Guillaume Zeller

Guillaume Zeller

Room Division Manager at Guarda Golf Hôtel et Résidences, Crans-Montana, Suisse (LHW, Swiss Deluxe Hotels)
Lives in Paris, France

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About me

Hôtelier passionné et de profil international, je recherche à apporter mon expertise de la
clientèle UHNW, mon leadership de terrain et mon sens du détail à un palace parisien.

Forces et
compétences

Gestion d'équipes
multiculturelles

Suivi et amélioration de
l'expérience client

Diplomate

Soucieux du détail

Gestion de projets

Experience

6 years and 4 months

  • Room Division Manager

    Guarda Golf Hôtel et Résidences, Crans-Montana, Suisse (LHW, Swiss Deluxe Hotels)

    Room Division Management
    April 2022 - June 2023 · 1 year and 3 months

    Sous la direction du directeur général et de la propriétaire. En charge de la marche quotidienne et de la stratégie du Front Office (réservations/revenu, réception/conciergerie, voituriers/bagagistes) ainsi que du Housekeeping et des résidences privées. Projets exécutés : * Migration de PMS, POS et système Spa (appel d'offre, coordination, exécution et suivi) * Réorganisation du département Housekeeping * Remplacement du directeur général en son absence * Remplacement du parc de télévisions * Recrutement et suivi de formation pour la division hébergement (30 collaborateurs) * Résultats LQA : 95% (2021), 95.2% (2022) vs. 93.9% (2020)

  • Guest Experience Manager

    Guarda Golf Hotel & Residences - Crans-Montana, Switzerland

    Guest Relations
    December 2020 - March 2022 · 1 year and 4 months

  • Stagiaire Marketing & Communication

    Lombard Odier Private Bank, Hong Kong

    Marketing
    July 2020 - September 2020 · 3 months

    Suite à la crise de Covid- 19, j'ai changé d'industrie durant 3 mois afin d'élargir mes horizons et maximiser mon apprentissage pendant cette période creuse dans l'industrie hôtelière. * Participation à l'organisation de conférences virtuelles * Organisation des cadeaux clients * Membre de recherche d'une étude clients UHNWI

  • Assistant Guest Recognition Manager

    The Ritz-Carlton, Kyoto - Kyoto, Japan

    Room Division Management
    October 2019 - January 2020 · 4 months

    Leading the Guest Recognition department which includes Operators, Guest Activities and Guest Recognition

  • Assistant Housekeeping Manager

    The Ritz-Carlton, Kyoto - Kyoto, Japan

    Room Division Management
    December 2018 - October 2019 · 11 months

  • Guest Experience Supervisor

    The Ritz-Carlton, - Kyoto, Japan

    Guest Relations
    January 2018 - December 2018 · 1 year

  • SUMMIT Leadership Development Program

    Raffles Dubai - Dubai, United Arab Emirates

    Room Division Management
    August 2016 - December 2018 · 2 years and 5 months

Education

  • Bachelor of Science: International Hospitality Management

    École hôtelière de Lausanne - Suisse

  • Bachelor in Hospitality Management

    EHL Hospitality Business School - Lausanne, Switzerland

    September 2012 - June 2016

Languages

4 languages

  • French

    Native or fluent

  • English

    Native or fluent

  • German

    Limited working

  • Italian

    Notions

Personal information

Nationalities

  • Swiss

Date of birth

September 27th 1992

Driving License

Yes

Connections
Miguel Rojas Carulla
Customer Relationship Manager at Globus
Jill Peng
Chief Butler at Raffles Hotels
Pierre Mazurier
Senior Sales Manager at Unbound Great Scotland Yard London
Following
Manotel Hotel Group Geneva ACCOR
ACCOR
Issy-les-Moulineaux, France
Marriott MEA Regional Office
Marriott MEA Regional Office
Dubai, United Arab Emirates
Other members
Margaux Falk
Lausanne, Switzerland
Emily Alessia Czajkowski
Lausanne, Switzerland
Constance Liottier
Saint-Maur-des-Fossés, France
View more
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