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Front Office Team Leader:
Park Hyatt - Dubai, United Arab EmiratesFront Office receptionOctober 2016 - Now · 2 years and 4 months
• Supervising the team of numerous Guest Services Officers on a daily basis • Making sure the team is up to date with the hotel products, services, pricing • Assisting management with conducting the various departmental trainings • Taking on responsibilities of the Manager on Duty when needed • Working with the guest accounts and performing invoicing, performing the daily front desk tasks and reports • Handling guest complaints in an efficient and professional way • Ensuring an effective communication with the other vital hotel departments (Housekeeping, Sales, Engineering etc.) • Being responsible for creative interactive design of the assigned projects • Making sure that the company standards are being maintained at the highest level • Keeping team motivated and at all times • Bringing suggestions in improving the operation to the Front Office Manager
ArabicNative or fluent100%