Idoya Colomar

Idoya Colomar

Directora at Cabañas La Luna
Lives in Madrid, Spain
over 6 months ago

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I recently finished my contract as hotel general manager at Cabanas La Luna in Tulum, Mexico. During that time of almost 3 years I managed to implement internal controls and standards, a working method and increased revenue by 67%. My work experience includes over 18 years organizing top class MICE for international companies in Spain and Portugal. I speak English and German, I am a hard worker, proactive, honest, loyal, committed and I face challenges with dedication to achieve my targets.

MAIN ACHIEVEMENTS:
Increase of revenue by 67% during the years I worked at the hotel.
Implementation of internal controls to reduce costs.
Implementation of a working method and internal organization.
Excellent customer service from the first contact generating loyalty.
Employers' satisfaction generating commitment and a loyal team.
Preparation, management and surveillance of yearly construction and improvement works.

I offer expertise, dedication, team management, know-how and I am used to hard negotiations and onsite management of services and people to achieve excellence.I have analytical skills, empathy, initiative, autonomy, patience, leadership and a global vision of the situations that appear on a day-to-day basis. I am a hardworking, organised, responsible person, committed to the work I do, a team player with great customer orientation aiming for excellence.

I believe that the experience gained organising events and now in hotel management can be very useful to develop, improve and expand sales, customer satisfaction at the company and a good work envirnment. One of my priorities is client satisfaction and that the experience of the customer should be truly unforgettable so that he becomes a returning guest.

I am available for on-site interviews and willing to talk about my skills further. I can also provide references upon request.

Experience

  • Directora

    Cabañas La Luna - Tulum, Mexico

    Administration & General
    March 2016 - November 2018 · 2 years and 9 months

  • Project Manager

    PCI PYME Marketing - Madrid, Spain

    Events
    November 2014 - February 2015 · 4 months

  • Account Manager

    Eventisimo - Madrid, Spain

    Events
    April 2014 - September 2014 · 6 months

  • Managing Partner

    Effect Events - Madrid, Spain

    Administration & General
    November 2009 - March 2014 · 4 years and 5 months

  • Senior Account Manager

    Cititravel Barcelona DMC - Barcelona, Spain

    Events
    September 1998 - August 2005 · 6 years and 12 months

Education

  • Especialización en Dirección y Gestión Hotelera

    Centro Europeo de Postgrado - Madrid, Spain

    July 2018 - October 2018

    Curso de especialización en el que se analizan los distintos departamentos de un hotel, sus jerarquías y relación interna entre ellas, así como la actualidad del sector, evolución y retos futuros. Asímismo, se define y estudia mediante ejemplos prácticos el funcionamiento del departamento de Revenue Management, fundamental para una gestión óptima de los precios y, por lo tanto, de los ingresos del hotel.

  • Diplomas acreditativos

    MSH Formación - Madrid, Spain

    September 2015 - November 2015

    Cursos on line de comercio electrónico, marketing digital en redes sociales.

  • Universidad de Deusto - Bilbao, Spain

    September 1992 - June 1995

    Carrera de Turismo.

  • Abitur y Selectividad Española

    Colegio Alemán DSB - Bilbao, Spain

    September 1977 - June 1992

    Kindergarten, EGB, BUP, COU y exámenes de acceso a la universidad en Alemania y España.

Languages

  • English
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • German
    Full professional
    80%

Skills

  • Assertive
  • Client-oriented
  • Committed
  • CRM
  • Fast Learner
  • Finance skills
  • Foreign Languages skills
  • Hotels
  • Luxury Sales
  • MICE & Group Sales
  • Organized
  • Personal Development
  • Proactive & responsible
  • Problem solving
  • Quality focus
  • Recruiting and Training
  • Reporting & Analysis
  • Smiley and friendly
  • Strong hospitality
  • Teamleader
  • Teamworker
  • Trustworthy
  • Word, Excel, PowerPoint
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