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With an experience as a Guest Relations Officer in Hospitality Industry, Customer Service in BPO (Business Process Outsourcing) Industry as Customer Service Representative /Technical Support (Call Center Agent) and Financial Industry as Bank Teller / Client Service Associate
Guest Relations Officer
One&Only; Royal Mirage, Dubai - Dubai, United Arab EmiratesGuest RelationsSeptember 2015 - April 2018 · 2 years and 8 months
• Maintaining or ensuring weekly requisition for office supplies • Cost optimization for the office supplies • Greeting and welcoming guests • Provide professional service in a courteous way • Answer internal and external calls • Follow-up and wake-up calls • Handling correspondence • Taking note of orders, requests, and purchases • Cross-selling, promoting and make bookings (excursions, shows, hotel and flight booking etc.) hotel’s product and services • Shipping, sending and receiving emails or packages/parcels • Typing, preparing, filing and collating daily reports and collaterals • Updating guest profile • Attend to any guest requests • Assisting and liaising with other departments when needed • Attend briefings and meetings • Attend appropriate training courses when required
Bachelor in Business Administration Major in Entrepreneurship
University of San Carlos - Cebu City, PhilippinesJune 2004 - March 2011
- Dealing with customer
- Good customer service
- Good oral and written
- Good verbal and written communication skills.
- Oral communication
- Strong hospitality