Hussein El Hafyan

Hussein El Hafyan

CEO at PowerHouse Consulting, Dubai, UAE
Lives in United Arab Emirates
over 6 months ago

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 Strategic Management & Management Consulting
o Formulating superstructures: Visions, Missions, Strategies, and Core Values for all business sectors
o Strategy formulation, Strategy Audit, Strategic Alignment, and robust Strategy Execution Frameworks and solutions
 Training& Development Management, Training Delivery, Public Speaking, & Conference Chairmanship
o Setup and management of world-class training and development academies
o Blackbelt trainer of behavioural skills
o Blackbelt trainer in Soft Skills
o Listed by key regional and global conference and event organizers for keynote speaking and conference chairmanship
 Human Capital Management A-Z
 Talent Management and Leadership Development
o Building Talent Development Frameworks
o Setup and management of Talent Assessment Centres
o Design of blended-learning Talent Development Centres
o Succession Planning and Career Development
o Articulate design , implementation and management of world-class leadership development and executive education programs
o Set up of robust GCC localization programs (Qatarization, Omanization, & Emiratization)
 Customer Experience Management (CX)
o Establishing state-of-the-art CX divisions and revamping existing ones in terms of:
o CX Superstructure: Vision, Strategy, and Core values
o CX Architecture, Operating Model, and Execution Framework
o CX Value System, Delivery System, Measurement System, Improvement System, & Recovery System
 Banking & Finance
o Extensive knowledge and working experience in both conventional and Islamic Banking; all in managerial capacities


  • CEO

    PowerHouse Consulting, Dubai, UAE - Dubai, United Arab Emirates

    October 2017 - Now · 1 year and 5 months

  • Assistant General Manager & Country Head

    National Bank of Oman (Customer Experience and Hospitality Trainer) - Dubai, United Arab Emirates

    Human Resources
    October 2011 - October 2017 · 6 years and 1 month

    Regional Manager of the bank managing over 100 employees . Responsible for managing all aspects of the bank's business including Human Resources and Training.


  • MBA

    University of Lincoln - Hull, United Kingdom

    May 1998 - May 2000

    Executive MBA, With Distinction


  • English
    Native or fluent
  • Arabic
    Native or fluent


  • Banking
  • Business Strategy
  • Customer EX
  • High performance
  • Human Resources
  • Passion for customer care
  • Strong leadership
  • Talent management
  • Training


  • Hire a Top-notch Expert and a Proven Leader!

    An individual, who is objectives-focused, results-oriented, service-driven, multi-tasker, dedicated hard-worker, team-builder, and a proven leader, with over 28 years of leadership and managerial experience. I aspire for a challenging position wherein I can unveil my abilities, showcase my competencies, and unleash my potential to the fullest for a win-win

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