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Experienced Manager with a demonstrated history of working in the hospitality industry as a Outlets Manager. Skilled in Catering and banqueting, Budgeting, Food & Beverage, and Sales. Strong professional with a Graduation focused in International Relations and Affairs from Karachi University.
Addis International Catering - Addis Ababa, EthiopiaF&B serviceNovember 2017 - Now · 1 year and 2 months
Currently working as a retails manager (Departmental head) at AIC (Addis Catering International) Ethiopia’s no 1 flight catering services: Assigned to open Luxury Cafe's and Outlet's in Africa. Main Targets: 1- Finalization of Interior decoration for outlet's 2- Product Analysis as per current market 3- Negotiation with vendors 4- Menu development 5- Pricing 6- Hiring 7- Training and Development for local staff (coffee trainings and other related F&B) working with International schools and embassies and flight catering.
AccorHotels - Fujairah, United Arab EmiratesF&B serviceJanuary 2016 - September 2017 · 1 year and 9 months
joined as a Outlets Manager in January 2016 for All Day Dinning restaurant(Flavours 100 covers) City Cafe(Lobby Lounge 30 covers) Room service (284 rooms apart of Adagio and Ibis as there are three hotels under one Roof) working in Banquets operations since September 2016,received appreciation letter from management for Latin group festival (who stayed in May and had there event with us for one week with 500 pax breakfast, lunch and dinner) to make smooth operation with limited staff and space,got appreciations from our valuable guest on Trip advisor . Training's and Seminars. 1-supervisory tollkit 2-Basic food and safety hygiene (certified from RMK (the experts fz-llc) 3-Up selling techniques 4-Attended seminar for Food & Beverage hosted by RMK
Starwood Hotels and Resorts Worldwide - Duhok, IraqF&B serviceAugust 2014 - January 2016 · 1 year and 6 months
Pre-Opening Experience : Worked which i done: 1- SOWT analysis 2- Worked on Beverages / Food menu 3- Signature Cocktails and Mock tails according to area and guest choice. 4- Collection of Italian music 5- Snagging 6- Follow up for outlet equipment and get it done 7- F&B recruitment for Supervisors, bar tenders,hostess and waiters, conduct interviews, selection and finalized with DFB . 8- Keep data for all outlets and recruitment details with CV including Kitchen . 9- Maintain attendance for all F& B including service, kitchen and stewarding . 10- Give on job training to all associates including, hygiene and safety, SOP'S,SOS, grooming standards, telephone manners, initial beverage knowledge . 11- Got training for e-Menus (online updating) 12- HITS training (related to payroll like BAYAN) 13- Micros symphony training . 14- Opera already have an experience . working as a Outlets Manager and departmental trainer,In charge of three outlets including Vitamin Bar, Pool Deck Bar and Nawafer Garden Cafe & Club Lounge. Additionally working in All day dinning and Grissini Italian restaurant (Signature restaurant of Sheraton) 1-Vitamin bar ( Healthy food concept) 2-Pool deck ( Snacks, bit size food, juices, cocktails) 3-Nawafer Garden Cafe ( Local sandwiches such as Shawarma,Falafel,Shisha Hot and cold beverages ) 4-Sheraton Club Lounge Training's & Certification: 1- EAME Restaurant and Bar Marketing Toolkit 2-Data Handling Procedures 3-Anti Corruption: Starwood Global Edition 2015 4-Code of Business Conduct and Ethics 5-Introduction to the Welcome 6-SPG Food and Beverage Essentials 7-Welcome to Starwood Preferred Guest 8-GEI Action worksheet eLearning 9-GEI Portal Training 10-Be the Brand 11-Practical Recovery 12-Connect 13-Build Relationships 14-Build Loyalty
Alrais Enterprises - Dubai, United Arab EmiratesF&B serviceMay 2014 - August 2014 · 4 months
It was a honor to worked with Mr.Ali Al Rais (Vice president of Qatar airways) and with Mr.Lionel (Group GM of Al Rais Enterprises) Al rais enterprises is owning two restaurants under the name of Arabian tea house situated in Burdubai (Alfahidi and sitwa) i was looking after both of the restaurants as a operations manager and was looking after day to day operations including daily inventories, monthly budget,cost controlling, monthly grocery for the kitchen with the help of chef, scheduling staff, in slow season giving targets to staff to achieve budget, meet and greet all the guest (mostly foreigners comes) visit outside to meet vendors, searched location for new outlets .
