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Having participated in the customer service sector for 5 years, the applicant actively seeks a position that fits my unique qualifications. Since I appreciate the roles and responsibilities of the novice employee, I have always been able to establish a working relationship with other team members. This helps to generate a sense of solidarity and cohesion within what can only be called a very difficult atmosphere. Although I am interested in improving my current talents, I also hope to contribute to the success of the company as a whole. In doing so, higher levels of satisfaction will be enjoyed while customers themselves can remain loyal from a long-term perspective. Thank you for taking the time to consider this request.
Guest Services Agent
Jumeirah Group / Jumeirah Hotels & Resorts - Dubai, United Arab EmiratesOtherFebruary 2016 - Now · 2 years and 12 months
• Answer all calls according to the set standards in the department training manual. • To answer general guest inquiries about the hotel, facilities and daily events and functions taking place. • Answering, transferring call to respective suite and extension politely and efficiently. • Ensures prompt and efficient handling of Wake up calls. • Does filing and recording of documents and reports. • Does Follow-up of guests request (restaurant and tour bookings) • Handle all incoming and outgoing faxes for guests/departments. • Handle messages for in-house and expected guest or hand over it to floor butler. • Handle shift responsibilities in the absence of a Team leader. • Issuing sim card for Guest Service Managers and Team Leaders. • Send call charges through FCS report for other extension upon request. • Checks and response emails and correspondence. • Ensures general store requirements are checked and requisitioned accordingly. • Liaise or coordinate with other Dept. for follow-up of request. • Handle training for SOP refresher and new hires. • Ensures general store requirements are checked and requisitioned accordingly. • Carries out any other duties and responsibilities as assigned by the management.
Guest Service Team Lead
Burj Al Arab , Jumeirah Group - Dubai, United Arab EmiratesOtherFebruary 2016 - Now · 2 years and 12 months
Cairo Higher Institute of Hotels and Tourism - Cairo, EgyptSeptember 2009 - September 2013
Studies year : 2010 – 2013. Qualification : Bachelor of Tourism and hotels. Department : Tourism guidance.
Al orman school - Cairo, EgyptSeptember 2007 - September 2009
ArabicNative or fluent100%
- Customer satisfaction
- Good telephone manner
- Hotel reception
- IT skills