Gwenaëlle Seroux

Gwenaëlle Seroux

Student from BBI - Higher Education in International Hospitality & Tourism Management
Lives in Brussels, Belgium
over 6 months ago

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Experience

  • Rooms Division Trainee

    The Ritz-Carlton Hotel Company, L.L.C. - Doha, Qatar

    Rooms division
    June 2018 - September 2018 · 4 months

    This internship is a fantastic learning experience, where I got trained from the beginning to create special contacts with the guests, exceeding their needs and creating a memorable journey for them. On a day to day basis, this role allows me to gain experience both in F&B and rooms division, learning everything about reception / personal check ins and check outs but also taking care of the Club Lounge F&B part. For 3 weeks, I was asked to supervise and train a new club lounge team member. Over the past weeks, I am now also asked to lead specific projects on top of the day to day work, creating product information lists of all F&B products we serve and training all staff accordingly.

  • F&B trainee

    The Ritz-Carlton Abama - Santa Cruz de Tenerife, Spain

    F&B service
    June 2017 - August 2017 · 3 months

    During this internship I worked as a hostess in one of the restaurant of the hotel. My job consisted of dealing with the reservations and preparing the restaurant compared to it. I gave the big information to the staff before the opening. During the service I was welcoming the guests and preparing tables for the new reservations. My job also consisted of doing end of the day reports (cash closure, home account, void, credit cards report, open check, room charge), being in charge of the tips and dealing with the cash at the end and beginning of the day.

Education

Languages

  • French
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Limited working
    40%
  • Dutch
    Notions
    20%

Skills

  • F&B micros
  • Good in microsoft
  • Opera PMS
  • Respak
  • Strong hospitality
Connections
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
Nicole Tomamichel
Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
Bibek Poudel
Co-Founder at IDEA Management & Consulting services Pvt. Ltd
View 20 connections
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