I Made Yuda Adnyana S.E

I Made Yuda Adnyana S.E

Director of Rooms at JW Marriott Medan
Lives in Kuta, Indonesia
over 6 months ago

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I am an outgoing, dynamic and sales focused professional who has a relentless drive to deliver more than just results. I like to surf, adventuring, doing many sports has a track record of effectively leading and managing all aspects of a hotel, and of making guests feels cared for, valued, and respected. As a true hands on leader, I am not afraid to jump in and assist wherever I am needed, and will do everything I can to deliver results that will contribute to the overall mission and success of a business. I possess an analytic and expedient approach to problem solving which always results in a win/win solution for all parties. I have the self assurance that enables goals to be achieved, and is constantly looking to introduce new products and services that will meet the needs of tomorrow's savvy global travelers. Right now I am looking to develop and progress my career development with an ambitious, award winning hotel which is looking to recruit talented professionals.
”I feel that my greatest strengths are firstly my strong commitment to giving all hotel guests the best possible experience. Secondly my skill at working efficiently as part of a team, and forming solid personal bonds with other staff members. Thirdly my desire to do everything possible to ensure that my hotel not only meets but indeed exceeds all of the goals and targets set for it.”
THINK POSITIVE !!!..NEVER STOP TO GROW and DRIVE REVENUE.....!!

Experience

  • Director of Rooms

    JW Marriott Medan - Medan, Indonesia

    Rooms division
    August 2018 - Now · 4 months

    CORE WORK ACTIVITIES Leading Rooms Team Champions the brand’s service vision for product and service delivery. Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing Profitability Works with Rooms team (FO, HK & Spa) to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. Managing Revenue Goals Monitors Rooms operations sales performance against budget. Ensuring and Providing Exceptional Customer Service Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer. Managing and Conducting Human Resources Activities Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Identifies talents of direct reports and their teams, and assists with their growth and development plans.

  • Shore Excursion Manager

    Star Cruises - Shanghai, China

    Management
    November 2017 - May 2018 · 7 months

    www.starcruises.com Responsible for the operation of the shipboard Shore Excursion program. Must have a clear understanding of revenue and ratings goals for the department, and how to achieve them. Maintains an inventory of available tours on a cruise-by-cruise basis. Updates computer system accordingly. Supervises, coaches, and evaluates the Assistant Shore Excursion Manager and other staff members Prepares tour information sheet and drop-off forms. Provides and delivers tour talk to audience. Maintains tour sales budgeted figures. Maintains shipboard shore excursion video. Rewrites scripts when necessary. Works with Video Programmers/Broadcast Manager to shoot footage as needed. Manages the Shore Excursion desk including guest services regarding tour sales, refund issues, and general port and ship information. Generates revenue reports and Manager's information reports including notable events that happen during the cruise. Meets with Tour Operators in the ports. Reviews past and future progress. Inspects new excursions in ports, and monitors tours on a rotating basis in order to constantly review quality control. Financial responsibilities for budget, expenses and/or achievement of revenue targets including the successful identification of expense reduction through cost control. Mentors, develops and provides on-the-job training to his/her staff to strengthen their current performance and prepare for future advancement.

  • General Manager

    Dekuta Boutique Hotel - Kuta, Indonesia

    Administration & General
    July 2016 - March 2017 · 9 months

    www.dekuta.com Oversee the operations functions of the hotel, as per the Organizational chart. Hold regular briefings and meetings with all head of departments. Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. Lead all key property issues including capital projects, customer service and refurbishment. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. A strong understanding of P&L statements and the ability to react with impactful strategies Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate. Maximizing room yield. Prepare a monthly financial reporting for the owners. Draw up plans and budget (revenues, costs, etc.) for the owners. Act as a final decision maker in hiring a key staffs. Be accountable for responsibilities of section heads and take ownership of all guest complaints. Provide effective leadership to hotel team members. Responsible for safeguarding the quality of operations. Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

  • Rooms Division Manager

    Radisson Hotel Group - South Kuta, Indonesia

    Administration & General
    January 2016 - June 2016 · 6 months

    Radisson Benoa Bali. As a 2nd command when the GM is not available, I am taking in charge of the whole operation not only Front Office, Housekeeping, Engineering and Spa, however I need to supervise the Human Resources, Food and Beverage, Sales & Marketing and Accounting Departments too. My core responsibilities are: Responsible for the entire Front Office operation including Front Desk, Concierge, and Telephones and Housekeeping as well as Engineering. Ensures high level of guest satisfaction as well as for the financial results of the department with a focus on controlling the expenses and ensuring maximum room revenues are achieved. Reporting directly into the General Manager. To ensure timely, efficient & professional welcome and check-in is provided by all Front Desk, Housekeeping and Engineering Colleagues ensuring customer satisfaction. Maintain a high morale and productivity as well as good communication within the Front Office, Housekeeping and Engineering as well as between other departments. Develop colleagues, Team Leaders and Managers by delegating tasks and then empower and coach them making sure they achieve the desired results. Oversee the Maintenance and Configuration of the PMS system ensuring that input standards of profiles and reservations are correct, selling strategies are being followed and the system is “cleaned” from duplicate profiles and expired rates etc. on a regular basis. Monitor the level of service provided by the department (i.e. by analyzing the Guest Satisfaction Reports) and constantly working on improving it through investigation, analysis and corrective action. Prepare the departmental budget and put measures in place to achieve or exceed the budgeted profit. Work in partnership with Guest Services, Reservations, Sales & Human Resource, Finance and other departments to ensure guest’s needs are determined and met in regard to room requirements. www.radisson.com/bali-hotel-tanjungbenoa

  • Ramada Resort Benoa Bali

    Ramada - South Kuta, Indonesia

    Administration & General
    November 2013 - January 2016 · 2 years and 3 months

    Ramada Resort Benoa Bali. Despite of RDM responsibilities I am also managing the property as in the whole operation. Our goal to bring the property to pass the Quality Assurance has already been achieved. Always looking at the possiblity to increase hotel revenue and monitor closely for unnecessary lost because of unnecessary expenses. Leading the team to improve services and refine hotel facilities. On February 2014 till August 2014 (6 months) I was in charge as Acting GM due to GM resigned.

