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Rooms Division Trainee
The Ritz-Carlton Hotel Company, L.L.C. - Doha, QatarRooms divisionJune 2018 - September 2018 · 4 months
This internship is a fantastic learning experience, where I got trained from the beginning to create special contacts with the guests, exceeding their needs and creating a memorable journey for them. On a day to day basis, this role allows me to gain experience both in F&B and rooms division, learning everything about reception / personal check ins and check outs but also taking care of the Club Lounge F&B part. For 3 weeks, I was asked to supervise and train a new club lounge team member. Over the past weeks, I am now also asked to lead specific projects on top of the day to day work, creating product information lists of all F&B products we serve and training all staff accordingly.
The Ritz-Carlton Abama - Santa Cruz de Tenerife, SpainF&B serviceJune 2017 - August 2017 · 3 months
During this internship I worked as a hostess in one of the restaurant of the hotel. My job consisted of dealing with the reservations and preparing the restaurant compared to it. I gave the big information to the staff before the opening. During the service I was welcoming the guests and preparing tables for the new reservations. My job also consisted of doing end of the day reports (cash closure, home account, void, credit cards report, open check, room charge), being in charge of the tips and dealing with the cash at the end and beginning of the day.
Double Degree in Business and Tourism
Savonia University of Applied Sciences - Tourism and HospitalitySeptember 2017 - May 2018
BBI - Higher Education in International Hospitality & Tourism Management - Wiltz, LuxembourgOctober 2016 - Now
FrenchNative or fluent100%
EnglishNative or fluent100%
- F&B micros
- Good in microsoft
- Opera PMS
- Strong hospitality