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Head Concierge / Airport Manager
Hotel The Royal Plaza New Delhi - New Delhi, IndiaFront Office conciergeAugust 2016 - Now · 2 years and 5 months
EXECUTIVE SYNOPSIS Performance driven, multi-skilled professional, with nearly 25 years of extensive experience in handling of different operations in the ancillary industries (Hospitality , Aviation and Travel & Tourism), in New Delhi and overseas worked as Front Desk Manager , Manager Airport cum Concierge Operations in renowned five star hotel[ Grand Hyatt / The Grand , New Delhi ] , International Flight Attendant [ Air Slovakia ] stationed in Slovak Republic – Bratislava based in Europe & Certified International Senior Aviation Instructor affiliated with Cavendish College UK based in New Delhi . Presently, as Head Concierge Manager [ Head of The Department ] – Hotel The Royal Plaza , New Delhi since August 2016, translating qualitative industry experience in handling entire Concierge Operations . I am a permanent employee of the Hotel core Front Office operations team. CORE COMPETENCIES Front Office Operations including Concierge, Guest Relationship with In-house guests / corporate / groups / Embassy’s, Talent Development cum Training, Travel Desk Operations including Escorting specialize in Incoming groups handling & guide services by myself – specialize in English language escort , Liaison / Co-ordination cum business relationship development with the airport / airline personnel & expertise in Managerial & executive roles