Hendrik Cupang

Hendrik Cupang

Senior Customer Account Executive at HCL Technologies Philippines
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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Experienced in customer service, sales, office operations, and quality assurance.
Previous 5 star hotel experience as Cost Controller.

Experience

  • Senior Customer Account Executive

    HCL Technologies Philippines - Taguig, Philippines

    Customer Service
    February 2018 - June 2018 · 5 months

    - Customer satisfaction and de-escalation of irate clients. - Client retention and positive feedback by providing service beyond client’s expectations; Achieved brand patronage by providing positive client experience to those who were planning to switch companies. - Assisted in troubleshooting Oxygen Concentrators, Oxygen Tanks, Continuous Positive Airway Pressure machines, and Durable Medical Equipment. -Coordinated with Local US Branches and Insurance companies for efficient customer service.

  • Professional Medical Representative

    Vamsler Philippines - Davao City, Philippines

    Sales & Marketing
    November 2015 - October 2016 · 12 months

    - Acquired new physicians, pharmacies, clinics, and hospital sales in a short amount of time against veteran/established competitors. - Organized and attended free clinics and events for brand promotion. - Daily and weekly travels to Northern and Southern part of the assigned region for sales / brand promotion. - Travelled to unconventional areas and acquired new clients/ sales source. - Team selling / Collaboration with veteran medical representatives.

  • Online Trainer / Customer Service Representative

    Data Soft Logic Corporation - Davao City, Philippines

    Customer Service
    November 2013 - March 2015 · 1 year and 5 months

    - Customer support and guidance to Medical professionals and Healthy agency personnel with transferring hard copies of charts to a Web based software assistance program. - Hosted webinars and online training. -Provided one on one training and group training sessions for system administrators, office users, and field users. - Health Insurance Portability and Accountability Act Compliance.

  • Sales and Marketing / Production Coordinator

    C-One Trading Corporation - Davao City, Philippines

    Sales & Marketing
    January 2013 - November 2013 · 11 months

    - Achieved sales target for Trucks and Heavy Equipment Department and in Metal forming Department. - Reached target quota for a startup product against established and well known products. - Client acquisition by penetrating previously uncovered market areas. - Successfully acquired client patronage previously from competitors. - Effectively performed tasks and responsibilities by multiple different departments due to lack of manpower while maintaining upward monthly sales performance. (Logistics, Purchasing, Bills Collection, Production Inventory, Marketing, and HR duties.) - Client retention via quality after-sales customer service. - Increased factory production efficiency by proper delegation. - Accurate inventory of Japan and China shipments to Philippine company. - Translator for Chinese foreign instructor. - Canvassing global market price for products and formulating new effective sales strategies.

  • Cost Controller

    Plantation Bay Resort and Spa - Dumaguete, Philippines

    Finance/Accounting
    January 2012 - June 2012 · 6 months

    - Maintained efficient daily hotel operations by accurate inventory, store keeping, stock replenishments, and inspection. - Prevented products spoilage and item damage by accurate inspection of storerooms, chillers, and freezers. - Accurate daily inventory of items based on actual stock on hand against Materials Control operating system. - Quality inspection of delivered products and items in receiving area for 5 star hotel use and consumption. - Accurate inspection of different departments with proper documentation and reporting to maintain 5 star hotel standard.

  • Quality Assurance / Subject Matter Expert Customer Service Representative

    Teleperformance Philippines - Dumaguete, Philippines

    Customer Service
    March 2009 - April 2010 · 1 year and 3 months

    - Quality Assurance - Promoted to Quality Assurance after 6 months employment. - Increased operations efficiency by providing QA scores and guidance to call center agents. - Provided written advice and corrections to agents and subject matter experts for company standard compliance. - Achieved daily QA quotas. - Attended international QA conference calls regarding policy updates, guidelines, and provided updates to team supervisors, subject matter experts, and call center agents. - Subject Matter Expert and Customer Service Representative - Promoted to Subject Matter Expert. - Pacified irate clients and handled supervisor call requests. - Conducted test calls and provided call handling support for new call center agents. - Increased customer satisfaction by providing service above expectations. - Maintained 100% QA scores for several consecutive months. - Proactive outbound calls for positive company survey results.

Education

  • Basic Japanese Language

    Philippine Nikkei-Jin Kai Incorporated - Davao City, Philippines

    January 2017 - April 2017

    Basic reading, writing, and translating basic Japanese in Hiragana, Katakana, and Kanji forms. Basic speaking and conversation practice in Nihonggo.

  • Bachelor of Science in Nursing

    University of St - Negros Island Region, Philippines

    June 2001 - May 2005

    Scholastic and clinical related learning experience in Nursing.

Languages

  • Filipino
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Chinese
    Limited working
    40%
  • Japanese
    Limited working
    40%

Skills

  • after sales
  • Cost control
  • Customer acquisition
  • Customer Retention
  • Customer Service Skils
  • Inventory and store keeping
  • QA
  • Sales
  • Trainings
Following
Marriott Hotel Downtown, Abu Dhabi
Abu Dhabi, United Arab Emirates
Jumeirah Group
Dubai, United Arab Emirates
The Ritz-Carlton Abu Dhabi, Grand Canal
Abu Dhabi, United Arab Emirates
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