Guilherme Velosa

Guilherme Velosa

Front Desk Agent at BessaHotel
Lives in Lisbon, Portugal
over 6 months ago

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Self-motivated, proactive, creative and truly dedicated

Good innate communication and managerial skills, can deal effectively with guests,
colleagues and superiors.

Career-oriented, aim to learn from experience and individuals to improve knowledge and skills.

Experience

  • Front Desk Agent

    BessaHotel - Lisbon, Portugal

    Front Office reception
    March 2017 - Now · 1 year and 9 months

    Night Audit ``End of Day´´ - (Closure e Re-Opening) Financial Balance Control Process (Guest Ledgers & Trial Balances) ; Check-In & Check-Out Process; Performing Debits & Financial Movements, Telephones Client & Groups Reservation Management Complaint Managment

  • Front Desk Agent

    Memmo Baleeira Sagres - Lisbon, Portugal

    Front Office reception
    August 2016 - March 2017 · 8 months

    Handling Hotel Pre-Opening/Early Operations Night Audit ``End of Day´´ - (Closure e Re-Opening) Financial Balance Control Process (Guest Ledgers & Trial Balances) ; Check-In & Check-Out Process; Performing Debits & Financial Movements, Telephones Client & Groups Reservation Management Complaint Managment

  • Front Desk Agent

    InterContinental Estoril - Estoril, Portugal

    Front Office reception
    February 2016 - July 2016 · 6 months

    Night Audit ``End of Day´´ - (Closure e Re-Opening) Financial Balance Control Process (Guest Ledgers & Trial Balances) ; Check-In & Check-Out Process; Performing Debits & Financial Movements, Telephones Client & Groups Reservation Management VIP Processes Handling during daily basis Complaint Managment Shift Supervisor/Leader (during FO Supervisor and Manager Absence) Weekly Duty Manager (Attend to guests complaints and Area Status Supervisor)

  • Front Desk/Night Auditor/Reservations Agent

    Corinthia Hotel Lisbon - Lisbon, Portugal

    Front Office reception
    July 2012 - December 2015 · 3 years and 6 months

    Night Audit ``End of Day´´ - (Closure e Re-Opening) Financial Balance Control Process (Guest Ledgers & Trial Balances) ; Check-In & Check-Out Process; Performing Debits & Financial Movements, Telephones Client & Groups Reservation Management Processing reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processing reservations from the sales office, other hotel departments, and travel agents. Creation and maintenance of reservation records by date of arrival and alphabetical listing. Determination of room rates based on the selling tactics of the hotel. Communicates reservation informations to the front desk. Processes and Monitoring advance deposits on reservations. Tracks future room availabilities on the basis of reservations. Help to develop room revenue and occupancy forecasts. Assist in preregistration activities when appropriate. Promotion goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees. Getting information about areas of interest in order to target more clients in particular seasons. Making arrangements for clients travel programs. To be aware of all front office procedures and assist with reception duties when required

Education

  • Technical Environmental And Rural Tourism

    EPHTL - Professional School of Hospitality and Tourism in Lisbon - Lisbon, Portugal

    September 2007 - August 2010

Languages

  • Portuguese
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Professional working
    60%
  • Spanish
    Limited working
    40%

Skills

  • Cultural tourism
  • Customer-service
  • Excellent front of house
  • High motivated
  • Hospitality
  • Hotels
  • Luxury hotel
  • Problemsolving
  • - Team spirit and leader
  • Tourism
  • Trends
Connections
Telmo Santos
Student from ESHTE Escola Superior de Hotelaria e Turismo do Estoril
Erich Bessa
Front Desk Agent at BessaHotel Liberdade Lisboa
Carolina Serralheiro
Front Office Receptionist at BessaHotel Liberdade
View 14 connections
Following
Other members
Sérgio Oliveira
Lisbon, Portugal
Cíntia Santos
Estoril, Portugal
Cláudia F. Maçarico
Lisbon, Portugal
Silvia Neves
Lisbon, Portugal
Luís Montez Madera
Lisbon, Portugal
View 326820 members