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Competent Housekeeper/Front Office operations/ IRD with above 11 years of Hotel Management experience; gained exposure working with different hotels within Emaar Hotels. Currently working and successfully opening for Address Down Town, the iconic and flagship hotel for Emaar Hospitality. Expertise in devising and implementing new project development, quality standards across departments like Housekeeping, IRD, Front Office, Guest Servicing. Experience in managing overall profitability of operations and liable for strategic utilization and deployment of available resources to achieve organizational objectives.
Skilled in identifying the human resource requirements and certified with BBI and initiating the recruitment process ensuring the best fit. Excellent communication, interpersonal, relationship management and problem-solving skills. Proficient in ensuring employees are provided with basic amenities, training & resources, coordinating activities such as security, logistics & housekeeping; preparing and making presentations for meetings & monthly reviews. Recognized for handling successful multitasking assignments, capability to consistently exceed guest expectation and Leader of the year-2015
Asst. Housekeeping Manager
Address Downtown (Emaar Hospitality) - Dubai, United Arab EmiratesHousekeepingApril 2018 - Now · 10 months
Member for successful pre-opening iconic flagship hotel of Emaar Complete setting up of OSE in Rooms & Apartments Steering day-to-day operation of the housekeeping department including laundry, linen room and flowers decoration Drive Trip Advisor to new heights and increased reviews including Booking.com Establishing and maintaining housekeeping schedules and assigning employees to areas for various housekeeping duties Collaborating with the Directors of Front Office, to review the requirements of the day's schedule. Instrumental in training Housekeeping Team contributing to the performance on guest engagement and standards and conduct audits for quality Ensuring policy and procedures of the company & setting up brand policies & procedures Initiated new programs to enhance overall cleanliness e.g. Inspection programs, deep cleaning programs, Programs on projects, CARE. Active member in all Company and hotel activities to promote company values and teambuilding
Housekeeping Manager (HOD)
Manzil Downtown (Emaar Hospitality) - Dubai, United Arab EmiratesHousekeepingJanuary 2017 - April 2018 · 1 year and 4 months
Preparing and reviewing annual budgets, taking cost effective measures; managing monthly P&L statements in liaison with the budgeted figures Budget prepared & control 2016, 2017 & 2018 (Housekeeping, Front office, Laundry, IRD) New programs internally to stimulate and drive Guest satisfaction Created SOP’s, Training notes and Operation Plan Liaise with many high-ranking Emaar associates (CEO & GM) to support new internal Project (EASE) Manage entire Front Office operations in absence of Room Division & Front Office Manager’s Collaborating with the Directors of Front Office & Room Division Manager for daily operations Over achieved Excellent Employee & Hotel Satisfaction Scores, KPI & MBO achievement. Drove profitability with excellent cost initiatives – removal of ineffective programs and reassignment Implemented new Revenue generating programs and technology with (Laundry, IRD & Mini bar) Implement new amenities and Smoking program in support to maximize revenue Effective Management to successfully lead department of over 80 hotel staff/contractors and entire management team for (Housekeeping, Laundry, Service Plus, IRD & Minibar) Handling Hotel Duty Manager shifts Managing on an average occupancy of 87% YTD Recommending various personnel action including, hiring, performance appraisals, promotions, supervising and evaluating performance of all direct reports Development plan for team members and Conducted 1 on 1’s with entire team. Re managed operations with new direction for hotel since declustering. Conducted appraisals and IDPs for team and High potentials
Cluster Service Plus Manager (HOD)
Vida & Manzil Downtown (Emaar Hospitality) - Dubai, United Arab EmiratesCustomer ServiceFebruary 2013 - December 2016 · 3 years and 11 months
Multitasking department covering the operations for Telephone operations, In Room Dinning, Minibar, Laundry Request, Guest Request, maintenance request and Housekeeping Calls support Training and supporting in Housekeeping on daily operation Support Quality team in implement staff program and team building activities Managed Budget and implemented new Revenue generating programs and Cost saving programs Have implemented new initiatives to improve Guest Engagement, revenue and cost control. Implement technology for Minibar to maximize productivity
Guest Relation Manager, Asst.Front Office Manager, Duty Manager, Shift Leader
Manzil & Qamardeen Cluster (Emaar Hospitality) - Dubai, United Arab EmiratesFront Office receptionJanuary 2007 - January 2013 · 6 years and 1 month
Oversaw the entire Guest Relation Operation with executing innovative & guest recognition program. Directed teams and implement guest recognition program for TripAdvisor ranking of 25 when started to highest ever achievement in top 10 in 2009. Design and maintain Front Office Budget 2011, 2012 & 2013 Oversee entire Rooms Operations Manage entire Front Office operations Successfully Directed Operation with Highest occupancy and guest satisfaction in competitive set with high pressure environment Installation of many initiatives to effectively and successfully boost guest experience, problem resolution and recognition program Assisted with all Major Hotel functions and initiatives Conducted appraisals for Rooms team Implemented new Revenue generating programs and Cost saving programs