEL APARTMENT L.L.C - Dubai, United Arab Emirates

    Front Office reception
    February 2016 - Now

    dealing with bookings completing procedures when guests arrive and leave choosing rooms and handing out keys preparing bills and taking payments taking and passing on messages to guests dealing with special requests from guests (like booking theatre tickets or storing valuable items) answering questions dealing with complaints or problems Answer phones route calls to specific people. Answer inquiries about company. Greet visitors warmly and make sure they are comfortable Ensure reception area is tidy. Coordinate office activities.. Issue parking passes. Perform basic bookkeeping, filing, and clerical duties. Schedule follow-up appointments.

Education

  • DEGREE IN FINANCE

    THE CATHOLIC UNIVERSITY OF EASTERN AFRICA - Nairobi, Kenya

    January 2009 - September 2014

    ACCOUNTING FINANCE HUMAN RESOURCE MANAGEMENT

  • HOSPITALITY

    MARIST INTERNATIONAL COLLEGE - Nairobi, Kenya

    May 2008 - December 2008

    CUSTOMER SERVICE SKILLS GOOD COMMUNICATION SKILLS INDUSTRIAL KNOWLEDGE PROFESSIONALISM COMPUTER SKILLS

  • COMPUTER PACKAGES

    NYARI EDUCATION CENTRE - Nairobi, Kenya

    December 2007 - June 2008

    INTERNET SKILLS MICROSOFT WORD MICROSOFT EXCEL POWER POINT MICROSOFT ACCESS MICROSOFT WINDOWS

  • SECONDARY EDUCATION

    KARURA SDA SECONDARY SCHOOL - Nairobi, Kenya

    February 2004 - November 2007

    HIGH SCHOOL EDUCATION

Languages

  • English
    Professional working
    60%
  • Swahili
    Professional working
    60%

Skills

  • Accountable
  • Always willing to helpout
  • Can work under pressure
  • Customer Care
  • Customer-service
  • Fluent in English
  • Front office reception
  • Good observations
  • Hardworker
  • Highly professional
  • Humble
  • Knowledgeable
  • Respectful
  • Team work
Connections
Muhammad Haseeb Ali
supervisor at Nawab Darbar restaurant
Following
Hyatt Hotels Dubai
Dubai, United Arab Emirates
Hosco
Geneva, Switzerland
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