Guyson Mupara

Guyson Mupara

Customer Service Associate at Walmart
Lives in Pretoria, South Africa
over 6 months ago

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Seeking an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. An atmosphere where creativity flourishes, where people experiment with innovative ideas together, free of dogma and boredom, where I am develop my talent, uniqueness and abilities to their fullest potential.

Experience

  • Customer Service Associate

    Walmart - Pretoria, South Africa

    Human Resources
    January 2016 - August 2018 · 2 years and 8 months

  • Guest Service Executive

    Crowne Plaza Harare, Zimbabwe - Harare Central, Harare, Zimbabwe

    Customer Service
    January 2015 - December 2016 · 1 year and 12 months

Education

  • NEBOSH IGC in Occupational Health and Safety

    Midlands State University - Gweru, Zimbabwe

    August 2017 - May 2018

    Occupational health and safety

  • BBI - Higher Education in International Hospitality & Tourism Management - Wiltz, Luxembourg

    April 2013 - May 2014

    Occupational safety health and Environmental Management

  • bachelor of science in Geography and Environmental science

    Midlands State University - Gweru, Zimbabwe

    April 2009 - November 2012

    health safety and environmental management

  • Diploma in education

    Midlands State University - Gweru, Zimbabwe

    January 2007 - December 2007

    Teaching

Languages

  • English
    Native or fluent
    100%

Skills

  • Commitment and dedication

Other

  • Costumer Service Associate

    • Ensuring high degree of customer satisfaction amongst all Walmart customers.
    • Ensuring the proper operation of the store, investigating customers’ demand trend, and answering phone calls and questions from customers.
    • Handling both compliments and complaints of customers in a speedy manner.
    • Processing forms, orders, applications, and requests made by customers.
    • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Recommending potential products or services to management by collecting customer information and analyzing customer needs.
    • Preparing product or service reports by collecting and analyzing customer information.
    • Building sustainable relationships of trust through open and interactive communication.
    • Working with customer service manager to ensure proper customer service is being delivered.
    • Making each Walmart customer feel valued, welcomed and accepted.
    • Treating each Walmart customer as if he or she was the most important person in South Africa.

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