Hasan Obeideh

Hasan Obeideh

Sales Executive - Leisure at The Cove Rotana & Resort
Lives in Dubai, United Arab Emirates
over 6 months ago

Join Hosco and view Hasan's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

A creative support professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Guest focused with 11 years Hospitality industry experience. Enjoys learning new programs and processes. A strong team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written communication skills.

Experience

  • Sales Executive - Leisure

    The Cove Rotana & Resort - Dubai, United Arab Emirates

    Sales & Marketing
    January 2017 - Now · 2 years and 2 months

    - Identify business opportunities and target markets. - Make initial customer contact through visits or calls. - Identify each potential customer’s needs. - Formulate business proposals according to customers’ business needs. - Manage account management and expansion activities. - Develop new opportunities and close existing ones. - Build meaningful relationships within the company and outside. - Research market trends and competitors. - meetings with potential clients. - Record sales information and maintain client’s records. - Prepares reports by collecting, analyzing, and summarizing information. - Review self-sales strategies performance to improve it.

  • Sales Executive

    Rotana Area Sales Office - Dubai, United Arab Emirates

    Sales & Marketing
    July 2015 - December 2016 · 1 year and 6 months

    - Identify business opportunities and target markets. - Make initial customer contact through visits or calls. - Identify each potential customer’s needs. - Formulate business proposals according to customers’ business needs. - Manage account management and expansion activities. - Develop new opportunities and close existing ones. - Build meaningful relationships within the company and outside. - Research market trends and competitors. - meetings with potential clients. - Record sales information and maintain client’s records. - Prepares reports by collecting, analyzing, and summarizing information. - Review self-sales strategies performance to improve it.

  • Groups Coordinator

    Rotana Area Sales Office - Dubai, United Arab Emirates

    Sales & Marketing
    December 2013 - June 2015 · 1 year and 7 months

     Maintain an organized, systematic and updated filing system (hard copies & hard disk back up), in order to ensure easy accessibility to required data.  Handle all incoming calls and emails relating to Travel Trade & clients enquiries to Ensure that no leads are missed and all leads are addressed within 24 hours of receipt.  Compose letters, memos, faxes and other mail on behalf of the (Area) Director of Sales and other Executives and disseminate the information to all Concerned departments and Hotels to ensure the clear, effective and timely communication.  Analyze group requests, prepare and send group quotations to all local and overseas Tour Operators within 24 hours.  Ensure accurate and timely updates for the Group log and that all leads are tracked and followed up on for the reference of Sales Coordinator, Director of Sales – Travel Trade & Area Director of Sales.  Coordinate FAM Trips, acquiring approvals from the concerned properties, coordinating the schedules and rooming list to the concerned to ensure that the participants of the FAM Trip have the best possible Rotana experience  Prepare weekly reports: Group log and update, Groups lost business, Corporate Office report  Prepare monthly reports: Allotment Materialization and Production report to ensure that there is a quick and accurate point of reference to evaluate the performance of the Tour Operators.

  • Front Office Supervisor

    Burjuman Arjaan by Rotana - Dubai, United Arab Emirates

    Front Office reception
    March 2012 - November 2013 · 1 year and 9 months

     Reviewed guest arrivals and departures and ensured that all guest requirements and needs are fulfilled in order to create a memorable and unique experience lasting past their stay.  Achieved quality results by leading front office agents through training, communication, and empowerment.  Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard, Reservations and Belldesk.  Responsible for the management and coordination of all hotel operations during the overnight shift including nightlife, food & beverage, and guest requests, issues, and inquiries.  Trained, developed, and coached the performance of front office colleagues to ensure efficient departmental operations.  Handle everyday guest comments, requests, concerns and communicate with necessary departments to ensure guest satisfaction.  Overlook VIP guests/groups to ensure smooth and enjoyable stay throughout entire experience from check-in/check-out and actual event.  Effectively train and assist team members in hotel policies, services, events, and overall knowledge of hotel practices.  Monitor satisfaction trends and evaluate and assess service to continually improve guest satisfaction.  Organized team meetings to ensure that the entire front office team is on the same page.  Implemented competitive training programs for the associates to keep them motivated.

  • Reservations Agent

    Park Rotana - Abu Dhabi, United Arab Emirates

    Reservations
    March 2010 - February 2012 · 2 years

     Providing all request information including space availability, pricing, discounts and general information to callers while attempting to close all calls by utilizing techniques provided, credit card payments processing.  Promptly answered reservation inquiries via telephone, fax, voicemail and/or email in a friendly and professional manner  Analyzed data to determine availability and rates  Entered reservations into the property management system both completely and accurately  Utilized proper selling techniques and strategies to maximize budgeted room occupancy and ancillary revenue goals  Produced and sent letters of confirmation and other well-written correspondence  Obtained and transmitted accurate information for each reservation  Gave detailed information as needed to callers regarding rates, packages and all aspects of the property.  Created positive effective selling environment and accommodated special guest requests.  Assisted revenue director with generating forecasting reports.  Created group reservations blocking up to 15-30 rooms for group utilization.

  • Front Office Receptionist

    Emirates Palace - Abu Dhabi, United Arab Emirates

    Front Office reception
    May 2008 - February 2010 · 1 year and 10 months

     Check in and check out procedures.  Registers and assigns the rooms to incoming guest.  Modifies all the folios of check in guests, placing collected information into relevant computer screen fields, method of payment.  Executes and resolves room discrepancies.  Escorting guest to their rooms including important delegations.  Registers and assigns rooms to incoming guests.  Modifies all folios of check in guest, placing collected information into relevant computer screen fields, method of payment etc.  Responsible in maintaining reception filing.  Dealing with all aspects of cashiering including currency exchange.  posting restaurant bills paid out and helping the night auditor close.

  • Telephone Operator

    Movenpick Tower & Suites - Doha, Qatar

    Front Office reception
    November 2006 - March 2008 · 1 year and 5 months

     Responsible to attend the incoming and outgoing calls of the organization  Receive calls from clients, delegates or associates and forward their calls to the concerned officers staying at the hotel. In their absence, note down the messages and forward it to them later.  Make note of the accommodation booking over the telephone. Enter details of the visitor's stay period, arrival and departure dates etc in the bookings register.  Make arrangements for transportation and travel, as per the requests of the hotel clients Receive updates about the facilities and events planned by the organization to be able to answer enquiries in this regard

Education

  • Bachelors Degree in Accounting

    Makassed College - Beirut, Lebanon

    October 2002 - September 2005

Languages

  • Arabic
    Professional working
    60%
  • English
    Professional working
    60%

Skills

  • A team player
  • Data administration
  • Good customer service
  • Good management
  • Good problem solver
  • Managing a team
  • marketing and sales
  • Microsoft office skills
  • Microsoft project
  • Staff-training
  • Stong team work
  • Strong hospitality
  • Strong time management
  • Use opera
Connections
Temitope Blessing
Guest Service Agent at Waldorf Astoria Dubai Palm Jumeirah
Following
Two Seasons Hotel & Apartments
Dubai, United Arab Emirates
Royal Continental Hotel
Dubai, United Arab Emirates
Hyatt Hotels Dubai
Dubai, United Arab Emirates
Other members
Ria Vianca Pastrana
Dubai, United Arab Emirates
Anne-Kathrin Rosenkranz
Dubai, United Arab Emirates
Shawn Vaz
Dubai, United Arab Emirates
Jean Marie Cunanan
Dubai, United Arab Emirates
Md Shaparan
Dubai, United Arab Emirates
View 91663 members