IT Head at Family Food Center
Lives in Thiruvananthapuram, India

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About me

To lead and be an integral part of the IT drive and vision in an organization of repute for
achieving the overall corporate goal and objectives

A dynamic professional with 18 years leading and defining corporate technology strategy, managing IT Operation, Infrastructure and the architecture/implementation of high volume management systems(ERP).

Till recently associated with a MNC as their Group IT Head driving the entire gamut of the organization IT Operation, Service, Project and Infrastructural needs.


16 years

  • IT Head

    Family Food Center - Doha, Qatar

    August 2016 - April 2018 · 1 year and 9 months

    Define and execute strategic technology roadmap initiatives, provide strategic vision and ensure that the company’s IT Infrastructure provides a high degree of security, reliability, performance and availability. Deliver IT services in line with business requirements to internal customers, standardize platforms, and ensure Hardware/Software solution meets baseline compliance and implementation standards. Lead and manage a team of operations support engineers to provide industry-leading support for a mission critical platform. Manage all assigned financial budgets and targets, ensuring that there is adequate funding for IT operations targets and plans, especially to meet development and capacity needs. Working with key stakeholders to develop an annual process and standards continuous improvement program and to provide leaders with regular progress updates.

  • IT Head

    HMP LLC - Muscat, Oman

    July 2015 - July 2016 · 1 year and 1 month

    Responsible for global IT Strategy, Infrastructure, Systems and Applications deployments for overall group companies and in ensuring smooth running of business operations with 100% systems up time. Responsible for procuring, installing and maintaining all computer hardware and software and all other products and supplies necessary to keep computer systems operable and to fulfill managements requests for computer support (including Point of Sale (POS), EAS, Biometric System, Access control, CCTV, PABX). Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems. Manage regional contracts and external suppliers, including contract negotiation and vendor selection, in alignment with the global IT service and vendor management Responsible for staff management and staff development, including coaching, mentoring, performance reviews, and overall staff morale and motivation.

  • Senior IT Manager

    Numoni Singapore Ltd - Singapore

    May 2014 - June 2015 · 1 year and 2 months

    Develop strategic plans and implement the objectives of the IT needs of the company to ensure the technology capabilities are responsive to the needs of the company's growth and objectives. Provide guidance and leadership on evaluation, selection, implementation and maintenance of the organization's information systems by evaluating alternatives, performing appropriate cost benefit analysis and recommending solutions that balance cost and acceptable risks. Develop and maintain enterprise IT policies and procedures to ensure the protection of IT assets and the integrity, security and privacy of information. Responsible for smooth running of Helpdesk, Desktop support services, Application development & support and Information Security systems.

  • Senior IT Manager

    PT Mutugading - Jakarta, Indonesia

    November 2004 - March 2014 · 9 years and 5 months

    Responsible for directing the corporate IT services function according to globally established best standards, policies, and procedures supporting large user population of more than 4000 employees. Manage all aspects of day-to-day IT operations including application development, network operations, database administration, disaster recovery, system policies and provide training to the end user. Manage vendor relations ensuring selected vendors are providing optimal service and cost as per SLA. Evaluated and implemented enterprise security for encryption, firewall, theft prevention, secure messaging and data privacy. Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, training, motivation and coaching of staff to ensure team members are consistently engaged and challenged. Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes Desktops, Laptops, Servers, Network Switches, Operating System, Office Software and ERP). SAP R3 full life cycle project implementation and customization with technical SAP consultants, customers, business units and other stakeholders to identify user requirement and recommend solution. Oversaw and lead all aspects of ISO 9001/14001/27001, OHSAS 18001 and Lean Six Sigma deployment.

  • Project Manager

    PT Serba Antik - Jakarta, Indonesia

    April 2002 - October 2004 · 2 years and 7 months

    Provide day-to-day leadership and management to the Information Systems organization that mirrors the mission and core values of the group companies. Manage IT personnel responsible for diverse support functions and provide leadership & vision. Meet IT organizations planning requirements by interviewing, hiring and managing IT services personnel. Full life cycle implementation of Orion ERP and Lead customization of Orion functionality to satisfy business requirements and business process. Provide leadership and guidance in managing, monitoring and improving Hardware/Software lifecycle, including deployment, patching, upgrade, security, availability, configuration and capacity management. Directed all phases of multiple projects including project charter development, scope planning and definition, directed and managed projects execution, monitored and controlled all project work.


  • BE Computer

    MS University - Thiruvananthapuram, India

    April 1996 - September 2000

    BE Computer Science


1 language

  • English

    Native or fluent

Personal information


  • Indian


4 skills

  • Applications: SAP R/3, Oracle R12, MS Dynamics
  • Orion ERP, Citrix XenApp, Microsoft Project
  • racle 12c/11g/10g/9i (OEM, RAC, RMAN, SQL/PLSQL),
  • Windows Server 2012/08/03/7/8/10, VMware, OpenBSD

Additional Information

1 information shared

  • Certification

    Project Management Professional (PMP) - Certificate in Project Management Professional (PMI)
    Information Technology Infrastructure Library (ITIL) – Certificate in ITIL V3 Foundation (EXIN)
    Lean Six Sigma (6?) Champion - Certificate in Lean Six Sigma (Neville Clarke)
    Oracle E-com Certification - Oracle Database Administration and Application Development (ERNTCI)

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