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I am a personable young lady who continuously seeks self-improvement. In my professional life I always give my best in everything I do, considering it not an obligation but a privilege to be part of the world of hospitality, solving challenges that each day brings in my chosen career.
Someone who enjoys to serve others, I would like to highlight that I have a good memory for names and faces which allows me to provide a high service standards
Internship Office Department Assistant
Glion Institute of Higher Education - Ilanz, SwitzerlandAdministration & GeneralJanuary 2013 - December 2013
Internship Department: Developing my skills to use the Lotus Program to register all the internship offers, send out opportunities to student, keep track and do follow-up. Preparation for company visits, presentations and interviews. Be in contact with the Human Resources Recruiters and Managers. Creating a notice board and update the contact list from school.
Rolling through all the position in the restaurant
LA PADELLA, Restaurant, - Monterrey, MexicoOtherSeptember 2010 - October 2010
This was a school business simulator project that is open to the public and its objective is run a F&B business being able to work in all the positions involved. Practicing as a bar tender, waiter, concierge, purchasing, storekeeper, maitre, hostess, executive chef, sous chef, dessert chef, line cook and fry/grill cook.
Occidental Grand Flamenco Xcaret - MexicoFront Office receptionAugust 2009 - December 2009
During this time, I also had the opportunity to work in the following departments: • Service Quality Department as operator and administrative assistant, looking after the new certifications, prizes, developing green programs involving all the departments at the hotel. • Front Desk: Handle and preparation of check in/out, guest relation, handle guest complaints. • Call center: solving problems and guest complaints, connecting calls. • Bar: Administrative duties, daily inventory and stock taking
Assistant housekeeping supervisor
Fiesta Inn Norte - San Nicolás de los Garza, MexicoHousekeepingMay 2009 - June 2009
Checking and evaluating the performance of the housekeepers, leaving our special guests the night gift.
Bachelor of Arts in Hospitality Services with Sustainable Development in Tourism
Glion Institute of Higher Education [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Glion-sur-Montreux, SwitzerlandJanuary 2012 - July 2013
SpanishNative or fluent100%