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About me
Hôtelier passionné et de profil international, je recherche à apporter mon expertise de la
clientèle UHNW, mon leadership de terrain et mon sens du détail à un palace parisien.
Forces et
compétences
Gestion d'équipes
multiculturelles
Suivi et amélioration de
l'expérience client
Diplomate
Soucieux du détail
Gestion de projets
Experience
6 years and 4 months
-
Room Division Manager
Guarda Golf Hôtel et Résidences, Crans-Montana, Suisse (LHW, Swiss Deluxe Hotels)
Room Division ManagementApril 2022 - June 2023 · 1 year and 3 monthsSous la direction du directeur général et de la propriétaire. En charge de la marche quotidienne et de la stratégie du Front Office (réservations/revenu, réception/conciergerie, voituriers/bagagistes) ainsi que du Housekeeping et des résidences privées. Projets exécutés : * Migration de PMS, POS et système Spa (appel d'offre, coordination, exécution et suivi) * Réorganisation du département Housekeeping * Remplacement du directeur général en son absence * Remplacement du parc de télévisions * Recrutement et suivi de formation pour la division hébergement (30 collaborateurs) * Résultats LQA : 95% (2021), 95.2% (2022) vs. 93.9% (2020)
-
Guest Experience Manager
Guarda Golf Hotel & Residences - Crans-Montana, Switzerland
Guest RelationsDecember 2020 - March 2022 · 1 year and 4 months -
Stagiaire Marketing & Communication
Lombard Odier Private Bank, Hong Kong
MarketingJuly 2020 - September 2020 · 3 monthsSuite à la crise de Covid- 19, j'ai changé d'industrie durant 3 mois afin d'élargir mes horizons et maximiser mon apprentissage pendant cette période creuse dans l'industrie hôtelière. * Participation à l'organisation de conférences virtuelles * Organisation des cadeaux clients * Membre de recherche d'une étude clients UHNWI
-
Assistant Guest Recognition Manager
The Ritz-Carlton, Kyoto - Kyoto, Japan
Room Division ManagementOctober 2019 - January 2020 · 4 monthsLeading the Guest Recognition department which includes Operators, Guest Activities and Guest Recognition
-
Assistant Housekeeping Manager
The Ritz-Carlton, Kyoto - Kyoto, Japan
Room Division ManagementDecember 2018 - October 2019 · 11 months -
Guest Experience Supervisor
The Ritz-Carlton, - Kyoto, Japan
Guest RelationsJanuary 2018 - December 2018 · 1 year -
SUMMIT Leadership Development Program
Raffles Dubai - Dubai, United Arab Emirates
Room Division ManagementAugust 2016 - December 2018 · 2 years and 5 months
Education
-
Bachelor of Science: International Hospitality Management
École hôtelière de Lausanne - Suisse
-
Bachelor in Hospitality Management
EHL Hospitality Business School - Lausanne, Switzerland
September 2012 - June 2016
Languages
4 languages
-
French
Native or fluent
-
English
Native or fluent
-
German
Limited working
-
Italian
Notions
Personal information
Nationalities
-
Swiss
Date of birth
September 27th 1992
Driving License
Yes
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