Henrique Silva

Henrique Silva

Front office Shift Leader at Epic Sana Lisboa Hotel
Lives in Lisbon, Portugal
over 6 months ago

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I am a Hotel Management professional very adaptable to different situations and environments. I am fluent in 3 languages being those Portuguese, English and Spanish. I love to embrace new challenges and I deliver my best by being under pressure. Regarding my philosophy: we only get what we realy want, that’s why my main goal is working with you since the company is one of the best in hospitality business all-over.

Experience

  • Front office Shift Leader

    Epic Sana Lisboa Hotel - Lisbon, Portugal

    Front Office reception
    July 2017 - Now · 1 year and 7 months

    Team leadership / management Responsible for the Front Office Shift leader Complaints management Welcoming guest's Check-in Check-outs Giving all the important information needed from the guest's

  • Front office Team Leader

    Novotel Edinburgh Centre - Edinburgh, United Kingdom

    Front Office reception
    January 2017 - September 2017 · 9 months

    Team leadership / management Responsible for the Front Office Shift leader Complaints management Welcoming guest's Check-in Check-outs Giving all the important information needed from the guest's

  • Night Manager

    IHG - InterContinental Hotels Group - Estoril, Portugal

    Front Office reception
    February 2015 - March 2017 · 2 years and 2 months

    Night Audit Daily financial control Rooms control Team leadership MOD

  • Front Desk Agent/ Tournant

    Portobay Hotels & Resorts - Lisbon, Portugal

    Front Office reception
    May 2014 - June 2015 · 1 year and 2 months

    Welcoming guest's Check-in Check-outs Giving all the important information needed from the guest's Night Audit / Night Clerk

  • Front Desk Agent

    Portugal Boutique Hotel - Lisbon, Portugal

    Front Office reception
    April 2013 - August 2014 · 1 year and 5 months

    Welcoming guest's Check-in Check-outs Giving all the important information needed from the guest's

Education

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Professional working
    60%

Skills

  • Host
  • Microsoft Exel
  • Microsoft Word
  • PMS OPERA
Connections
Luis Santos
Front of House Manager at Royal Over Seas League
Guilherme Velosa
Front Desk Agent at BessaHotel
Francisco Sant´Anna
Cluster Director of Sales - THE ONE Palácio da Anunciada & H10 Duque de Loulé at H10 Hotels
Following
Other members
David Moisão Pires
Lisbon, Portugal
Alessandra Bernardino
Sintra, Portugal
Sandro Silva
Lisbon, Portugal
View 84177 members