Hakim Lord

Hakim Lord

Supervisor at Eathos
Lives in Dubai, United Arab Emirates
over 6 months ago

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Looking for a challenging position believes in continuous learning developing and utilizing my interpersonal, spotting potential and talent management skills to achieve continuous growth with the organization.

Experience

  • Supervisor

    Eathos - Dubai, United Arab Emirates

    F&B service
    August 2015 - Now · 3 years and 5 months

    • Take responsibility for the business performance of the restaurant; • Analyze and plan restaurant sales levels and profitability; • Organize marketing activities, such as promotional events and discount schemes; • Prepare reports at the end of the shift/week, including staff control, food control and sales; • Create and execute plans for department sales, profit and staff development; • Set budgets or agree them with senior management; • Plan and coordinate menus; • Coordinate the operation of the restaurant during scheduled shifts; • Recruit, train, manage and motivate staff; • Respond to customer queries and complaints; • Meet and greet customers, organize table reservations and offer advice about menu and wine choices; • Maintain high standards of quality control, hygiene, and health and safety; • Check stock levels, order supplies and prepare cash drawers and petty cash.

  • Sales

    Clothes shop - Morocco, IN, United States

    Sales & Marketing
    May 2010 - May 2012 · 2 years and 1 month

     Ensuring high levels of customer satisfaction through excellent sales service  Assessing customers’ needs and providing assistance and information on product features  Loading and unloading of luggage from conveyor belts  Welcoming customers to the store and answering their queries  Actively seek out customers in store  Remain knowledgeable on products offered and discuss available options  Process POS (point of sale) purchases  Cross sell products  Handle returns of merchandise  Team up with co-workers to ensure proper customer service

  • Customer Service

    Hotel Zaki - Fes, Morocco

    F&B service
    January 2007 - January 2009 · 2 years and 1 month

    ● Always greet guests in a friendly and professional manner according to Hotel standards ● Engage each guest as a unique individual and listen attentively to their request ● Answer the telephone in a timely and professional manner ● Listen to guest’s complaints or concerns and resolve their issue in a timely manner ● Promote a safe working environment ● Performs any additional tasks which are assigned by management

Education

  • Degree diploma as Travel agent and cabin crew at training academy flight

    • Degree diploma as Travel agent and cabin crew at training academy flight 2014-2015 - Meknes, Morocco

    March 2014 - March 2015

    • Degree diploma as Travel agent and cabin crew at training academy flight 2014-2015

  • University Moulay Ismail - Meknes, Morocco

    January 2010 - September 2012

Languages

  • Arabic
    Professional working
    60%
  • English
    Limited working
    40%
  • French
    Limited working
    40%

Skills

  • Easy going
  • Fast leaner
  • Flexeble
  • Great customer service
  • Hardworker
  • • Outstanding command over verbal and non-verbal c
  • Sales Skills
  • • Strong organizational,managerial problem solving
  • Team work
Following
25hours Hotel Company
Hamburg, Germany
BVLGARI Resort & Residences Dubai
Dubai, United Arab Emirates
JW Marriott Marquis Hotel Dubai
Dubai, United Arab Emirates
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