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I am Passionate, Bubbly, Dedicated, also Highly knowledgeable and skilled in 4/5 stars Hospitality: Indivual & Group Reservations, MICE, Group & Events Sales, F&B Management, etc.
I enjoy looking after my guests offering them an unforgettable experience.
I have always delivered an impeccable service ensuring the development and the success of world class Hotels.
I am also a Food, Wine & Champagne lover!
9 years and 8 months
Reservation Sales Specialist
Barrière - Cannes, FranceReservationsJuly 2019 - Now · 3 months
Group & Events Specialist - MICE
IHG - InterContinental Hotels Group - Lisbon, PortugalSales & MarketingMarch 2017 - Now · 2 years and 8 months
IHG Group & Event Sales Specialist: - Managing Group Reservations (Corporate or Leisure) & MICE Requests for Companies, Agencies or Individuals from the Francophonie Market (France, Switzerland, Canada, Belgium, Luxemburg, etc..) over the 5800 Properties of the Group Worldwide Revenue Maximisation: Volume of MICE & Group Signed Contracts in USD: - 2nd Trimester 2018: Target: $198.750,00 - Revenue Secured: $351.837,74 - Var: +177 % - 3rd Trimester 2018: Target: $151.250,00 - Revenue Secured: $517.223,06 - Var: +342 % Team Leader Acting: - Helping consistently the management in integrating the new team members, - Preparing and delivered Weekly Result Meeting when needed, - Monitoring agents calls and giving them the feedback determining together some smart goals to reach to improve their performances, - Submitting idea to the Client too to improve the agents efficiency in their daily duties - Achieving or Exceeding Monthly Revenue Targets, and other K-SAT maintaining at all time Quality over 90% IHG Brands Reservation Specialist: - Booking Hotel Room Stay for Clients throughout the 5800 Properties of the Group World Wide. - Promoting IHG Brands and advising Clients on their needs - Enrolling Clients to the IHG Rewards Club (Loyalty Program) exceeding always the target to reach. - Exceeding Constantly Conversion Rate & RevenuTargets, and other K-SAT (ADR, AHT, NEO) maintaining at all time Quality over 90% Mars 2019: Conversion rate: Target 39.95 % - Achieved: 64.82% - Var: +162 % ADR: Objectif: 203.16 USD - Achieved: 228.86 USD - Var: +113 %
On Sabbatical - Merida, MexicoOtherJune 2016 - February 2017 · 9 months
Delivering Charity Actions while on Sabbatical Instituto Benjamín Franklin de Yucatán & Alliance Francaise de Merida, Mérida, Mexico
Deputy General Manager
The Crazy Bear Hotel Beaconsfield - Beaconsfield, United KingdomManagementSeptember 2015 - May 2016 · 9 months
www.crazybeargroup.co.uk/beaconsfield • 32 Uniquely Designed Luxury Room and Suite, • 1 Thai Restaurant (80 Seats), 1 English Restaurant (60 Seats), • 1 Cocktail Lounge Bar (80 Seats), 1 Moroccan Lounge Bar (100 Seats), • Pool Terrace up 60 seats, and SPA (Pool, Jacuzzi & 3 Thai Massages Rooms). At the Crazy Bear I was in charge of coordinating all the different Front of the House Team (135 Team Members): Reception, F&B and Events making sure each department is well staffed and get the right directives for the good work of the operations.
Restaurant General Manager
The Oxford Kitchen, Oxford - Oxford, United KingdomManagementSeptember 2014 - August 2015 · 1 year
Modern British Restaurant, Cocktail Bar, Terrace up 96 seats. Food & Beverage Menu Design, Event Organisation, PR, Development, Recruitment. www.theoxfordkitchen.co.uk The Oxford Kitchen offers you a contemporary, intimate setting and friendly, attentive service – ideal for savouring the exquisite flavour combinations of the à la carte and set menus. At The Oxford Kitchen I was: • Responsible for all human resources activities • Maintaining P&L and accounts management as well as financial forecast and budgeting • Responsible for day to day operations, maintenance and up keep of the venue. • Responsible for licensing matters, security procedures, Health and Safety policies and acting DPS. • Responsible for Cost control, negotiating & dealing with all supplier: assuring they were delivering quality products, support contracts as well as contract services, • Feasibility Studies on all new projects, responsible for new developments within venue. • Overseeing Social media, Marketing strategy. • Responsible for Maintaining and developing the company website and online presence with Search Engine Optimisers (SEO). • Organising events such as Live Music Band and maintaining a current music policy and events listings.
Food & Beverage, Wine and PR Consultancy - London, United KingdomOtherJanuary 2014 - October 2014 · 10 months
Restaurant General Manager
Le Cercle Lounge Bar & Restaurant - London, United KingdomManagementNovember 2011 - January 2014 · 2 years and 3 months
Restaurant, Lounge Cocktail Bar up 100 seats. Food & Beverage Menu Design, Event Organisation, PR, Development, Recruitment.
Restaurant & Events Manager / Duty Manager
The Gore Hotel, London - London, United KingdomManagementFebruary 2010 - November 2011 · 1 year and 10 months
At The Gore I was running the F&B Operations: in charge of the Restaurant, Events, Room Service and was as well Duty Manager. I was looking after the recruitment, training, development, reviews, any HR issue, the Rotas of the department. I took care as well of any financial aspect/report for the department: Forecast for the F&B Department, procurement: dealing with any suppliers.
Master MSC2 in Finance, Marketing & Administration Option: Communication
INSEEC Business School - Paris, FranceSeptember 1996 - July 1999
Hospitality, Hotel & Catering BTS. Option Administration & Marketing
Lycée d'Hôtellerie et de Tourisme de Gascogne - Talence, FranceSeptember 1993 - June 1996
Native or fluent
Native or fluent
- • Accuracy and attention to detail.
- • Budget forecasting
- Event Sales
- Excellent guest relation
- F&B sales
- Good with numbers
- Guests relations
- Highly dedicated
- I enjoy challenges.
- Inventive and creative
- MICE Knowledge
- Motivated and passionate
- Standards driven
- Strong leadership