Hazel Agnes Rosal

Hazel Agnes Rosal

Guest Relations Officer at One&Only; Royal Mirage, Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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With an experience as a Guest Relations Officer in Hospitality Industry, Customer Service in BPO (Business Process Outsourcing) Industry as Customer Service Representative /Technical Support (Call Center Agent) and Financial Industry as Bank Teller / Client Service Associate


  • Guest Relations Officer

    One&Only; Royal Mirage, Dubai - Dubai, United Arab Emirates

    Guest Relations
    September 2015 - April 2018 · 2 years and 8 months

    • Maintaining or ensuring weekly requisition for office supplies • Cost optimization for the office supplies • Greeting and welcoming guests • Provide professional service in a courteous way • Answer internal and external calls • Follow-up and wake-up calls • Handling correspondence • Taking note of orders, requests, and purchases • Cross-selling, promoting and make bookings (excursions, shows, hotel and flight booking etc.) hotel’s product and services • Shipping, sending and receiving emails or packages/parcels • Typing, preparing, filing and collating daily reports and collaterals • Updating guest profile • Attend to any guest requests • Assisting and liaising with other departments when needed • Attend briefings and meetings • Attend appropriate training courses when required


  • Bachelor in Business Administration Major in Entrepreneurship

    University of San Carlos - Cebu City, Philippines

    June 2004 - March 2011


  • English
    Full professional
  • Filipino
    Full professional


  • Dealing with customer
  • Good customer service
  • Good oral and written
  •  Good verbal and written communication skills.
  • Oral communication
  • Strong hospitality
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