Graziano Roberto Mereu

Graziano Roberto Mereu

Head of Reservation department of Hesperia Hotels & Resort hotel chain at Hesperia Hotels & Resorts
Lives in L'Hospitalet de Llobregat, Spain

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About me

Proven experiences in the hotel sector.

Always with great enthusiasm and desire to continue learning and to assume new challenges and responsibilities

Experience

13 years and 8 months

  • Head of Reservation department of Hesperia Hotels & Resort hotel chain

    Hesperia Hotels & Resorts - L'Hospitalet de Llobregat, Spain

    Reservations
    December 2018 - Now · 5 years and 4 months

    Reserve Agents Training (SAP procedures and system). Coordination and management of a reserve team consisting of 12 agents (Interviews, Shifts,). Review, quotation and introduction of reservations, email management of private clients, agencies and companies. Coordination with the revenue, commercial and hotels department of the chain. Creation of reservation procedures.

  • Supervisor Reception Hotel Hesperia Tower 5*

    Hesperia Hotels & Resorts - Barcelona, Spain

    Reception
    January 2017 - December 2018 · 2 years

    Coordination of the work of the reception team together with the other departments. Assignment and VIP management. Credit review, no shows, Customer service, check in / out. Complaint management, email management, overbooking management and airline detours, incident management. Billing of the different points of sale of the Hotel. Entry and billing of reservations groups / individual reservations. Lost and found management. Front desk agents training

  • Front Desk Agent NH Sants Barcelona 4*

    NH Hotel Group - Barcelona, Spain

    Reception
    May 2012 - January 2017 · 4 years and 9 months

  • Front Desk Agent Hotel Hesperia Ramblas 3*

    NH Hotel Group - Barcelona, Spain

    Reception
    February 2011 - February 2012 · 1 year and 1 month

  • Front Desk Agent (Training)

    NH Hotel Group - Padua, Italy

    Reception
    October 2008 - May 2009 · 8 months

    Pratica Front office manager

Education

  • Front office manager

    Centro studio CTS - Rome, Italy

    March 2007 - July 2007

    Formación curso Front office manager

  • Contable

    Istituto técnico comercial - Sassari, Italy

    September 1992 - September 1997

    Escuela contabilidad empresas

Languages

4 languages

  • Italian

    Native or fluent

  • Spanish

    Full professional

  • English

    Professional working

  • French

    Limited working

Personal information

Nationalities

  • Italian

Work Permits

  • European Union

Skills

6 skills

  • Complaint Management
  • Decision making
  • Problemsolving
  • Team Management
  • Teamwork
  • workload management
Connections
David Cortiñas Atanes
Director of People & Culture - Kimpton Vividora Hotel at IHG - InterContinental Hotels Group
Elisa Rutili
Executive Assistant Manager at Hotel Magenta 38
Angie García Castañeda
Supervisora F&B, Desayunos, Room Service y restaurante at Monument Hotel
View 6 connections
Following
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View more
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