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Experience
4 years and 1 month
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Restaurant Supervisor
Miras Executive KSA-Alhasa - Al Hofuf, Saudi Arabia
F&B ManagementApril 2018 - April 2019 · 1 year and 1 month Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation and safety regulations Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Promote the brand in the local community through word-of-mouth and restaurant events Recommend ways to reach a broader audience (e.g. discounts and social media ads) Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations
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Restaurant Supervisors
M.H Alshaya - Amman, Jordan
Host/HostessApril 2015 - April 2018 · 3 years and 1 monthMHA ALSHAYA P.F. CHANG’S CHINA BISTRO, Amman, Jordan Maintain office files (Ten files system, health permit, staff records). Coordinates staff concerns through HR and GR department. Sending and replaying emails, Reporting R&M issues via email (fmhelpdesk). Maintain confidential records and filing system (hard & soft copy records). Maintain records updates (audit files, record keeping, affidavit). Update to date policies and procedures (Audit board). Preparing documents to be sent to the H.O on weekly basis. Regular interaction with all the staff members (Concerning health, residency renewals & leave applications). Preparing the new joiners tool kit (includes opening files for the staff). Ordering stationary and controlling the usage as well. Preparing petty cash replenishment. Comp & Voids reports / filing. Human resources service system (HRSSI) daily update
Education
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Diploma
JAU hospitality and tourism
October 2007 - July 2009
Languages
2 languages
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English
Native or fluent
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Arabic
Native or fluent
Personal information
Nationalities
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Jordanian
Skills
7 skills
- Attention to details
- customer understanding
- Flexibility/Adaptability
- Managerial and leadership skill
- Network troubleshooting
- Quality Oriented
- TECHNOLOGICAL SKILLS Able to use Microsoft windows
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