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About me
Proven experiences in the hotel sector.
Always with great enthusiasm and desire to continue learning and to assume new challenges and responsibilities
Experience
13 years and 8 months
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Head of Reservation department of Hesperia Hotels & Resort hotel chain
Hesperia Hotels & Resorts - L'Hospitalet de Llobregat, Spain
ReservationsDecember 2018 - Now · 5 years and 4 monthsReserve Agents Training (SAP procedures and system). Coordination and management of a reserve team consisting of 12 agents (Interviews, Shifts,). Review, quotation and introduction of reservations, email management of private clients, agencies and companies. Coordination with the revenue, commercial and hotels department of the chain. Creation of reservation procedures.
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Supervisor Reception Hotel Hesperia Tower 5*
Hesperia Hotels & Resorts - Barcelona, Spain
ReceptionJanuary 2017 - December 2018 · 2 yearsCoordination of the work of the reception team together with the other departments. Assignment and VIP management. Credit review, no shows, Customer service, check in / out. Complaint management, email management, overbooking management and airline detours, incident management. Billing of the different points of sale of the Hotel. Entry and billing of reservations groups / individual reservations. Lost and found management. Front desk agents training
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Front Desk Agent NH Sants Barcelona 4*
NH Hotel Group - Barcelona, Spain
ReceptionMay 2012 - January 2017 · 4 years and 9 months -
Front Desk Agent Hotel Hesperia Ramblas 3*
NH Hotel Group - Barcelona, Spain
ReceptionFebruary 2011 - February 2012 · 1 year and 1 month -
Front Desk Agent (Training)
NH Hotel Group - Padua, Italy
ReceptionOctober 2008 - May 2009 · 8 monthsPratica Front office manager
Education
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Front office manager
Centro studio CTS - Rome, Italy
March 2007 - July 2007Formación curso Front office manager
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Contable
Istituto técnico comercial - Sassari, Italy
September 1992 - September 1997Escuela contabilidad empresas
Languages
4 languages
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Italian
Native or fluent
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Spanish
Full professional
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English
Professional working
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French
Limited working
Personal information
Nationalities
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Italian
Work Permits
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European Union
Skills
6 skills
- Complaint Management
- Decision making
- Problemsolving
- Team Management
- Teamwork
- workload management
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