Eddy - Hedi BEN AISSA

Eddy - Hedi BEN AISSA

General Manager at Club Calimera Yati Beach
Lives in Brussels, Belgium
over 6 months ago

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28 ans d'expériences réussies en Direction Générale et gestion d'Hôtels & Resorts
Management confirmé Hôtelier et F&B - Large exposition internationale dans différents pays
Polyglotte - 9 langues : Anglais, Français, Arabe, Italien, Turc, Allemand ; et bonne notion en Russe, Néerlandais et Espagnol

Experience

  • General Manager

    Club Calimera Yati Beach - Djerba, Tunisia

    Other
    May 2017 - Now · 1 year and 7 months

  • Hotel General Manager

    Neptun Hotels & Resorts - Izmir, Turkey

    Administration & General
    November 2014 - November 2016 · 2 years and 1 month

    • Re-positioning of the Hotel in the market place. • Improve service standards and guests comments through increased training and development of team members. • Improve Revenue Management and expenses reduction. • Achieve the highest improving guest satisfaction scores in resort history, from 81% to 92% in 8 months. • Led the recruitment for key executive personnel. • Developed a new Food & Beverage concept, Spa positioning, Sales and marketing plan. • Award of Excellence Certificate 2014 on tripadvisor.

  • Hotel General Manager

    Tui Travel France - Djerba Midun, Tunisia

    Administration & General
    March 2009 - October 2014 · 5 years and 9 months

    o Managed 5 proprieties in Tunisia with remit to improve guest experience and resort infrastructure, eight restaurants and seven bars. Responsible for financial management, operations and employee relations. Directly involved in the hiring, training and performance of all staff and executives. o Defined business strategy and P&L roadmap, delivered revenues and profits by efficiently allocated financial and human resources of the hotel for optimum and efficient utilization to achieve maximum profitability and goals. o Created and led a cohesive team, guided the team to meet profit targets, identified staff coaching needs and organized trainings. Established performance and development goals for team members and provided mentoring, coaching and regular feedback to enhance performance. o Established and implemented guest program across the resorts leisure and entertainment portfolios to drive excellence in cultivating the guest experience.

  • Assistant General Manager

    Letoonia Golf and Resort - Belek, Turkey

    Administration & General
    October 2006 - November 2008 · 2 years and 2 months

    o Efficaciously implemented all-inclusive concept and directed pre-and post-opening infrastructure across F&B, activities and guest services department. o Drove business expansion through aggressive sales initiatives that deliver revenue growth and market share. o Successfully introduced new events and varied concept for groups. o Designed and implemented strategic marketing and business development measures to optimize sales and customer service. Ensured yearly sales targets are met efficiently. o Implemented full-scale all-inclusive infrastructure and refurbishment program for leisure, sports, entertainments and F&B facilities to improve guest experience. o Planned, directed and managed all hotel activities with overall responsibility for rooms, food and beverage, technical operations, security, sports, activities and guest services. o Assured top line sales goals and bottom line profit goals are met, by recognizing profitability/ revenue impact of business opportunities. o Kept close tabs on market dynamic

  • Hotel Manager

    Letoonia Hotel and Resort - Fethiye, Turkey

    Administration & General
    March 2000 - October 2006 · 6 years and 9 months

    o Overall responsibility for rooms, food and beverages, technical operations, security, sports, activities and guest services for 1500 guests, across 681 rooms, 5 restaurants and 9 bars and 420 Employees.

  • Operations Manager

    öger Tours Grand Vista - Antalya, Turkey

    Administration & General
    October 1999 - November 2000 · 1 year and 2 months

  • Operations Manager

    Limak international Hotels and Resorts - Belek, Turkey

    Administration & General
    January 1999 - October 1999 · 10 months

  • Resort Director

    Letoonia Hotel and Resort - Fethiye, Turkey

    Administration & General
    March 1996 - January 1999 · 2 years and 12 months

    o - Co-managed the opening of a five-star Golf resort, followed the construction time to time, and communicated its progress admits strict project deadlines. o - Administered rooms, food and beverages, technical operations, security, sports, activities and guest services for the resort’s 1670 guests, across 781 rooms, 5 restaurants and 7 bars as well as 480 Employees. o - Refurbished standards, re-trained all employees and implemented sales forecasts, pricing policies, promotional and service improvement plans across the resort.

  • Operations Manager

    Poseidon De Luxe - Loutraki, Greece

    Administration & General
    March 1993 - February 1996 · 3 years

  • Operations Manager

    ATH Hotels - Almería, Spain

    Administration & General
    March 1992 - March 1993 · 1 year and 2 months

Education

  • MBA

    Vatel Lyon - Lyon, France

    February 2017 - Now

Languages

  • French
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Turkish
    Full professional
    80%
  • Italian
    Full professional
    80%
  • Arabic
    Full professional
    80%
  • Spanish
    Professional working
    60%
  • German
    Professional working
    60%
  • Russian
    Notions
    20%
  • Dutch
    Notions
    20%

Skills

  • Culinary skills
  • Customer satisfaction
  • Event Management
  • Fine dining
  • Food and beverages
  • Hospitality Management
  • Hotels & Resorts
  • Leadership
  • Leisure
  • O Budget Administration
  • Operations Management
  • PREOPENING
  • Pre opening experience
Connections
Marc Borrell
Resident Manager of Luxury Boutique Hotel @Cerf Island Resort & Spa Seychelles | Official Winner of ‘World Luxury Hotel Award’ - 2018 en Cerf Resort Seychelles
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA at CIPAS TM STRESA
MUHAMMAD SAIFUL ISLAM
Senior Executive - Front Office & Reservation at Nazimgarh Garden Resort
View 5 connections
Following
Meininger Hotels
Kreuzberg, Berlin, Germany
Barcli Hotels
Switzerland
Other members
Alix GEY DECOUR
Brussels, Belgium
Raoul Dromart
Bruxelles, Belgique
Stijn Van Bleyenbergh
Brussels, Belgium
Sarah Vergnaud
London, United Kingdom
Apolline Chantereau
Bruxelles, Belgique
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