Heythem Ben Alay

Heythem Ben Alay

Front Office Supervisor Acting Duty Manager at FIVE Palm Jumeirah Hotel
Lives in Dubai, United Arab Emirates

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About me

I'm Heythem from Tunisia new coming to Dubai having large experience in tourism industry (hospitality and customer service) Ambitious, talented, motivated, creative, hard working multi languages(Arabic, frensh, English, German and some Russian) , team leader and highly energetic.

Experience

11 years and 7 months

  • Front Office Supervisor Acting Duty Manager

    FIVE Palm Jumeirah Hotel - Dubai, United Arab Emirates

    Customer Service
    September 2019 - Now · 1 year and 4 months

    STar of Booking.Com and Trip Advisor (Guest Positive Feedback)

  • Front Office Supervisor /Acting Duty Manager Assistant

    Saray Musheireb doha - Doha, Qatar

    Management
    April 2017 - April 2019 · 2 years and 1 month

  • Front Office Supervisor

    Governor West Bay Suites and Residences - West Bay, Doha, Qatar

    Front Office reception
    November 2015 - March 2017 · 1 year and 5 months

  • Front Desk Receptionist

    RIU Hotels & Resorts - Yasmine Hammamet, Tunisia

    Front Office reception
    June 2012 - October 2015 · 3 years and 5 months

  • Front office Receptionist

    TUI BLUE / TUI Hotel Betriebsgesellschaft mbH - Hammamet, Tunisia

    Front Office reception
    June 2007 - September 2010 · 3 years and 4 months

Education

  • SENİOR S LİCENSE HOSPİTALİTY AND MANAGEMENT

    IHET-INSTETUT DES HAUTES ETUDES TOURİSTİQUES /TUNISIA - Hammamet, Tunisia

    September 2003 - June 2006

Languages

5 languages

  • Arabic

    Native or fluent

  • French

    Full professional

  • English

    Full professional

  • German

    Professional working

  • Russian

    Limited working

Personal information

Nationalities

  • Tunisian

Work Permits

  • Tunisia

  • United Arab Emirates

  • Qatar

Competitions & Awards

2 competitions

  • Star of booking. Com and trip advisor

    Star of Guest Positive Feedback - The Palm Jumeirah, Dubai, United Arab Emirates

    2020
  • Star Of The Month

    Star of the month (February 2020) Hotel Five Jumeirah Village dubai - Dubai, United Arab Emirates

    2020

Skills

24 skills

  • Ambitious
  • Arabic
  • Creative
  • English
  • Fidelio Front Office
  • French
  • Frontoffice
  • German
  • Guest focus
  • Guest relation
  • Hardworking
  • Hospitality
  • HotelExpert
  • Leader
  • Multi languages
  • Multiskills
  • Multi-tasks
  • Opera
  • Positive
  • Professionnelle
  • Russian
  • Talented
  • Teamleader
  • Team work

Additional Information

6 informations shared

  • THE EMPLOYEE OF THE MONTH/TUNISIA 2009

    TUİ MAGİC LİFE MANAR HOTEL /TUNISIA

  • THE BEST EMPLOYEE CERTIFICATE /QATAR2018

    SARAY MUSHEİREB SUİTES AND RESIDENCES /QATAR

  • THE BEST EMPLOYEE CERTIFICATE /QATAR 2017

    GOVERNOR WEST BAY SUITES AND RESIDENCES /QATAR

  • BOOKING.COM GUEST REVIEW AWARDS/QATAR 2017

    SARAY MUSHEİREB SUİTES AND RESIDENCES /QATAR

  • CAMBRİDGE UNİVERSİTY ESOL DİPLOMA /2013

    BTITISH CONSULATE /TUNİSİA

  • RUSSİAN DİPLOMA /TUNİSİA 2013

    CFT HAMMAMET /TUNİSİA

Connections
Michael Megahed
Night Supervisor (Night Manager) at Movenpick Hotel & Apartments Bur Dubai
Animesh Prasad
Assistant Hotel Manager at Al Dyafa Hotel Suites
Elena Smirnova
Guest Relations at BULGARI Resort & Residences Dubai
View 182 connections
Following
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