Gretchelle Olarte

Shift Leader (Night Audit Background) at Avari Hotel Apartment Al Barsha1
Lives in Dubai, United Arab Emirates
over 6 months ago

Join Hosco and view Gretchelle's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

Hospitality professional, 8 years of experience as shift leader, receptionist and front office cashier in various 5 star hotels and hotel apartments. 3 years of shift leader experience in supervising the front office team . Dedicated and ability to use own initiative to adapt to change requirements at short notice, a lateral thinker and problem solver.

Experience

  • Shift Leader (Night Audit Background)

    Avari Hotel Apartment Al Barsha1 - Dubai, United Arab Emirates

    Front Office reception
    July 2015 - September 2018 · 3 years and 3 months

    • Welcoming guest to the hotel in a polite, friendly and helpful manner. • Managing front office operation. • Answering telephone calls and assist the guest enquires • Answering phone calls and directed them to correct departments and guest rooms • Deals with incoming/outgoing mail, faxes, and emails • Prepare monthly/yearly guest contract. • Works closely with front office manager to provide administrative support • Ensure the reception is tidy and presentable with all necessary stationary material. • To be constantly aware of the room situation to strive and to obtain maximum occupancy. • Handles cashiering and foreign exchange. • Work closely with Sales, Reservations and Account for bookings and LPO. • To respond to any changes as dictated by the hotel and management. • To review the current day and next day arrival. • To coordinate with Housekeeping for the room status. • Incharge for staff schedule/attendance. • Coordinate with HR department regarding staff concern (e.g staff annual leave,compensatory leave) • Responsible for reservation, changes and cancellation when Reservation Office is close. • Handle claim reservation and turn always according to hotel policies and procedures. • To maintain Log Book for any handover and follow up. • Sorting and Filing reports and contract from outsource company. • Prepare night audit report. • Prepare DTCM Statistic month end report.

  • Guest Service Agent

    Montana Hotel Apartment Al Barsha1 - Dubai, United Arab Emirates

    Front Office reception
    April 2014 - July 2015 · 1 year and 4 months

    • Welcoming guest to the hotel in a polite, friendly and helpful manner. • Dealing with late arrivals and assisting with early checks out. • Check out departing guest using the hotel accounting system. • Taking payment from guest in the form of cash or credit cards • Making Room Reservation • Coordinating with housekeeping for the room status • Selling rooms to walk- in guest • Answering telephone inquiries promptly and professionally and transferring calls on • Being a point of contact for guest should they have any queries • Dealing with and resolving guest complaints • Comply to guest request • Update guest profile to Hotel CID System • Ensured that the quality of service is at its best.

  • Guest Services Executive

    Bab Al Sham Desert Resort & Spa - Dubai, United Arab Emirates

    Front Office reception
    March 2012 - April 2013 · 1 year and 2 months

    • Responsible to provide professional and customer focused service to the guest and ensuring their stay will be a memorable experience. • Give a warm welcome and check in guest taking into account the established SOPs • Check out of departing guest in accordance with established standards • Offer consistently professional, friendly warm and engaging service • Sell rooms to walk-in guest and be responsible for all pro active and day to day facilities. • Responsible for cash inventory, cashing bills of exchange in foreign currencies for hotel guest in accordance with the credit policy. • Cooperate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation. • Ensure that the Guest Service Desk in manned, operationally prepared and stocked at all times in order to be available for guest as a point of contact. • Maintain the privacy of all guests by ensuring that no details of the guest are disclosed. • Demonstrate a complete understanding of hotels policies and procedures and service standards and have full knowledge of the hotel facilities and happenings. • Relieving Guest Relation. • Assisting the night manager in night auditing.

  • Front Desk Agent

    Metropolitan Hotel Dubai - Dubai, United Arab Emirates

    Front Office reception
    October 2009 - March 2012 · 2 years and 6 months

    • Welcome and perform check in /check out of guest including processing of group arrival. • Keep up to date on all hotel services, pricing and special promotional offers as well as daily VIPs’ and special events. • To maximize revenue by up selling and ensuring that all services are charge for as/ when applicable. • Making Reservation. • Ensure guest are greeted by hotel name upon calling • Follow up with reservation and sales Department regarding the reservation issues. • Handling Front Office Cashiering. • Aware of hotel location room allocation and general information about the hotel. • Maximize guest satisfaction and utilization of hotel facilities by promoting hotel outlets and other facilities to guest. • To work together with all Front Office employees and to fully cooperate with staff from other hotel departments at all times • To make sure that the registration card pits for all occupied rooms are checked daily for correctness of information on the registration cards, billing back up and charge • To be fully aware of all activities taking place in the hotel, the city and region so that guests consistently receive up to date and correct information. • To carry out all standard reception tasks in accordance with the department SOP’s.

Education

  • Bachelor

    Eulogio Amang Institute of Science and Technology - Manila, Philippines

    June 2003 - April 2007

    Bachelor of Hotel and Restaurant Management

Languages

  • English
    Full professional
    80%

Skills

  • computers
Following
Jumeirah Emirates Towers
Dubai, United Arab Emirates
Sheraton Grand Hotel, Dubai
Dubai, United Arab Emirates
Other members
Tharidu Lakshan
Dubai, United Arab Emirates
Faiyaz Faruq Inamdar
Dubai, United Arab Emirates
Uttam Gotame
Dubai, United Arab Emirates
Shardul Bapat
Dubai, United Arab Emirates
Benjamine Amaechi
Dubai, United Arab Emirates
View 74278 members