Helena Navarro

Helena Navarro

Contracting Manager Greece at MISTERFLY
Lives in Barcelona, Spain

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About me

My interests are focused on the tourism and hotel industry; online distribution and e-commerce.
Creative and innovative thinker for project development.
Motivated and hard worker.
Good communication skills within team and clients
Problem and conflict solver.
Teamwork oriented. Responsible,
recursive and extremely organised.

Experience

15 years and 7 months

  • Contracting Manager Greece

    MISTERFLY - Barcelona, Spain

    Management
    August 2018 - May 2020 · 1 year and 10 months

    * Contracting and negotiation of Flash rates and FIT rates in the Greek market. * Benchmarketing * Business trips and attendance at different international fairs (WTM, ITB) * Left the company due to ERE

  • Area Development Manager

    GRUPO HOTUSA - Barcelona, Spain

    Management
    March 2017 - August 2018 · 1 year and 7 months

    * Hotel recruitment for two of the group companies HOTUSA HOTELS & Restel in Greece, Romania, Hungary and Sweden * Contract negotiation. Follow up by phone and Skype * Business trips (twice a month), hotel visits and presentations * Attendance at diferent International fairs (WTM, ITB) * Portfolio and agenda orgasitaion. Control of sales and promotions * Two employees reporting to me.

  • Spanish Hostess

    COSTA CRUCEROS

    Host/Hostess
    September 2012 - October 2016 · 4 years and 2 months

    * On board ships Costa Magica, Costa Fortuna (x2), Costa Fascinosa y Costa Favolosa. * Responsible for the comfort and satisfaction of the Spanishspeaking passengers * Management of passengers complaints * Translation of different texts in English and Italian into Spanish * Announcements by public address in Spanish of all information given by the captain. * Public Relations in cocktails and events on board * Translation and assistance in medical emergencies for all Spanishspeaking passengers

  • Account Manager

    GRUPO HOTUSA - Barcelona, Spain

    Account Management
    September 2009 - August 2012 · 3 years

    * Spanish Market (Northern Spain) and International Markets (USA, Hungary, China, Thailand y South America) * Sales optimization y Revenue Management * Daily Inventory management * Negotiation of rates and promotions * Competitors and future demand analysis * INTERNAL PROMOTION from Booking Agent (after 2 weeks)

  • Ground Operations Manager Assistant

    MacAndrews - Barcelona, Spain

    Room Division Management
    August 2009 - August 2009 · 1 month

  • Receptionist and Concierge

    LE MERIDIEN - Barcelona, Spain

    Reception
    April 2007 - April 2009 · 2 years and 1 month

    * Transports, restaurant and services reservations for all in House customers. City Information * Check-in / Check-out * Rooms assignment. Complaint management and walk-in reservations. * Register, control and colletc the services consumed by customers * Formalization of documentation to refer it to the different departments involved

  • Receptionist

    Silken Diagonal Barcelona Hotel - Barcelona, Spain

    Reception
    September 2006 - April 2007 · 8 months

  • Receptionist

    Hotel Senator Barcelona - Barcelona, Spain

    Reception
    June 2006 - September 2006 · 4 months

  • Public Relations & Event Planner

    ENTERTAINMENT GROUP - Shanghai, China

    Public Relations
    March 2006 - May 2006 · 4 months

    * Events organisation in Shanghai * Public Relations with guests

  • Rooms & Sales / Marketing Division employee

    Ramada Pudong Airport Shanghai Hotel - Shanghai, China

    Marketing
    December 2005 - May 2006 · 6 months

  • Tourst Information Officer

    BARCELONA BUS TURÍSTIC - Barcelona, Spain

    Travel Tour Operator
    July 2004 - December 2005 · 1 year and 6 months

    * Microphone Information of the main points of interest of the city in 4 languages. Tickets sale

  • Sales Department

    HOTEL CONDES DE BARCELONA 4 - Barcelona, Spain

    Sales
    September 2003 - October 2003 · 2 months

    * Hotel Bookings * Sales Manager support and agenda organization

Education

  • TÍTULO DE BACHILLERATO

    M.M. Concepcionistas (Barcelona)

  • MANAGEMENT MASTER PROGRAM

    ESADE-Sant Ignasi/Maastricht Hotel Management School (Barcelona Maastricht)

    October 2004 - June 2005

  • DIPLOMATURA EN TURISMO

    ESADE - Sant Ignasi (Barcelona)

    October 2001 - June 2004

Languages

5 languages

  • Spanish

    Native or fluent

  • Catalan

    Native or fluent

  • English

    Full professional

  • Italian

    Professional working

  • French

    Limited working

Personal information

Nationalities

  • Spanish

Date of birth

July 13th 1983

Competitions & Awards

1 competition

  • Six Sigma

    Best idea of the year - Le Meridien Barcelona - Barcelona, Spain

    2008

Skills

18 skills

  • Communication
  • Communicative
  • Customer Focused
  • Empathy
  • Fidelio
  • Goal oriented
  • Kindness
  • Like a challenge
  • Microsoft Office
  • Motivated
  • Opera
  • Organized
  • Ready for new challenges
  • Resourceful
  • Responsible
  • Salesforce CRM Tool
  • Teamwork
  • Tesipro
Connections
Nicolò Valsasina
International HR Recruiter at Alef&Maqroll
Abhishek Dash
Commercial Assistant at HappyCulture Collection
Pascal Kruggel
Consultant, Keynote Speaker, Presenter at www.pascal-kruggel.de
View 6 connections
Following
FTI
FTI
Munich, Germany
Le Méridien Barcelona Weekendesk
Weekendesk
Barcelona, Spain
Other members
Evelyn Amores Serrano
Vacarisses, Spain
Morris Lorusso
Barcelona, Spain
Gonçalo Viterbo
Barcelona, Spain
Ziad Chalhoub
Barcelona, Spain
Olivier Bracard
Barcelona, Spain
View more
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