Helmine Rapolti-Marzell

Helmine Rapolti-Marzell

Spa Manager at Rina Hotels & Resorts
Lives in Sinaia, Romania

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About me

I am a licensed manager in business administration specialised in tourism, commerce and services and also a licensed massage therapist with studies in Swedish massage, spa therapies, reflexology and therapeutical massage with 10 years of consolidated experience and 20 years in management, business development, sales and marketing.
Very skilled in connecting with the customers, identifying their needs and expectations and applying the most effective therapies. Instrumental in scheduling and supervision of the flows and processes in the spa, spa consultancy and management, purchasing, sales and advertising . A skilled business relations forger with suppliers and customers, always focus in the wellbeing of the clients. With a lot of theoretical and practical expertise in both business administration and therapeutical and spa massage .
As a manager I seek reaching targets and kpi's but with mentainig the highest grades of customer satisfaction , always focusing we give the best service possible.
My approach as therapist is a holistic one, I believe in always making an anamnesis with the client and recommend the most appropriate therapies and performing a combination of all the massage techniques in compliance with his needs and medical history.

Experience

24 years and 8 months

  • Spa Manager

    Rina Hotels & Resorts - Sinaia, Romania

    Spa
    October 2020 - Now · 3 years and 6 months

  • Spa Manager

    Golf Suites Spa Cocotal - Punta Cana, Dominican Republic

    Spa
    November 2019 - October 2020 · 1 year

  • Massage Therapist, Assistant Spa Manager

    Alpin Resort - Brașov, Romania

    Spa
    June 2009 - November 2019 · 10 years and 6 months

    Four stars resort hotel with spa and health center situated in the biggest and most exclusive ski resort of Romania, Poiana Brasov. Hotel has full season both in spring-summer and autumn for hiking, biking , air sports and professional athletes training camps and in winter is winter sports season . POSITION: massage therapist and assistant spa manager of Vitarium spa MAIN TASKS: Recommending and performing different therapies on clients Coordinating SPA activity together with Spa Manager or alone in its absence Coordinating the flows: supplies order, stock flow, cash flow, cost control, planning the shifts and personnel training. Professional improvement by learning new therapies. Participating in meetings with management of the hotel for discussing spa improvement strategy, increase of sales as well as development strategy – introducing and promoting new therapies Always I was preoccupied in improving the spa activity and increasing the number of sold services to our clients in the hotel by proposing solutions , packages , marketing ideas to the management.

  • Sales manager

    Domo Retail - Bucharest, Romania

    Sales
    August 1999 - June 2009 · 9 years and 11 months

Education

  • Lycensend Massage Therapist

    Metropolitan Beauty Academy - Brașov, Romania

    March 2019 - November 2019

    Got the professional lycense degree as a therapist for therapeutical massage , Swedish massage, lymphatic drainage and reflexology. Long term courses -1100 hours with exams and diploma issued by the Ministry of Education and Ministry of Labour that certifies I am an accredited, professional therapist.

  • Massage Therapist

    Metropolitan Beauty Academy - Brașov, Romania

    January 2008 - April 2009

    Lycense that qualifies for performing relaxation massage, facials and spa therapies

  • Business Administration in Tourism, Commerce and Services

    Transylvania University - Brașov, Romania

    October 2004 - July 2008

    Management in Tourism , Commerce and Services

Languages

5 languages

  • Romanian

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Full professional

  • French

    Limited working

  • German

    Limited working

Personal information

Nationalities

  • Romanian

Work Permits

  • European Union

Date of birth

February 11th 1984

Driving License

Yes

Skills

17 skills

  • Acupressure
  • Aromatherapy Massage
  • budget analysis
  • conflict resolution skills
  • Deep Tissue Massage
  • Job task planning
  • Kobido facial
  • LOMI LOMI
  • Lymphatic drainage
  • massage and spa therapies
  • project managment
  • Reflexology
  • Sales
  • sales team management
  • Shiatsu
  • Time management
  • Workforce planning

Additional Information

14 informations shared

Following
Constance Moofushi Resort Maldives
Constance Moofushi Resort Maldives
North Central Province, Maldives
Green Genes Limited InterContinental Hotels Group®
InterContinental Hotels Group®
Dubai Festival City, Dubai, United Arab Emirates
Other members
Carla Rasina
Ploiești, Romania
Mihnea Ivan
Brașov, Romania
Lorena Bacioiu
Constanța, Romania
Medeea Marincas
Brașov, Romania
View more
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