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An innovative Hospitality Professional with over 10 years of progressive experience within the hotel operations industry and the skills to drive business growth, customer satisfaction and manage all aspects of daily business operations with expertise in Front Office, procurement, client relations, employee relations and mentoring.
I am specialized in Front Office Management in both Resorts and Business Hotels, having dealt with guests from a very diverse demographic. I am a positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task.
Jannah Hotels & Resorts. - Abu Dhabi, United Arab EmiratesManagementOctober 2016 - Now
Front Office Manager
Jannah Hotels & Resorts - Abu Dhabi, United Arab EmiratesFront Office receptionMarch 2015 - September 2016
Anantara Eastern Mangroves - Abu Dhabi, United Arab EmiratesFront Office receptionSeptember 2013 - February 2015
Danat Hotels & Resorts, Jebel Dhanna - Abu Dhabi, United Arab EmiratesFront Office receptionApril 2012 - August 2013
Kempinski Residences & Suites Doha - Doha, QatarFront Office receptionMarch 2010 - March 2012
Responsibilities: • In charge of all night shift operations, supervising the staff, monitoring technical issues, fixing guest complaints and decision maker in emergency cases • Performing the night audit, monitoring and checking all the transactions over the day, closing the day, preparing and verifying credit limit report and rate variance report. • Closely working with Senior Management on action plans for overtaking the constant challenges • Monitors guests satisfaction; preparing reports and attending morning meeting when necessary
EFET Institute of Hotel & Tourism - Casablanca, MoroccoSeptember 2003 - June 2005
ArabicNative or fluent100%
- Budgeting / Cost Control
- Front Office
- Team Management