Hamza Nsereko

Hamza Nsereko

Housekeeping Supervisor at Habtoor Grand Resort, Autograph Collection
Lives in Dubai, United Arab Emirates

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About me

Am highly motivated, focused and result oriented person capable of working under minimum supervision, independently or as part of a team. I have relevant Telephone skills and possess good communication skills coupled with a great working experience with multi-culture and fast paced environments, and can easily adapt to new situations, fast and willing to learner as well.
OBJECTIVE
Looking for a good growth in career, I dedicate my entire efforts to gain more knowledge and am hard working, committed, result-oriented, team player, self-motivated, flexible and innovative and very determined. I aspire to reach greater heights and contribute to the best of my abilities.
To work in an organization where I can find a career growth and fully apply my skills and talents striving hard to meet the company’s expectations.

Experience

8 years and 5 months

  • Senior Housekeeping Supervisor

    Efs Facilities Management Services - Dubai, United Arab Emirates

    Housekeeping
    October 2021 - Now · 2 years and 6 months

  • Housekeeping Supervisor

    Habtoor Grand Resort, Autograph Collection - Dubai, United Arab Emirates

    Housekeeping
    January 2021 - Now · 3 years and 3 months

  • Housekeeping supervisor

    Kempinski Residences & Hotel Apartments Palm Jumeirah - The Palm Jumeirah, Dubai, United Arab Emirates

    Room Division Management
    August 2019 - July 2020 · 1 year

    Train housekeepers on cleaning and maintenance tasks • Oversee staff on a daily basis • Check rooms and common areas, including stairways and lounge areas, for cleanliness • Schedule shifts and arrange for replacements in cases of absence • Establish and educate staff on cleanliness, tidiness and hygiene standards • Motivate team members and resolve any issues that occur on the job • Respond to customer complaints and special requests • Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves • Participate in large cleaning projects as required • Ensure compliance with safety and sanitation policies in all areas

  • Housekeeping floor supervisor

    Rayan Hotel Sharjah - Sharjah, United Arab Emirates

    Room Division Management
    August 2017 - August 2019 · 2 years and 1 month

    Management and supervision of cleaning staff to ensure they deliver the cleaning standards within the premises of the hotel Planning, Supervision and delivering cleaning services within the premises of Hotel and depots to achieve client’s Key Performance Indicators (KPI) targets Ensure that cleaning chemicals are stored in accordance with Aspects and Impacts Register’ Ensure that cleaning staff are performing cleaning activities as per the workflow and special Cleaning Calendar is updated within specified area of responsibility Ensure that incident / accidents or other such issues related to cleaning within hotel, depots, car parks are reported and resolved in a timely manner Ensure adequate purchase of cleaning products on a monthly basis Provide any necessary training for the staff Monitor the services provided by the Waste Management, Pest control, Feminine Hygiene and laundry subcontractor within specified area of responsibility and provide feedback Follow safe working procedures and instructions personally and wear appropriate personal protective equipment (PPE) as required and look out for the safety of others Assist in detailing the cleaning records and any other associated duties as appropriate Perform shift and emergency duties when required

  • Housekeeping supervisor

    The cove rotana resort - Ras Al-Khaimah, United Arab Emirates

    Room Division Management
    June 2015 - July 2017 · 2 years and 2 months

    Prepare Housekeeping Attendants job assignments Issue keys and supplies to Housekeeping Attendants Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action Attend daily meetings and receive special instructions Receive check-outs before reporting them as vacant Receive special requests from guests and carry them out Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as Per standard and immediate repairs are reported Fill out report and hand over found articles to the lost and found department Supervise cleaning of guest rooms, corridors and stairwells Train and assist Housekeeping Attendants and advise Superior about performance

Education

  • Certificate In Hotel Management

    Makerere University - Hospitality and Tourism Management

    January 2009 - January 2011

Languages

2 languages

  • English

    Native or fluent

  • Arabic

    Limited working

Personal information

Nationalities

  • Ugandan

Skills

4 skills

  • Adaptability
  • Customer focus
  • Good comunication
  • Listening
Connections
Adeyemi Peter
Housekeeper at Ewan hotel hospitality
ARVIND PANCHAL
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IBOR BLESSING SAMUEL
Waitress at Grand Pela Hotel and suites
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