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Work experience in Europe, Africa, Asia and islands. Area of expertise is Rooms Division.
I am very guest oriented, highly motivated, detailed oriented, like challenges and good communicator.
I have the ambition to further my career towards GM.
Front of the House Director
Hôtel du Collectionneur - Paris, FranceRooms divisionApril 2018 - Now · 9 months
- Member of the Management Committee - Direct management (64 employees): Guest Relation Manager (7 employees) Front Office Manager (30 employees) Chef Concierge Golden Keys (9 employees) and Chef Bagagiste (18 employees) - Optimization of rooms revenue, in charge of Rooms P&L - Improvement of guest experience through the implementation of action plans
Hotel de l'Arcade - Paris, FranceManagementDecember 2016 - April 2018 · 1 year and 5 months
Discreet and elegant boutique hotel of 41 rooms, 7 apartments and 3 meeting rooms, a few steps away from the Madeleine Square - Acting General Manager - Maximizing the overall revenue while controlling departmental expenses - Implementation of a yield strategy to maximise the revenue. 10 points increase on the revenue between 2016 and 2017. - Improving Trip Advisor ranking from 670 to 285 out of 1800 hotels in Paris - Reporting to Swiss owners having 3 hotels in Paris
Senior Director of Rooms
Sofitel Krabi Phokeethra Golf & Spa Resort - Krabi Noi, ThailandRooms divisionMay 2014 - May 2016 · 2 years and 1 month
Responsible for delivering financial and qualitative results for the department, helping to define and implement hotel strategy and helping employees (110 team members) to improve their skills and provide support for career development. I am also responsible for optimizing the hotel's occupancy rates and developing associated services, drawing up the annual budget for the department and following up implementation, analyzing financial results and taking corrective measures as necessary throughout the year, deciding on the department's investments in conjunction with the General Manager and implementing the rooms pricing policy in an effort to optimize REVPAR.
Pre opening Front Office Manager
Sofitel Casablanca Tour Blanche - Casablanca, MoroccoRooms divisionFebruary 2012 - April 2014 · 2 years and 3 months
Pre opening of the hotel: implementation of « books of universe » (screenwriting guest experience) for different departments. Implementation of Front Office procedures, standards, recruitment and staff training. Front Office Manager: responsible for Front office team (receptionists, night auditors, concierges, bellmen, doormen, drivers, PBX agents, guest relations agents: 35 team members) Greeting VIP and regular guests: ensuring high quality of service at all times. Acting as Manager on duty during the week. Monitoring guest satisfaction through various tools (tripadvisor, booking, guest satisfaction survey). Performance management of the Sofitel Ambassadors Promoting Accor’s Guest Loyalty Program (« Le Club »).
Pre opening Night Director
Sofitel Oguzkent - Ashgabat, TurkmenistanRooms divisionFebruary 2011 - November 2011 · 10 months
Pre opening of the hotel: implementation of Front Office procedures, standards, recruitment and staff training. Night Director : in charge of managing hotel operations, responsible for night staff (receptionists, bellmen, doormen, concierges, drivers, night auditors, PBX agents…: 50 team members
Assistant Director of Purchasing
Four Seasons Provence Terre Blanche - Tourrettes, FranceFinance/AccountingFebruary 2008 - January 2011 · 2 years and 12 months
Purchases in the year : 8 000 000 euros Management of purchases with the head office and budgets of every department
Cost controller trainee
Bora Bora Lagoon Resort and Spa - Vaitape, French PolynesiaFinance/AccountingDecember 2006 - June 2007 · 7 months
Controlling revenues of the hotel and check night audit reports Implementation of the par stocks in the different sales points Managing the inventory stock and compliance of invoices
Catering and sales trainee
Prince de Galles Luxury Collection - Paris, FranceSales & MarketingApril 2005 - August 2005 · 5 months
Greeting guests and events coordinator
Post Graduate Diploma
Glion Institute of Higher Education [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Glion-sur-Montreux, SwitzerlandJuly 2006 - December 2007
Coventry University - Coventry, United KingdomSeptember 2005 - June 2006
University of Reims - Reims, FranceSeptember 2003 - June 2005
Baccalaureate in Economics
Saint Joseph High School - Reims, FranceSeptember 2000 - June 2003
FrenchNative or fluent100%
- Goal oriented
- High level of integrity
- High motivated
- Lead by example
- Open minded
- Positive minded