Gwenaëlle Seroux

Gwenaëlle Seroux

Guest Service Agent at Hilton Brussels Grand Place
Lives in Brussels, Belgium

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1 year and 2 months

  • Guest Service Agent

    Hilton Brussels Grand Place - Brussels, Belgium

    Front Office reception
    September 2019 - November 2019 · 3 months

  • Director of Operations Trainee

    Hilton Brussels Grand Place - Brussels, Belgium

    F&B other
    May 2019 - August 2019 · 4 months

  • Rooms Division Trainee

    The Ritz-Carlton Hotel Company, L.L.C. - Doha, Qatar

    Rooms division
    June 2018 - September 2018 · 4 months

    This internship is a fantastic learning experience, where I got trained from the beginning to create special contacts with the guests, exceeding their needs and creating a memorable journey for them. On a day to day basis, this role allows me to gain experience both in F&B and rooms division, learning everything about reception / personal check ins and check outs but also taking care of the Club Lounge F&B part. For 3 weeks, I was asked to supervise and train a new club lounge team member. Over the past weeks, I am now also asked to lead specific projects on top of the day to day work, creating product information lists of all F&B products we serve and training all staff accordingly.

  • F&B trainee

    The Ritz-Carlton Abama - Santa Cruz de Tenerife, Spain

    F&B service
    June 2017 - August 2017 · 3 months

    During this internship I worked as a hostess in one of the restaurant of the hotel. My job consisted of dealing with the reservations and preparing the restaurant compared to it. I gave the big information to the staff before the opening. During the service I was welcoming the guests and preparing tables for the new reservations. My job also consisted of doing end of the day reports (cash closure, home account, void, credit cards report, open check, room charge), being in charge of the tips and dealing with the cash at the end and beginning of the day.



4 languages

  • French

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Limited working

  • Dutch


Personal information


  • French

Work Permits

  • European Union

Date of birth

May 20th 1997


5 skills

  • F&B micros
  • Good in microsoft
  • Opera PMS
  • Respak
  • Strong hospitality
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