Ignacio Porcar

Ignacio Porcar

Assistant Manager at Enterprise Rent a Car
Lives in Barcelona, Spain
over 6 months ago

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I enjoy dealing with the customer and I am always willing to make their life easier. I thrive in situations where I can come up with new solutions to satisfy the customer's needs. I love working in a team and taking into account my collegues' opinion in order to have a better solution for the customer. I consider myself an easygoing and hardworking person, and I'm a fast learner.

Experience

  • Assistant Manager

    Enterprise Rent a Car - Barcelona, Spain

    Administration & General
    February 2017 - Now · 1 year and 10 months

    The Management Trainee program taught me how to run an Enterprise rental branch successfully and be an Assistan Manager at Barcelona Airport. The training content is across all the business areas including sales, management and finance such as: -Resolving customer service queries and complaints from both retail and corporate. -Making decisions to drive revenue and control costs. -Sales and time management/ Per Unit Analysis ( KPIs ). -Business-to-Business Workshop and replacement. - Completed an internal audit (Brand Integrity) following every service cycle established by corporate obtaining a score of 98/100. -Leading and training of new employees, promoting insurance sales and upgrades in order to maximize rental profits. -Managing lost and theft cars claims.

  • Front Office Assistant

    Hotusa Hotels - Barcelona, Spain

    Front Office reception
    November 2014 - November 2016 · 2 years and 1 month

    - Reception of clients; check in / check out; providing relevant information of the city & resolution of concerns and complaints. - Assigning rooms; check reservations; cash balance audit & night audit. - Arrange group’s reservations, credits claim, weekly report and transfer accounts. - Cover the position of Front Office Manager several times to learn and arrange the hotel itself. - Software used "TESIPRO".

  • Accounting Clerk

    Husa - Brussels, Belgium

    Finance/Accounting
    March 2014 - September 2014 · 8 months

    Management agency fees, management and inventory control, report of financial and accounting statements & control of invoices.

  • Receptionist

    Catalonia Hotels & Resorts - Barcelona, Spain

    Front Office concierge
    February 2013 - February 2014 · 1 year and 1 month

    Reception of clients;-check in / check out; providing relevant information of the city & resolution of concerns and complaints. Assigning rooms; check reservations; cash balance audit & night audit. As a remarkable task offering up selling of different categories of rooms. All these tasks were made in different rotating shifts (early-late-night) and working with software "SAP".

  • Ground Crew

    Intercruises Shoreside & Port Services - Barcelona, Spain

    Tourism
    May 2009 - September 2014 · 5 years and 5 months

    Arrange the arrival and departure of passengers of different cruises companies. Queue management, check-in agent, reception aboard, baggage reclaim, airport shuttle service, tours & passport control with visa. These tasks are developed during the high season in the port of Barcelona, from May till September with an average of 3000 passengers.

Education

Languages

  • Catalan
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • English
    Professional working
    60%
  • French
    Limited working
    40%

Skills

  • Aris
  • Ecars
  • Internet
  • Microsoft Office
  • Microsoft Outlook
  • PMS Tesipro
  • SAP
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