Gunel Baghirova

Gunel Baghirova

Reservation Agent at Emerald Palace Kempinski Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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An innovative and committed senior professional, comfortable at operating at executive level, demonstrating strong business acumen and advanced interpersonal skills. Demonstrates outstanding customer relationship management, maintaining a clear focus on the needs of the client, with a meticulous attention to detail to even the smallest requirement, to ensure optimum satisfaction. Completed a Postgraduate Diploma in International Hospitality and Events Management, being strongly interested in pursuing a career in the hospitality industry.

Experience

  • Reservation Agent

    Emerald Palace Kempinski Dubai - Dubai, United Arab Emirates

    Reservations
    October 2018 - Now · 4 months

    Answered incoming calls and assisted with reservations, confirmation, room requests and questions Created membership accounts Utilized excellent communication skills and problem solving skills to manage customer relationships Process client request such as cancelations and changes to their reservations

  • Reservation Agent

    Hilton Baku - Baku, Azerbaijan

    Reservations
    June 2017 - September 2017 · 4 months

    Answered incoming calls and assisted with reservations, confirmation, room requests and questions Created membership accounts Utilized excellent communication skills and problem solving skills to manage customer relationships Process client request such as cancelations and changes to their reservations

  • Marketing Manager

    Humana Azerbaijan - Baku, Azerbaijan

    Other
    February 2014 - June 2016 · 2 years and 5 months

    Spearheading efforts in developing, coordinating and implementing advertising campaigns in order to generate business and enhance brand awareness Providing creative solutions and guidance to improve and achieve strategic plans while implementing initiatives that have a positive impact on the bottom line Consulting, monitoring, and recommending communication strategies and synergies, planning promotional presentations and regularly updating promotional materials Maintaining the swift and efficient organisation of all stock, processing orders and verifying receipts

Education

  • Post Graduate Diploma

    IMI International Management Institute Switzerland - Lucerne, Switzerland

    April 2012 - June 2013

    International Hospitality and Events Management.

  • Bachelor Degree

    Western University - Baku, Azerbaijan

    September 2003 - June 2008

    Business Administration ad Economics.

Languages

  • Turkish
    Native or fluent
    100%
  • Azerbaijani
    Native or fluent
    100%
  • Russian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Professional working
    60%

Skills

  • Mac IOS System
  • Microsoft Exel
  • Microsoft Word
  • Opera
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