Gwen James Llanes

Gwen James Llanes

Food and Beverage Supervisor at Golden Tulip Doha
Lives in United Arab Emirates
over 6 months ago

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Strongly interested to obtain a challenging position in an environment where I can best utilize my skills, training, experience and capabilities that will enhance a career growth and development, thereby becoming an asset for the benefit of the company.

Experience

  • Food and Beverage Supervisor

    Golden Tulip Doha - Doha, Qatar

    F&B service
    August 2017 - December 2018 · 1 year and 5 months

     General Responsibilities o Performed all necessary tasks to service food and beverage according to the standard of performance manual of the hotel o Handles two restaurant outlets, Room service and Meeting rooms requirements every shift o Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Ensure that guest are serviced within specified time. o Communicate with the Chef and Kitchen staff for customer concerns like additional meal requirements, allergies, dietary needs, special request, and length of wait and product availability. o Acts as liaison between the servers, kitchen staff and other concerned departments. o Assisting the team on serving food and beverages to the guest, answering calls, taking orders and reservations for the Meeting rooms o Motivating, developing, and directing people as they work, identifying the best people for the job. o Provides training for new colleagues and re-training, making sure that policies and standard of operations are followed and implemented accordingly. Take an active role in coaching and developing junior staff, communicates the team concerns or operational problems to the Outlet Manager or the Food and Beverage Manager o In-charge of Managing the operation in the absence of the Outlet Manager and Food and Beverage Manager o Supervising 15 people in the department.

  • Food and Beverage Server

    Oryx Rotana Hotel - Doha, Qatar

    F&B service
    May 2014 - July 2017 · 3 years and 3 months

     General Responsibilities o Performed all necessary tasks to service food and beverage according to the standard of performance manual of the hotel o Handled (FBM) requisition and outlet equipment maintenance o Assisting host or hostess by answering phones to take reservations and by greeting, seating, and thanking guests. o Prepare tables for meals, including setting up items such as linens, silverware, and glassware. o Delighted the guest by offering trendsetting and innovative products and services and contributed to sales activities and maximizing revenue o Monitoring, anticipating and reacting to customer needs consistently to ensure maximum guest satisfaction o Extended prompt services to all guests and treated guests and colleagues in a polite and courteous manner

  • Waiter

    Babylan Catering and Events - Caloocan, Philippines

    F&B service
    January 2011 - August 2013 · 2 years and 8 months

     General Responsibilities o Performed all necessary tasks to service food and beverage according to the standard of performance. o Handled requisition and equipment maintenance o Prepare tables for meals, including setting up items such as linens, silverware, and glassware. o Delighted the guest by offering trendsetting and innovative products and services and contributed to sales activities and maximizing revenue o Monitoring, anticipating and reacting to customer needs consistently to ensure maximum guest satisfaction o Extended prompt services to all guests and treated guests and colleagues in a polite and courteous manner

Education

  • Hospitality and Restaurant Services

    System and Technology Institute College - Quezon City, Philippines

    June 2008 - April 2010

Languages

  • English
    Native or fluent
    100%

Skills

  • Ability to work independently
  • Adaptability
  • Can work under pressure
  • Customer service skill
  • Fast paced decision making
  • F&B micros
  • F&B Services
  • Good at multitasking
  • Good communication
  • Good time management
  • Good time management skills
  • Handling cash
  • hardwork
  • Managing a team
  • Microsoft
  • Microsoft Office
  • self-motivate
  • self organized
  • Strong leadership
  • Teamleader
Connections
Shihab Uddin
kitchen and laundry technician at Crowne Plaza Resort Salalah
Dianne Picar
HR Administrative Assistant at Eau de Rose
Following
Jumeirah Group
Dubai, United Arab Emirates
Fairmont Dubai
Dubai, United Arab Emirates
Sheraton Grand Hotel, Dubai
Dubai, United Arab Emirates
Other members
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Dubai, United Arab Emirates
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