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I recently finished my contract as hotel general manager at Cabanas La Luna in Tulum, Mexico. During that time of almost 3 years I managed to implement internal controls and standards, a working method and increased revenue by 67%. My work experience includes over 18 years organizing top class MICE for international companies in Spain and Portugal. I speak English and German, I am a hard worker, proactive, honest, loyal, committed and I face challenges with dedication to achieve my targets.
Increase of revenue by 67% during the years I worked at the hotel.
Implementation of internal controls to reduce costs.
Implementation of a working method and internal organization.
Excellent customer service from the first contact generating loyalty.
Employers' satisfaction generating commitment and a loyal team.
Preparation, management and surveillance of yearly construction and improvement works.
I offer expertise, dedication, team management, know-how and I am used to hard negotiations and onsite management of services and people to achieve excellence.I have analytical skills, empathy, initiative, autonomy, patience, leadership and a global vision of the situations that appear on a day-to-day basis. I am a hardworking, organised, responsible person, committed to the work I do, a team player with great customer orientation aiming for excellence.
I believe that the experience gained organising events and now in hotel management can be very useful to develop, improve and expand sales, customer satisfaction at the company and a good work envirnment. One of my priorities is client satisfaction and that the experience of the customer should be truly unforgettable so that he becomes a returning guest.
I am available for on-site interviews and willing to talk about my skills further. I can also provide references upon request.
Cabañas La Luna - Tulum, MexicoAdministration & GeneralMarch 2016 - November 2018 · 2 years and 9 months
PCI PYME Marketing - Madrid, SpainEventsNovember 2014 - February 2015 · 4 months
Eventisimo - Madrid, SpainEventsApril 2014 - September 2014 · 6 months
Effect Events - Madrid, SpainAdministration & GeneralNovember 2009 - March 2014 · 4 years and 5 months
Senior Account Manager
Cititravel Barcelona DMC - Barcelona, SpainEventsSeptember 1998 - August 2005 · 6 years and 12 months
Especialización en Dirección y Gestión Hotelera
Centro Europeo de Postgrado - Madrid, SpainJuly 2018 - October 2018
Curso de especialización en el que se analizan los distintos departamentos de un hotel, sus jerarquías y relación interna entre ellas, así como la actualidad del sector, evolución y retos futuros. Asímismo, se define y estudia mediante ejemplos prácticos el funcionamiento del departamento de Revenue Management, fundamental para una gestión óptima de los precios y, por lo tanto, de los ingresos del hotel.
MSH Formación - Madrid, SpainSeptember 2015 - November 2015
Cursos on line de comercio electrónico, marketing digital en redes sociales.
Universidad de Deusto - Bilbao, SpainSeptember 1992 - June 1995
Carrera de Turismo.
Abitur y Selectividad Española
Colegio Alemán DSB - Bilbao, SpainSeptember 1977 - June 1992
Kindergarten, EGB, BUP, COU y exámenes de acceso a la universidad en Alemania y España.
EnglishNative or fluent100%
SpanishNative or fluent100%
- Fast Learner
- Finance skills
- Foreign Languages skills
- Luxury Sales
- MICE & Group Sales
- Personal Development
- Proactive & responsible
- Problem solving
- Quality focus
- Recruiting and Training
- Reporting & Analysis
- Smiley and friendly
- Strong hospitality
- Word, Excel, PowerPoint