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I enjoy dealing with the customer and I am always willing to make their life easier. I thrive in situations where I can come up with new solutions to satisfy the customer's needs. I love working in a team and taking into account my collegues' opinion in order to have a better solution for the customer. I consider myself an easygoing and hardworking person, and I'm a fast learner.
Enterprise Rent a Car - Barcelona, SpainAdministration & GeneralFebruary 2017 - Now · 1 year and 10 months
The Management Trainee program taught me how to run an Enterprise rental branch successfully and be an Assistan Manager at Barcelona Airport. The training content is across all the business areas including sales, management and finance such as: -Resolving customer service queries and complaints from both retail and corporate. -Making decisions to drive revenue and control costs. -Sales and time management/ Per Unit Analysis ( KPIs ). -Business-to-Business Workshop and replacement. - Completed an internal audit (Brand Integrity) following every service cycle established by corporate obtaining a score of 98/100. -Leading and training of new employees, promoting insurance sales and upgrades in order to maximize rental profits. -Managing lost and theft cars claims.
Front Office Assistant
Hotusa Hotels - Barcelona, SpainFront Office receptionNovember 2014 - November 2016 · 2 years and 1 month
- Reception of clients; check in / check out; providing relevant information of the city & resolution of concerns and complaints. - Assigning rooms; check reservations; cash balance audit & night audit. - Arrange group’s reservations, credits claim, weekly report and transfer accounts. - Cover the position of Front Office Manager several times to learn and arrange the hotel itself. - Software used "TESIPRO".
Husa - Brussels, BelgiumFinance/AccountingMarch 2014 - September 2014 · 8 months
Management agency fees, management and inventory control, report of financial and accounting statements & control of invoices.
Catalonia Hotels & Resorts - Barcelona, SpainFront Office conciergeFebruary 2013 - February 2014 · 1 year and 1 month
Reception of clients;-check in / check out; providing relevant information of the city & resolution of concerns and complaints. Assigning rooms; check reservations; cash balance audit & night audit. As a remarkable task offering up selling of different categories of rooms. All these tasks were made in different rotating shifts (early-late-night) and working with software "SAP".
Intercruises Shoreside & Port Services - Barcelona, SpainTourismMay 2009 - September 2014 · 5 years and 5 months
Arrange the arrival and departure of passengers of different cruises companies. Queue management, check-in agent, reception aboard, baggage reclaim, airport shuttle service, tours & passport control with visa. These tasks are developed during the high season in the port of Barcelona, from May till September with an average of 3000 passengers.
HTSI School of Tourism & Hospitality Management Sant Ignasi - Barcelona, SpainSeptember 2011 - June 2012
Diploma in Tourism
HTSI School of Tourism & Hospitality Management Sant Ignasi - Barcelona, SpainSeptember 2008 - June 2011
CatalanNative or fluent100%
SpanishNative or fluent100%
- Microsoft Office
- Microsoft Outlook
- PMS Tesipro