  • Front Office Manager

    Legian Beach Hotel - Kuta, Indonesia

    Rooms division
    June 2010 - November 2016 · 6 years and 6 months

    http://www.legianbeachbali.com/ Trains, cross –trains, and retrains all front office personnel. Check the schedules of the front office staff. Evaluates the job performances for Supervisory and above. Maintains master key control. Resolves guest problems quickly, efficiently, and courteously. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. Reviews and completes credit limit report. Works within the allocated budget for the front office. Checks cashiers in and out and verifies banks and deposits at the end of each shift. Enforces all cash-handling, check-cashing, and credit policies. Conducts regularly scheduled meetings of front office personnel. Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times. Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc. Monitor high balance guest and take appropriate action. Ensure implementation of all hotel policies and house rules. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. Monitor all V.I.P 's special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Perform other duties as requested by management.

  • Property Manager

    Elysium Fields Bali - Kuta, Indonesia

    Asset Management
    January 2010 - March 2010 · 3 months

    http://www.elysiumfieldsbali.com/index.html Setting up the villa in Canggu to be up and running. Train staffs to be multi task to cover the Housekeeping combined Engineering section and to train staff to cover the F&B and Kitchen. Owned by Canadian and New Zealand couples.

  • Assistant Guest Relations Manager

    Parmelia Hilton Perth - Western Australia, Australia

    Rooms division
    June 2007 - July 2008 · 1 year and 2 months

    Parmelia Hilton Perth - West Australia http://www3.hilton.com/en/hotels/western-australia/parmelia-hilton-perth-PERHITW/index.html Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manager, record and resolve promptly Guest or customer complaints Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Communicate with the Executive Lounge Manager and track and reward regular Guests and HHonors members for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget Maintain good communication and work relationships in all hotel areas Maintain staffing levels to meet business demands Attend all Reception meetings and Executive Lounge Meetings Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary

  • Assistant Guest Relations Manager

    Conrad Bali - Ubud, Indonesia

    Rooms division
    March 2005 - June 2007 · 2 years and 5 months

    http://www.conradbali.com/ Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manager, record and resolve promptly Guest or customer complaints Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Communicate with the Executive Lounge Manager and track and reward regular Guests and HHonors members for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget Maintain good communication and work relationships in all hotel areas Maintain staffing levels to meet business demands Attend all Reception meetings and Executive Lounge Meetings Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary

  • Front Office Manager

    Conrad Bali - South Kuta, Indonesia

    Rooms division
    March 2004 - January 2010 · 5 years and 12 months

    http://www.conradbali.com/ Trains, cross –trains, and retrains all front office personnel. Check the schedules of the front office staff. Evaluates the job performances for Supervisory and above. Maintains master key control. Resolves guest problems quickly, efficiently, and courteously. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. Reviews and completes credit limit report. Works within the allocated budget for the front office. Checks cashiers in and out and verifies banks and deposits at the end of each shift. Enforces all cash-handling, check-cashing, and credit policies. Conducts regularly scheduled meetings of front office personnel. Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times. Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc. Monitor high balance guest and take appropriate action. Ensure implementation of all hotel policies and house rules. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. Monitor all V.I.P 's special guests and requests. As well as HHonors member. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Perform other duties as requested by Management.

  • Guest Relations Supervisor

    Conrad Bali - South Kuta, Indonesia

    Rooms division
    March 2004 - March 2005 · 1 year and 2 months

    http://www.conradbali.com/ Managed Guest Relations, Guest Services, Concierge and At Your Service sections with total of 50 team members

  • Shore Excursion Manager

    Star Cruises - Port Klang, Malaysia

    Management
    March 1998 - June 2001 · 3 years and 5 months

    www.starcruises.com Started as Kitchen Steward in 03/1998 and getting promoted as Cabin Steward, Bellboy, Assistant Head Concierge, Head Concierge and cross training on F&B as bartender and waiter.

  • Freelance Tour Guide

    Grand Komodo Bali - Ubud, Indonesia

    Tourism
    March 1991 - June 1993 · 2 years and 5 months

    https://www.grandkomodo.com/ Tour Operator in charge in East Sumba - Waingapu (East Nusa Tenggara) - Indonesia. Handling inbound tours for FIT / GIT of European / American from Bali. Handling inbound tours of European / American guests for seasonal cruise ships from Jakarta Handling inbound tours of European / American guests for seasonal cruise ships from Europe / America / Asia.

Education

  • Bachelor Degree of Economic Management

    Indonesia Open University - Denpasar, Indonesia

    April 2011 - May 2015

    http://www.denpasar.ut.ac.id/ Indonesia Open University / UPBJJ-UT Denpasar Field Study : Economic Management

Languages

  • English
    Native or fluent
    100%
  • Japanese
    Professional working
    60%
  • Mandarin
    Limited working
    40%

Skills

  • Computer litrate
  • Driving skills
  • Fidelio Front Office
  • Micros POS
  • MS Office and MS Outlool
  • MS PowerPoint
  • OnQ PM
  • Opera System
  • Realta
  • Trainer
  • Vhp
  • Word, Excel
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