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Guest Relation Manager/Duty Manager
Mohammad Omar Bin Haider Hotel Group - Dubai, United Arab EmiratesFront Office receptionJanuary 2018 - Now
Guest Relation Manager
Millennium Hotel Abu Dhabi - Abu Dhabi, United Arab EmiratesFront Office receptionJuly 2016 - December 2017
Supervise front desk associates to ensure that all hotel policies, procedures, regulations and standards are followed. Ensuring that front desk operations runs smoothly in a professional manner at all times. Assume leadership in the absence of front desk manager Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts. · Ensure that all arrivals, departures, no shows, extensions, amendments and OPERA related matters are performed on a timely manner in order to avoid further confusion. Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.
Emirates Palace - Abu Dhabi, United Arab EmiratesF&B otherJune 2015 - July 2016
Culinary Concierge-Responsible for F&B department Managing food and beverage operations within budget and to the highest standards Leading F&B team by attracting, recruiting, training and appraising talented personnel Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork Report on management regarding sales results and productivity
AccorHotels - Safi, MoroccoCustomer ServiceSeptember 2014 - April 2015
Guest service Agent
- Microsoft Office, Access, Excel, Opera PMS, Tarse