Haritha Boteju

Haritha Boteju

Chief Concierge (Les Clef d Or) at Anantara Peace Haven Resort
Lives in Sri Jayawardenepura Kotte, Sri Lanka
over 6 months ago

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With over 30 years, highly experienced and reliable Concierge with a stellar works ethic and guest satisfaction record. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Able to function well as an independent worker or in coordination with hotel staff and management.

Experience

  • Chief Concierge (Les Clef d Or)

    Anantara Peace Haven Resort - Tangalle, Sri Lanka

    Front Office concierge
    August 2016 - November 2018 · 2 years and 4 months

    Responsibilities: Improved customer service ratings through attending to all request details Accommodated guests’ requests for travel, tours, dinner reservations etc. Supervise daily Concierge operations Set Departmental objectives, work schedules, budgets, policies and procedures Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area Monitor Guest satisfaction reports and implement actions to improve results Maintain good communication and working relationships with all hotel areas Project a professional manner with an emphasis on hospitality and Guest service Act in accordance with policies and procedures when working with front of house equipment and property management systems Attend Front of House/Hotel meetings, as required

  • Chief Concierge (Les Clef d Or)

    Galle Face Hotel - Colombo, Sri Lanka

    Front Office concierge
    December 2014 - July 2016 · 1 year and 8 months

    Responsibilities: Accommodated guests’ requests for travel, tours, dinner reservations etc. Supervise daily Concierge operations Set Departmental objectives, work schedules, budgets, policies and procedures Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork Maintain good communication and working relationships with all hotel areas Supervise daily Concierge operations Set Departmental objectives, work schedules, budgets, policies and procedures

  • Facility Manager

    Bonyanmaten General Trading LLC - Dubai, United Arab Emirates

    Administration & General
    April 2012 - March 2014 · 1 year and 12 months

    Responsibilities: Dealing with the Immigration Department (With PRO License) Dealing with the labor Department (With PRO License) Dealing with the Economy Department Dealing with the Nakheel Dealing with the BurjKalifa Management Handling VIP Guest from different Countries Handling Consultant and Construction Engineers Dealing with the Five Star Hotels and the Bank In Dubai

  • Senior Bell Captain

    Bonnington Hotel JLT - Dubai, United Arab Emirates

    Front Office concierge
    March 2009 - March 2012 · 3 years and 2 months

    Responsibilities: Work as an Air Port Representative  Work as a Bell Caption and Concierge for the pre-opening and grand opening Train all the Bellman’s Supervise to the Drivers Arrange the transport to pick up and drop off Organize the Guest Requirements (Arrange the Tours and Reservation booking)

  • Senior Bell Captain

    Atlantis the Palm Jumeriah Hotel - Dubai, United Arab Emirates

    Front Office concierge
    September 2008 - March 2009 · 7 months

    Responsibilities: Train More than 40 Bellman’s and Doorman’s for the pre-opening Supervise the Bellman’s For Checking and Checkout (Per day more than 700 Checking and Check out) As a Bell Caption Organize the Guest Requirements (Arrange the Tours and Reservation booking)

  • Bell Captain

    Hilton International Hotel - Colombo, Sri Lanka

    Front Office concierge
    May 1987 - September 2018 · 31 years and 5 months

    Responsibilities: One of the pre-opening Team Member in Hilton International Hotel in Colombo Working as a Personal Butler in Executive floor lounge VIP Guest in Hotel Working as a personal Butler Chinese prime Minister visit to Sri Lanka As a Bell caption Supervise the Bell boys Assist to the Reception, Lobby Manager Assist to Air Port Reps As a Bell Caption Organize the Guest Requirements (Arrange the Tours and Reservation booking)

Languages

  • English
    Full professional
    80%

Skills

  • Communication
  • Customer Relations
  • Friendliness
  • Local knowledge
  • Positive attitude
  • Punctuality
  • Telephone etiquette

Other

  • Golden Key Holder (Les Clef d Or)

    President - Sri Lanka Concierge Association

Following
Barrière
Paris, France
Rosewood London
London, United Kingdom
The Ritz-Carlton Abu Dhabi, Grand Canal
Abu Dhabi, United Arab Emirates
Other members
Haritha Boteju
Boralesgamuwa, Sri Lanka
Samer El Sheikh
Dubai, United Arab Emirates
Priyanka Herath
Panadura, Sri Lanka
View 73276 members