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Seeking an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. An atmosphere where creativity flourishes, where people experiment with innovative ideas together, free of dogma and boredom, where I am develop my talent, uniqueness and abilities to their fullest potential.
Customer Service Associate
Walmart - Pretoria, South AfricaHuman ResourcesJanuary 2016 - August 2018 · 2 years and 8 months
Guest Service Executive
Crowne Plaza Harare, Zimbabwe - Harare Central, Harare, ZimbabweCustomer ServiceJanuary 2015 - December 2016 · 1 year and 12 months
NEBOSH IGC in Occupational Health and Safety
Midlands State University - Gweru, ZimbabweAugust 2017 - May 2018
Occupational health and safety
BBI - Higher Education in International Hospitality & Tourism Management - Wiltz, LuxembourgApril 2013 - May 2014
Occupational safety health and Environmental Management
bachelor of science in Geography and Environmental science
Midlands State University - Gweru, ZimbabweApril 2009 - November 2012
health safety and environmental management
Diploma in education
Midlands State University - Gweru, ZimbabweJanuary 2007 - December 2007
EnglishNative or fluent100%
- Commitment and dedication
Costumer Service Associate
• Ensuring high degree of customer satisfaction amongst all Walmart customers.Download the file
• Ensuring the proper operation of the store, investigating customers’ demand trend, and answering phone calls and questions from customers.
• Handling both compliments and complaints of customers in a speedy manner.
• Processing forms, orders, applications, and requests made by customers.
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommending potential products or services to management by collecting customer information and analyzing customer needs.
• Preparing product or service reports by collecting and analyzing customer information.
• Building sustainable relationships of trust through open and interactive communication.
• Working with customer service manager to ensure proper customer service is being delivered.
• Making each Walmart customer feel valued, welcomed and accepted.
• Treating each Walmart customer as if he or she was the most important person in South Africa.