Hatim Shabanah

Hatim Shabanah

Hotel Manager at Renz Inn
Lives in Jeddah, Saudi Arabia
over 6 months ago

Join Hosco and view Hatim's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

Currently I am working as Hotel Manager at Renz Inn Hotel. I have acquired an experience, knowledge, courses and skills during 14 years in business & hotel industry with the most famous international hotels in the world. I also took courses with the most powerful institutions and universities in hospitality management and business administration. In addition, I possess important skills such as an excellent leadership quality, ability to work well under pressure, multi-task, hardworking, good communication skills and pre-opening experiences

Experience

  • Hotel Manager

    Renz Inn - Jeddah, Saudi Arabia

    Administration & General
    February 2018 - Now · 10 months

    Managing Hotel’s team. Managing the daily operations of the Hotel by ensuring the product quality standards are met with the optimum service. Ensuring a proper performance from the Human Resource in terms of staff selection, training, counseling, and recognition programs. Planning and set strategies to achieving the Hotel targets. Ensure a proper scheduling for the HODs. Controlling the departments P&L. Promote work culture and company’s vales. Supervising staff managing and budgets. Maintaining statistical and financial records. Planning maintenance work, events and room bookings. Handling customer complaints and queries. Promoting and marketing the business. Ensuring compliance with health and safety legislation and licensing laws.

  • General Manager

    Tala Al Hijaz for commercial services - Mecca, Saudi Arabia

    Administration & General
    April 2016 - February 2018 · 1 year and 11 months

    Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers, communicating values, strategies, and objectives, assigning accountabilities, planning, monitoring, and appraising job results, developing incentives, developing a climate for offering information and opinions and providing educational opportunities. Develops strategic plan by studying technological and financial opportunities, presenting assumptions and recommending objectives. Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements, allocating resources, reviewing progress and making mid-course corrections. Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices and coordinating actions with corporate staff. Builds company image by collaborating with customers, government, community organizations, and employees and enforcing ethical business practices. Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state of the art practices and participating in professional societies. Contributes to team effort by accomplishing related results as needed.

  • Assistant Front Office Manager

    Raffles Hotels - Mecca, Saudi Arabia

    Rooms division
    April 2013 - April 2016 · 3 years and 1 month

    Managing & Administrating the Front Office Team. Managing the daily operations of the Front Office Department by ensuring the product quality standards are met with the optimum service. Performing Human Resource function in ensuring staff selection, training, counseling, and recognition programs are adhered in order to maximize performance standards. Planning and set strategies to achieving the departmental targets. Liaise with the other departments to achieve hotel goals. Ensure a proper scheduling for the Front Office employees and managers. Ensure a proper training for the Front Office team. Controlling department P&L. Promote work culture and the company’s vales. Leading Training in the department.

  • Night Manager

    Raffles Hotels - Mecca, Saudi Arabia

    Rooms division
    March 2011 - April 2013 · 2 years and 3 months

    Managing the daily operations of the hotel at night shift and reviewing the night auditor's works.

  • Night Manager

    Pullman zamzam - Mecca, Saudi Arabia

    Rooms division
    July 2007 - March 2011 · 3 years and 9 months

    Managing the daily operations of the hotel at night shift and reviewing the night auditor's works.

  • Front Office Supervisor

    Rosewood Hotels - Jeddah, Saudi Arabia

    Rooms division
    January 2007 - July 2007 · 7 months

    Managing the daily operations of Front Office Department by ensuring the product quality standards are met with the optimum service and leading the training in the department.

  • Front Desk Receptionist

    Pullman zamzam - Mecca, Saudi Arabia

    Rooms division
    July 2006 - January 2007 · 7 months

    Controlling the checked in, checked out and handling guest’s requests.

  • Front Desk Receptionist

    Dar Al Tawheed InterContinental - Mecca, Saudi Arabia

    Rooms division
    August 2005 - July 2006 · 12 months

    Controlling the checked in, checked out and handling guest’s requests.

Education

  • Academic Semester Abroad Diploma.

    EF Education First - San Francisco, CA, United States

    April 2014 - October 2014

    English language studies

  • Certificate

    ecornell - Mecca, Saudi Arabia

    January 2013 - April 2013

    Hospitality Management Certificate, Hospitality Management.

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Professional working
    60%
  • Malay
    Limited working
    40%

Skills

  • Ability to work well under the pressure
  • Customer service expert
  • Excellence leadership quality
  • Good communication skill
  • Hospitality Industry
  • Hotel Management
  • Hotel Pre-opening
  • Multitasking person
  • Team Training

Other

  • Awards

    -The Leader of the year for 2017 in South East Asia Establishment.
    -The Leader of the 3rd Quarter in 2012 (Raffles Makkah Palace).
    -The Leader of the year for 2012 (Raffles Makkah Palace).
    -The Best Attitude in EF Academic on September 4th, 2014.

  • Projects and Presentations

    -Introduction to the Hotel Industry.
    -Developments in the kingdom of Saudi Arabia in the last 20 years.

  • Courses

    -Understanding Team Dynamics.
    -Understanding Financial Statements.
    -Marketing Fundamentals for the Hospitality Industry.
    -Introduction to Restaurant Revenue Management.
    -Introduction to Hotel Revenue Management.
    -Leadership Fundamentals.
    -Leadership Development.
    -Time Management.
    -Fire evacuation.
    -How to deal with customers (2).
    -Seals & Reception courses in France, managed by Accor.
    -Sales excellence from Accor Academy in Dubai.
    -How to train the trainer (TWI) (2).
    -Vadelio Program (2).
    -Opera Program (3).
    -First Aid (2)
    -English language course from Malaysia.

Following
AccorHotels
Issy-les-Moulineaux, France
Other members
Doan Thao Nguyen Tran
Ho Chi Minh City, Vietnam
Ahmed Elnahas
Jeddah, Saudi Arabia
Salem Ahmed Almami
Jeddah, Saudi Arabia
Nadim Moussa
Mecca, Saudi Arabia
Badr A. Aziz
Jeddah, Saudi Arabia
View 325618 members