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About me
My interests are focused on the tourism and hotel industry; online distribution and e-commerce.
Creative and innovative thinker for project development.
Motivated and hard worker.
Good communication skills within team and clients
Problem and conflict solver.
Teamwork oriented. Responsible,
recursive and extremely organised.
Experience
15 years and 7 months
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Contracting Manager Greece
MISTERFLY - Barcelona, Spain
ManagementAugust 2018 - May 2020 · 1 year and 10 months* Contracting and negotiation of Flash rates and FIT rates in the Greek market. * Benchmarketing * Business trips and attendance at different international fairs (WTM, ITB) * Left the company due to ERE
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Area Development Manager
GRUPO HOTUSA - Barcelona, Spain
ManagementMarch 2017 - August 2018 · 1 year and 7 months* Hotel recruitment for two of the group companies HOTUSA HOTELS & Restel in Greece, Romania, Hungary and Sweden * Contract negotiation. Follow up by phone and Skype * Business trips (twice a month), hotel visits and presentations * Attendance at diferent International fairs (WTM, ITB) * Portfolio and agenda orgasitaion. Control of sales and promotions * Two employees reporting to me.
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Spanish Hostess
COSTA CRUCEROS
Host/HostessSeptember 2012 - October 2016 · 4 years and 2 months* On board ships Costa Magica, Costa Fortuna (x2), Costa Fascinosa y Costa Favolosa. * Responsible for the comfort and satisfaction of the Spanishspeaking passengers * Management of passengers complaints * Translation of different texts in English and Italian into Spanish * Announcements by public address in Spanish of all information given by the captain. * Public Relations in cocktails and events on board * Translation and assistance in medical emergencies for all Spanishspeaking passengers
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Account Manager
GRUPO HOTUSA - Barcelona, Spain
Account ManagementSeptember 2009 - August 2012 · 3 years* Spanish Market (Northern Spain) and International Markets (USA, Hungary, China, Thailand y South America) * Sales optimization y Revenue Management * Daily Inventory management * Negotiation of rates and promotions * Competitors and future demand analysis * INTERNAL PROMOTION from Booking Agent (after 2 weeks)
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Ground Operations Manager Assistant
MacAndrews - Barcelona, Spain
Room Division ManagementAugust 2009 - August 2009 · 1 month -
Receptionist and Concierge
LE MERIDIEN - Barcelona, Spain
ReceptionApril 2007 - April 2009 · 2 years and 1 month* Transports, restaurant and services reservations for all in House customers. City Information * Check-in / Check-out * Rooms assignment. Complaint management and walk-in reservations. * Register, control and colletc the services consumed by customers * Formalization of documentation to refer it to the different departments involved
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Receptionist
Silken Diagonal Barcelona Hotel - Barcelona, Spain
ReceptionSeptember 2006 - April 2007 · 8 months -
Receptionist
Hotel Senator Barcelona - Barcelona, Spain
ReceptionJune 2006 - September 2006 · 4 months -
Public Relations & Event Planner
ENTERTAINMENT GROUP - Shanghai, China
Public RelationsMarch 2006 - May 2006 · 4 months* Events organisation in Shanghai * Public Relations with guests
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Rooms & Sales / Marketing Division employee
Ramada Pudong Airport Shanghai Hotel - Shanghai, China
MarketingDecember 2005 - May 2006 · 6 months -
Tourst Information Officer
BARCELONA BUS TURÍSTIC - Barcelona, Spain
Travel Tour OperatorJuly 2004 - December 2005 · 1 year and 6 months* Microphone Information of the main points of interest of the city in 4 languages. Tickets sale
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Sales Department
HOTEL CONDES DE BARCELONA 4 - Barcelona, Spain
SalesSeptember 2003 - October 2003 · 2 months* Hotel Bookings * Sales Manager support and agenda organization
Education
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TÍTULO DE BACHILLERATO
M.M. Concepcionistas (Barcelona)
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MANAGEMENT MASTER PROGRAM
ESADE-Sant Ignasi/Maastricht Hotel Management School (Barcelona Maastricht)
October 2004 - June 2005 -
DIPLOMATURA EN TURISMO
ESADE - Sant Ignasi (Barcelona)
October 2001 - June 2004
Languages
5 languages
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Spanish
Native or fluent
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Catalan
Native or fluent
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English
Full professional
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Italian
Professional working
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French
Limited working
Personal information
Nationalities
-
Spanish
Date of birth
July 13th 1983
Competitions & Awards
1 competition
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Six Sigma
Best idea of the year - Le Meridien Barcelona - Barcelona, Spain
2008Skills
18 skills
- Communication
- Communicative
- Customer Focused
- Empathy
- Fidelio
- Goal oriented
- Kindness
- Like a challenge
- Microsoft Office
- Motivated
- Opera
- Organized
- Ready for new challenges
- Resourceful
- Responsible
- Salesforce CRM Tool
- Teamwork
- Tesipro
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