Rotana Hotel Management Corporation PJSC - Erbil, IraqF&B serviceFebruary 2013 - May 2014 · 1 year and 4 months
Take responsibility for the running of those outlets in the absence of the Restaurant Manager • To be alert and ensure that the service is at all times performed in a professional manner and to the style as specified by the Company. • To assist the Restaurant Manager in the administration of the Restaurant. • To communicate and assist the Restaurant Manager in disciplinary matters. • To be aware of and promote all services offered in the Hotel. • To ensure that all guests’ wishes are met so far as is reasonably possible. • To ensure that all staff call guests by their correct names and title. • To liaise with other Departments. • To assist the Restaurant Manager in keeping the staff informed of the Hotel and Restaurant objectives and standards. • To make sure that Company Policy and the Vision are followed at all times. • To organise and supervise correct mise en place for the Restaurant . • To liaise with Reception and Reservations re. table reservations and special requests. • To obtain feedback from guests and to use this to improve service and to pass on such to the Restaurant Manager . • To assist in the reaching of financial goals for the Food and Beverage department. • To ensure that the Restaurant areas are maintained to a high standard of cleanliness. • To ensure that all appliances, fixtures and fittings are safe and work in accordance with Health & Safety regulations and report any faults to the Restaurant Manager or duty Manager any faults, as well as completing maintenance requests. • To show a constant united front of management to the staff. • To be fully aware of the Hotels Fire Safety procedures and Health and Safety regulations Erbil Rotana: Worked with Mr.Simon Aziz (DFB ) and Mr. Hasan Omeri (Sp.Outlet Manager in all day dinning restaurant) . Special Achievements : August 2013 LRA i achieved 94% .
Asst.Banquet Sales Manager
Ramada Plaza karachi - Karachi, PakistanF&B serviceJune 2012 - February 2013 · 9 months
Meeting clients, taking contracts to help them to discuss what they need to have in the event and reporting these to the banquet manager. Pre -plan the event with the assistance from the manager. Supporting the banquet plans, and design the venue planned. Coordinate with the catering staff and manage banquet business logistics. Ensure best food and beverage service is given in the interest of the consumer. Monitor and control banquet budget, which includes labor costs, beverage costs, inventory equipment, etc. Make sure to offer optimum level services in terms of quality and hospitality. Require to coordinate and cooperate with all the departments like culinary, catering, sales housekeeping, etc. to manage them in an effective manner to get a hold on the esteemed customers.
Asst.Banquets Sales Manager
Hashoo Group - Karachi, PakistanF&B serviceFebruary 2006 - March 2012 · 6 years and 2 months
• Administration: Provide exceptional administrative support to peer and senior management. Success streamlining office process to increase efficiency and improve service. Track financial data and accurately process customer payments. Outstanding communication skills continuously project a highly polished professional image. • Customer Service: Serve at initial point of contact for customer, patient, vendor and partner. Educate customer and visitor regarding company services and product. Efficiently schedule appointment and promptly respond to inquiries via Email • Technical Skill: Adept Microsoft Office (Word, Excel, PowerPoint, Outlook) have perfect knowledge in Computer hardware, Installation of Window 7 and Windows XP,opera (international system) • Key Strength: Excel at developing strong relationship with staff, senior executives, and clients; strong record creating a positive first impression. Highly organized and conscientious; entrusted by management with confidential material. Adapt quickly to new and evolving environment • Accounts: Having experience of Administrative Accounting, maintain accounts, journal entries, and maintaining other accounting record
American Hotel & Lodging Educational InstituteJune 2018 - Now
Currently studying online . Food and Beverage Management Supervision in the Hospitality Industry Managing Front Office Operations Managing Service in Food and Beverage Operations Hospitality Today: An Introduction Marketing in the Hospitality Industry Basic Hotel and Restaurant Accounting Purchasing for Food Service Operations
University of Karachi - Hospitality and Tourism Management - Karachi, PakistanAugust 2003 - August 2005
UrduNative or fluent100%
- Baquets operation
- Customer services
- F&B sales
- FMC Purchasing System
- Guest Relations
- Hotel Operations
- Micros Symphony
- Restaurant Managing
- Retail sales
- Use opera