Hellen Waitathu

Hellen Waitathu

Front Desk receptionist/ Switch board at The Boma Hotels
Lives in Nairobi County, Kenya

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About me

I love to work in the hospitality industry, giving guests a long lasting experience from every department I work in. My vision is to gain a managerial role in a company while sharing my knowledge and experiences with those who are new to the industry.

Experience

2 years and 8 months

  • Front Desk receptionist/ Switch board

    The Boma Hotels - Nairobi, Kenya

    Reception
    August 2019 - November 2019 · 4 months

    - Checking-in and out Guests from rooms - Booking guests collecting relevant information - Billing guests according to reservation and consumption - Welcome guests upon arrival - Assigning rooms - Liaising with other departments to make sure the guests requirements are met. - Receiving calls and transferring to the right department. - Making long distance calls for in house guests - Handling client queries - Handling guest issues in a timely manner. - Properly inputting wake up calls in the opera Reservation system and following up on them.

  • Line Cook

    Quail Valley River Club - Vero Beach, FL, United States

    F&B kitchen
    October 2018 - June 2019 · 9 months

    - Prepping all items for the station I was working .e.g. Hot Appetizers, salad station, Sautee Station. - Work at the carving station in various buffets - Working with the sous chef to prepare meals for functions. - Working as part of a team in plated dinner service for weddings, Gala dinners and charity events. - Coming up with daily pasta specials for the Sautee station.

  • Line Cook

    Victoria National Golf Club - Newburgh, IN, United States

    F&B kitchen
    June 2018 - October 2018 · 5 months

    - Preparing mis en place for the station I was working and assisting the next shift prepare their mis en place. - Working on the line for breakfast, lunch and dinner. - Preparing dessert items for dinner service and functions - Working at the carving station during various functions. - Learning how to take stock of dry goods and vegetables - Receiving items from delivery companies

  • Sales and Marketing Representative

    The Boma Hotel - Nairobi, Kenya

    Marketing
    February 2018 - May 2018 · 4 months

    -Promote a new product, Johari club card, to members and corporate clients of the Hotel. -Promoting conference packages to prospect clients. -Following up with phone calls and emails on packages and closing sales.

  • Sales and Marketing/ Enrolment

    Boma International Hospitality College - Nairobi, Kenya

    Marketing
    June 2017 - August 2017 · 3 months

    -Replying to emails from prospect students -Receiving phone calls from students and guardian on courses and enrolment procedures -Updating social media accounts -Following up on students’ application process.

  • chef trainee

    Enashipai Resort and Spa - Naivasha, Kenya

    F&B kitchen
    January 2017 - April 2017 · 4 months

  • Chef trainee

    Weston Hotel - Nairobi, Kenya

    F&B kitchen
    January 2016 - April 2016 · 4 months

Education

Languages

4 languages

  • English

    Native or fluent

  • Swahili

    Full professional

  • French

    Notions

  • Spanish

    Notions

Personal information

Nationalities

  • Kenyan

Skills

8 skills

  • Always happy
  • Approachable
  • Energetic, friendly
  • Flexible and proactive
  • Good team player
  • Highly motivated
  • Opera Reservation system
  • - Smart and hard worker
Connections
Oliver Li
Volunteer at Google Local Guides
Nicole Tomamichel
Front Office Trainee at Hilton Frankfurt Airport
Gravan Feller
Chef de partie at Dusit Princess Hotel Residences Nairobi
View 27 connections
Following
Constance Moofushi Resort Maldives
Constance Moofushi Resort Maldives
North Central Province, Maldives
Burj Al Arab - Jumeirah Group
Burj Al Arab - Jumeirah Group
Dubai, United Arab Emirates
HRC International
HRC International
Atlanta, GA, United States
Other members
Samuel Shidaha
Samburu, Kenya
George Kariuki
Nairobi, Kenya
Geoffrey Musera
Karatina, Kenya
Bryan Maina
Nairobi, Kenya
View more
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