Iakov Andreychuk

Iakov Andreychuk

Rooms Division Manager at YE’S Apart-Hotel
Lives in Moscow, Russia
over 6 months ago

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Experience

  • Rooms Division Manager

    YE’S Apart-Hotel - Moscow, Russia

    Rooms division
    May 2016 - Now

    Taking part in Pre-opening of the apart-hotel (504 apartments), Managing Front Office and House Keeping Department recruiting and hiring for all Front office and Housekeeping positions, establishing basic personnel standards, setting the standards for all the operational functions, development of a complex employee motivation system, organization of an in-house trainings, setting the list of extra services to promote an extra revenue, budgeting for the Pre-opening phase, budgeting. Developing short-term rent (hotel project) 50 rooms Market research, financial modeling, revenue planning, budgeting, setting the standards for all the operational functions (FO, Reservations, HSKP), managing sales in all directions (TA, OTA, direct sales, corporate segment, online commerce).

  • Front Office Manager

    Ramada Moscow-Domodedovo - Moscow, Russia

    Management
    January 2015 - May 2016

    Direct and control all activities of the Front Office Ensures communications and follow-up on any problems, guest requests or special requirements Assures that all financial and credit procedures are followed. Reviews all paid-outs, direct billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Interviews, trains and schedules the stuff Monitor and ensure that Front Office staff perform their job functions to the hotel’s expected level of service. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel. Budgeting. Managing three divisions of the Front Office: Front desk, Shuttle bus and transportation service, Fitness centre.

  • Deputy Front Office Manager

    Aquarium Hotel - Moscow, Russia

    Management
    March 2013 - January 2015

    Monitor and ensure that Front Office staff perform their job functions to the hotel’s expected level of service. Developing and implementation of high level of service at the Front desk. Developing and train all the staff of the Front desk. Interviewing and recruiting new employees Train and schedules all stuff, monitors their activities to assure that standards are being met Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs and direct billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Works closely with bell staff to ensure smooth handling of guest luggage, deliveries and special requests.Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel etc. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

  • Senior Front Desk Agent

    Russo-Balt Hotel - Moscow, Russia

    Management
    April 2008 - March 2013

    Participation at the opening of the new Hotel from the first beginning. Creating and designing all printed materials in collaborating with graphic design company. Developing of price policy, batch offers, Interviewing and recruiting new employees, train and schedules the stuff, monitor and ensure that Front Office staff perform their job functions to the hotel’s expected level of service. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Assures that all financial and credit procedures are followed.

  • Restaurant administrator

    Casino “Imperia” - Moscow, Russia

    F&B service
    April 2003 - April 2008

    Begin as a bar-back, bar-men, VIP waiter, restaurant administrator. Schedules the stuff, train stuff and monitors their activities to assure that standards are being met, three positions: 3 bar-stations, restaurant, smoking-room&bar, 3 pits of the casino. Interviewing and recruiting new employees. Events, weddings. Resolves customer complaints from all areas of the casino’s restaurant. More than 20 employees in a shift

Education

  • Russian State Social University - Moscow, Russia

    September 2009 - June 2014

    Faculty: Economics & Management Status: M.Sc. in Public administration

Languages

  • Russian
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Good communicational skills
  • help to maximize profit
  • I like to set new systems to work good
  • I’m good in managing operations
  • Team Oriented
  • Very strong stress-resistant person

Other

  • About me

    I like to read a lot: classical Russian and foreign literature, non-fiction, professional literature – both: Russian and English languages.
    During my week-end or on my vacation I prefer outdoor activity: bicycle, snowboard, wakeboard, hiking, ski.

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