Houzai Matthieu

Houzai Matthieu

Front of the House Director at Hôtel du Collectionneur
Lives in Paris, France

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About me

Work experience in Europe, Africa, Asia and islands. Area of expertise is Rooms Division.
I am very guest oriented, highly motivated, detailed oriented, like challenges and good communicator.
I have the ambition to further my career towards GM.

Experience

11 years and 3 months

  • Front of the House Director

    Hôtel du Collectionneur - Paris, France

    Rooms division
    April 2018 - December 2018 · 9 months

    - Member of the Management Committee - Direct management (64 employees): Guest Relation Manager (7 employees) Front Office Manager (30 employees) Chef Concierge Golden Keys (9 employees) and Chef Bagagiste (18 employees) - Optimization of rooms revenue, in charge of Rooms P&L - Improvement of guest experience through the implementation of action plans

  • Hotel Manager

    Hotel de l'Arcade - Paris, France

    Management
    December 2016 - April 2018 · 1 year and 5 months

    Discreet and elegant boutique hotel of 41 rooms, 7 apartments and 3 meeting rooms, a few steps away from the Madeleine Square - Acting General Manager - Maximizing the overall revenue while controlling departmental expenses - Implementation of a yield strategy to maximise the revenue. 10 points increase on the revenue between 2016 and 2017. - Improving Trip Advisor ranking from 670 to 285 out of 1800 hotels in Paris - Reporting to Swiss owners having 3 hotels in Paris

  • Senior Director of Rooms

    Sofitel Krabi Phokeethra Golf & Spa Resort - Krabi Noi, Thailand

    Rooms division
    May 2014 - May 2016 · 2 years and 1 month

    Responsible for delivering financial and qualitative results for the department, helping to define and implement hotel strategy and helping employees (110 team members) to improve their skills and provide support for career development. I am also responsible for optimizing the hotel's occupancy rates and developing associated services, drawing up the annual budget for the department and following up implementation, analyzing financial results and taking corrective measures as necessary throughout the year, deciding on the department's investments in conjunction with the General Manager and implementing the rooms pricing policy in an effort to optimize REVPAR.

  • Pre opening Front Office Manager

    Sofitel Casablanca Tour Blanche - Casablanca, Morocco

    Rooms division
    February 2012 - April 2014 · 2 years and 3 months

    Pre opening of the hotel: implementation of « books of universe » (screenwriting guest experience) for different departments. Implementation of Front Office procedures, standards, recruitment and staff training. Front Office Manager: responsible for Front office team (receptionists, night auditors, concierges, bellmen, doormen, drivers, PBX agents, guest relations agents: 35 team members) Greeting VIP and regular guests: ensuring high quality of service at all times. Acting as Manager on duty during the week. Monitoring guest satisfaction through various tools (tripadvisor, booking, guest satisfaction survey). Performance management of the Sofitel Ambassadors Promoting Accor’s Guest Loyalty Program (« Le Club »).

  • Pre opening Night Director

    Sofitel Oguzkent - Ashgabat, Turkmenistan

    Rooms division
    February 2011 - November 2011 · 10 months

    Pre opening of the hotel: implementation of Front Office procedures, standards, recruitment and staff training. Night Director : in charge of managing hotel operations, responsible for night staff (receptionists, bellmen, doormen, concierges, drivers, night auditors, PBX agents…: 50 team members

  • Assistant Director of Purchasing

    Four Seasons Provence Terre Blanche - Tourrettes, France

    Finance/Accounting
    February 2008 - January 2011 · 3 years

    Purchases in the year : 8 000 000 euros Management of purchases with the head office and budgets of every department

  • Cost controller trainee

    Bora Bora Lagoon Resort and Spa - Vaitape, French Polynesia

    Finance/Accounting
    December 2006 - June 2007 · 7 months

    Controlling revenues of the hotel and check night audit reports Implementation of the par stocks in the different sales points Managing the inventory stock and compliance of invoices

  • Catering and sales trainee

    Prince de Galles Luxury Collection - Paris, France

    Sales & Marketing
    April 2005 - August 2005 · 5 months

    Greeting guests and events coordinator

Education

  • Post Graduate Diploma

    Glion Institute of Higher Education - Glion-sur-Montreux, Switzerland

    July 2006 - December 2007

  • BA management

    Coventry University - Coventry, United Kingdom

    September 2005 - June 2006

  • DUT GEA

    University of Reims - Reims, France

    September 2003 - June 2005

  • Baccalaureate in Economics

    Saint Joseph High School - Reims, France

    September 2000 - June 2003

Languages

5 languages

  • French

    Native or fluent

  • English

    Full professional

  • Spanish

    Notions

  • Russian

    Notions

  • Arabic

    Notions

Personal information

Nationalities

  • French

Date of birth

April 13th 1985

Driving License

Yes

Skills

9 skills

  • Detailed-oriented
  • Goal oriented
  • Guest-focused
  • High level of integrity
  • High motivated
  • Lead by example
  • Open minded
  • Positive minded
  • Pre-openings
Connections
Sophie Navarro
School Relations Manager at Hosco
YOUSSEF MOUSTAINE ELALAOUIE
Reservations Executive at Mövenpick Hotel & Casino Geneva
JULIO JIAZHEN LEE YANG
Assistant Marketing Manager (Internship) at Rémy Cointreau
View 4 connections
Following
HotelRecrut
Paris, France
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